Hotel Sentral Pudu @ City Centre / Bukit Bintang

Hotels
6.8 (1439 reviews)
No.310 Jalan Pudu, Bukit Bintang City Centre , Kuala Lumpur , MY

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Breakfast
Cons:
Cleanliness
Service

Categories

Cleanliness
5.44
Several reviews noted issues such as dirty rooms and pests.
Service
7.41
Mixed feedback on service; mentioned bad service but also some helpful staff.
Location
8.95
Convenient location with easy access to city attractions and transport.
Room Quality
6.4
Rooms were reported as small and some issues with furnishings.
Amenities
5.43
Amenities lacking, with complaints about towels and toiletries.
Value for Money
7.89
Average experience for the price; location offsets some drawbacks.
Food and Beverage
5.94
Breakfast received positive reviews, but other food services received mixed feedback.
Overall Experience
6.91
Mixed feelings overall; location praised but issues reported concerning cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:48

Property Description

Prime Location in Kuala Lumpur
Located on Jalan Bukit Bintang, Hotel Sentral Pudu is just a short stroll away from popular attractions like Times Square and Pavillion Mall.

Modern Rooms with Essential Amenities
Enjoy comfortable stays in air-conditioned rooms featuring flat-screen TVs, free Wi-Fi, and private bathrooms with all necessary amenities.

Convenient Dining Options
Indulge in a variety of local and international cuisines at Lime Light Café or opt for in-room dining. The bar serves up light snacks and refreshing beverages for your enjoyment.

Book your stay at Hotel Sentral Pudu now for an unforgettable experience in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that all early check-in and late check-out requests are subject to room availability on the date of arrival/departure. Availability cannot be guaranteed and is subject to change without prior notice.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.8
Based on 1439 reviews
Cleanliness: 5.44
Service: 7.41
Location: 8.95
Room Quality: 6.4
Amenities: 5.43
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 6.91
A
Abdullah • couple • my
7
2026-09-19 • via Nuitee
D
Dr. Arefin • couple • bd
3
2026-09-11 • via Nuitee
Y
Yusuf • extended_group • bd
3
Lots of room for improvement.
Pros:

Location . I stayed in this hotel back in 2018. Basing on that experience I choose again but was highly disappointed.

Cons:

AC was not working properly. Breakfast menu was very poor though I paid for that. Room was not cleaned regularly.

2026-09-11 • via Nuitee
G
guivalar • solo_traveller • my
7
Pros:

Great and location and comfort.

Cons:

I think the AC should be updated and the mini fridge was not working properly.

2026-09-07 • via Nuitee
N
nordin • couple • my
9
2026-09-05 • via Nuitee
M
Michel • extended_group • fr
7
2026-09-03 • via Nuitee
E
EwmieD • solo_traveller • lk
10
Pros:

⭐⭐⭐⭐⭐ Excellent Stay – Highly Recommended!

We had a wonderful stay at this hotel and were genuinely impressed with the overall experience. From the moment we arrived, the staff were extremely friendly, welcoming, and helpful. They made us feel comfortable and were always ready to assist whenever we needed anything.

The hotel has very good facilities and everything we needed for a comfortable and relaxing stay. The rooms were comfortable, the facilities were convenient, and the overall atmosphere was pleasant and peaceful. We especially appreciated the cleanliness and the effort the hotel puts into making guests feel welcome.

The location is another big advantage. It is conveniently located close to the town, making it very easy to access shops, restaurants, transportation, and other important places. This made our stay much more convenient, especially when we wanted to go out and explore the area.

What really stood out to us was the quality of the staff and their hospitality. Everyone we interacted with was polite, kind, and professional. Good customer service can make such a difference to a hotel stay, and the staff here definitely made our experience more enjoyable.

Overall, we had a very pleasant and memorable stay. The combination of a great location, good facilities, comfortable accommodation, and genuinely friendly staff makes this hotel a place we would happily recommend to others.

We would definitely consider staying here again on our next visit. Highly recommended for anyone looking for a comfortable hotel with great service and a convenient location! ⭐⭐⭐⭐⭐

Cons:

Nothing at all

2026-08-20 • via Nuitee
R
rashida • family_with_children • gb
5
The price was not cheap so i expected breakfast and cleanliness to be of a high standard.
Pros:

Breakfast was decent and acceptable. Our flight was an evening one and the front office staff offered overseeing our luggage in the reception area which was thoughtful.

Cons:

The pictures advertised is quite opposite of what you actually get. The rooms were basic with a bed, TV and a table. Nothing extra like a towel hanger or extra chairs. The lighting in the room was not sufficient. Just the one chair supplied for a room of three. Cleanliness was an issue as they use the same mop for cleaning the toilet and room which really is hygienically not right. Regardless of having the 'DO NOT DISTURB' sign, staff have come into our room and did their business. Spotted a roach and lizard in my room. Breakfast was acceptable with many times, certain dishes being spicy for my palette but they had other varieties so would not complain. I would recommend that they have more variety of fruits and fresh juices rather than cordial. The reception staff never spoke or smiled but they were never rude so it didn't really matter. I booked two rooms with 4 adults and one child. However, there was no extra bed in the room and my 8 year old slept with me and my daughter. To top it up, i had to pay extra for her breakfast although Booking.com recommended and it came up with breakfast included in both the rooms.

2026-08-17 • via Nuitee
G
Grace • extended_group • my
7
2026-08-16 • via Nuitee
A
asma • family_with_children • re
1
2026-08-11 • via Nuitee
R
Riyadh • solo_traveller • iq
2
2026-08-10 • via Nuitee
K
KPM-Guru • solo_traveller • my
3
🙃
Pros:

Nice lobby, provide cuckoo water

Cons:

1. Poor lighting, light very dim, should install more lamp or brighter bulbs
2. Inhaled Smoke during sleep in middle of night. Need to open the window for hours! (Disrupt sleeping whole night)
3. Aircond cant adjust temperature

2026-08-06 • via Nuitee
M
muhamad azizul • couple • my
8
2026-08-03 • via Nuitee
Y
YING • family_with_children • cn
1
卫生差,早餐差
Pros:

没什么满意的

Cons:

卫生太差

2026-07-21 • via Nuitee
F
Faraz • solo_traveller • pk
6
Pros:

Location of the hotel and room size etc.

Cons:

Pathetic breakfast. Late response back time by the staff

2026-07-19 • via Nuitee
R
rahman • family_with_children • my
1
2026-07-17 • via Nuitee
T
THESIGAN • solo_traveller • my
10
2026-07-09 • via Nuitee
H
Harman • extended_group • in
1
Frauds app ha hotel
Pros:

Nothing both are fake booking.com and hotel

Cons:

I pay extra money for the stay i also email to booking.com but no response

2026-07-08 • via Nuitee
M
mickael • solo_traveller • fr
7
2026-07-06 • via Nuitee
B
Bernard Raj • couple • my
3
2026-06-08 • via Nuitee