Ocean Beach Hotel & Spa - OCEANA COLLECTION

Hotels
6.3 (1929 reviews)
East Overcliff Drive , Bournemouth , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Poor cleanliness and maintenance
Unhelpful staff
Subpar food quality

Categories

Cleanliness
5.44
The hotel is very dated, with issues such as a broken bathroom door and peeling carpet, indicating a lack of cleanliness and maintenance.
Service
7.41
Staff were friendly in some reviews, but also noted as unhelpful and poorly trained in others.
Location
7.95
Location is generally appreciated for its proximity to the town center and views.
Room Quality
5.4
Several issues reported, including hot rooms, broken amenities, and signs of neglect.
Amenities
5.93
Amenities like breakfast were heavily criticized, and the spa facilities were not on site.
Value for Money
6.89
The hotel presents itself as a budget option, but inconsistencies in service and quality may not justify the costs.
Food and Beverage
4.44
Breakfast was described as the worst had, with equipment malfunctions and poor hygiene.
Overall Experience
6.91
Experiences varied; while some enjoyed their stay, issues with service, cleanliness, and amenities significantly impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:45

Property Description

Stunning Seafront Location
Embrace breathtaking views of Bournemouth Bay from Ocean Beach Hotel & Spa's outdoor pool and sea-facing rooms.
Luxurious Amenities
Indulge in en-suite bathrooms, TVs, and complimentary tea/coffee facilities in every room. Enjoy discounted 3-course dinners and international cuisine at the Italian Cafe and Lounge.
Relaxation and Recreation
Unwind at the Oceana Day Spa or access the leisure club with indoor pool and mini gym at the Suncliff Hotel. Outdoor pools, restaurants, and bars within the resort offer ultimate relaxation.
To experience seaside luxury and relaxation, book your stay at Ocean Beach Hotel & Spa today.

Important information:

The Ocean Beach Hotel & Spa has a solar heated outdoor pool. During the winter months this is closed but guests are welcome to use the indoor pool sauna and mini gym in the Suncliff Hotel which is directly next door. Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

Please note only one small dog (under 10 Kg) is allowed per room, at an extra fee of GBP 20 per night. Please note dogs are not allowed in the common areas, with the exception of guide dogs. Please note that cats or any other type of pets cannot be accommodated at this property.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

6.3
Based on 1929 reviews
Cleanliness: 5.44
Service: 7.41
Location: 7.95
Room Quality: 5.4
Amenities: 5.93
Value for Money: 6.89
Food and Beverage: 4.44
Overall Experience: 6.91
G
Graham family_with_children gb
2
Very disappointing , avoid if you can.
Pros:

Location was good

Cons:

Smashed window in room on check in, reception said it's getting fixed tomorrow. Beds in all our rooms were uncomfortable, springs in your back and no Mattress Toppers. Fire Alarm went off four times in the night between 11 and 6, Reception said a guest had left their shower running????. Our showers had varying pressure so temperature went from scalding to freezing. Some chairs in the lounge had been torn at the seam and there had been attempts to repair using staples. Toilet Brush in room was disgusting, smelly and still soiled. We had booked three rooms for a family occasion over two months ago requesting rooms to be close if possible, and despite hotel contacting us before our stay confirming this request, and understandably not able to be guaranteed due to demand, we found our party was split onto separate floors .

2026-07-25 via Nuitee
S
Saul solo_traveller gb
3
2026-07-25 via Nuitee
O
olson solo_traveller gb
7
Pros:

Friendly staff, good facilities

Cons:

Water pressure for shower was poor

2026-07-25 via Nuitee
J
Jamie solo_traveller gb
1
Was alright other then when we checked in and the guy was being rude
Pros:

Nice pool inside and out

Cons:

The room was way way to hot when firsted checked in the guy was being cocky and rude

2026-07-25 via Nuitee
F
Faith family_with_children gb
2
Bad
Pros:

Location

Cons:

The rooms were not upto standard,very staffy no fridge

2026-07-24 via Nuitee
R
Ric couple gb
8
2026-07-24 via Nuitee
D
Daniel family_with_children gb
3
2026-07-23 via Nuitee
K
Karen couple gb
1
CRAP
Pros:

All absolutely shite

Cons:

All of it

2026-07-23 via Nuitee
M
Michal couple gb
8
2026-07-22 via Nuitee
B
Bruna couple gb
5
Cons:

A word of warning to anyone staying at this hotel: I paid £48 for parking for 4 days and received two penalty notices claiming I hadn't paid. Disappointing.

2026-07-22 via Nuitee
P
Pacholska solo_traveller gb
10
Pros:

Hotel i cały obiekt bardzo przytulny.czysty zadbany .Pokój duzy czysty z bardzo wygodnym łóżkiem i czysta biała pościelą.Lazienka czysta i swobodna.Bardzo spokojnie odpoczęliśmy.Cudowny czas w basenie i na tarasie..naprawdę przemiła obsługa hotelowa.Wrocimy tu napewno Dziękujęmy bardzo. 💚❤️💚

2026-07-21 via Nuitee
M
Muka solo_traveller gb
6
Pros:

The staff was pleasant.

Cons:

The bed was not comfortable.not worth my money

2026-07-21 via Nuitee
C
Chakir solo_traveller gb
1
2026-07-21 via Nuitee
M
marthaxolivia solo_traveller gb
7
Great facitilies and lovely location
Pros:

Great value for money for the facilities you get at the hotel ie pool, spa, restaurant. Loved the pool. In a great location to get to bournemouth central and beach.

Cons:

A bit tired in places in the hotel room. Water in shower didnt get very hot, door handle loose and didnt lock or shut properly in bathroom. Blinds in bathroom also tired and gappy so overall privacy was a little compromised and would take very little cost to fix.

Also feel car park is expensive, cheaper for the area for sure so thats great but as a paying guest it does add up.(£12 a night)

2026-07-21 via Nuitee
N
nagra couple gb
1
2026-07-21 via Nuitee
B
Brown solo_traveller gb
1
Pros:

Not very helpful didn't stay had to find alternative accommodation

2026-07-20 via Nuitee
A
Ann couple gb
6
Last minute booking. The advatage was the use of the 2 sister hotels.
Pros:

The breakfast.

Cons:

Too far away from town centre

2026-07-20 via Nuitee
S
Stella couple gb
2
1 out of 10
Pros:

Nothing

Cons:

Nothing not good

2026-07-20 via Nuitee
K
Katerina solo_traveller gb
1
When I have emailed them about canceling my stay at the hotel and wanting to get a refund, I got no reply.
2026-07-20 via Nuitee
B
Brusco couple gb
5
2026-07-20 via Nuitee