22Land Cosmos Hotel

I think you need 2 cards for each room as we left ours in for the power 24/7 because we had food in the fridge. We had to keep getting the receptionist to open the door every time we would come back to the hotel and we didnt like to bother them.

It was a bit hard to have a proper sleep because you could hear the traffic which was really noisey it sounded like the door was open, and could hear the person in the next room. It would also be good to have instructions on how to use rhe washing machine/dryer as it took about 4 days to get it work properly. We had ro constanrlt communicate with the hotel and reception about this, they were reallt helpful But if there were instructions in the room on how to work it that would be much better. Other than that we had a awesome time.

On 30th march at 10.45pm, I arrived to check in and there was two young men on reception. When I went to pay for the hotel, the staff member tried to short change me 100,000 dong ($5) when he saw I was counting my change, he hesitated and then gave me correct change. I know he knew what he was doing and he was probably thinking he could get away with it. It felt like his done it before. The other staff member seemed ok.

And THE SMELL of this hotel is so bad, like wow, it’s so strong and bad, they have an extreme, overpowering, air freshener situation that is throughout the building and it is so strong that it literally makes you feel sick. I had to put a towel over the small gap in the bottom of the door just so the smell wouldn’t come into our room. It’s obviously to cover up another smell (maybe mould or sewage) because no one in their right mind would ever put something on so sickening and strong. It’s weird cause it’s yes it’s a beautiful modern building but something isn’t right. I’m being honest here

I had a mixed experience at this hotel in Vietnam.

When I arrived, I was initially given a room with essentially a wall view despite booking and paying for a better room with a view. Only after I challenged it and was prepared to leave was I eventually given the correct room. That gave a poor first impression.

Later, I accidentally got a small amount of hair dye on a towel. I know from previous experience that alcohol can remove this type of stain, so I suggested they wash it. Staff initially seemed satisfied, but when I checked out, I was still charged 150,000 VND for the towel.

Because I was concerned about being unfairly charged, I recorded the interaction and asked to keep the towel if I was paying for it. My advice to travelers is that if a hotel charges you for a damaged item, ask to keep the item you paid for.

In my opinion, the issue seemed more like staff not understanding that the stain could likely be removed rather than the towel genuinely needing replacement.

The area outside the hotel was also far more run down than I expected. The pavements were damaged and uneven, and at night there were rats around the streets. I was also surprised by the number of cockroaches on the pavements, as I had never seen so many outdoors before. That said, the inside of the hotel itself was clean overall, and during my stay I only saw one spider in the room.

I also found the staff to be quite cold and unfriendly compared with my experience in Da Nang, where people generally seemed much warmer and more welcoming.

The staff seemed aloof when it came to handling day-to-day issues. It always felt like you were in their way just by being there.

kitchen and the items .. some were broken