Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Bar
See all facilities

Review Highlights

Pros:
Room was nice
Kids pool was cute
Beautiful and clean environment
Cons:
No alcohol available
Rude service
Noise issues from other rooms

Categories

Cleanliness
8.1
Reports of broken fixtures and overall maintenance issues suggest lower cleanliness standards.
Service
7.6
Consistent mentions of rude front desk staff and inadequate customer service.
Location
9.1
Location is satisfactory, although the atmosphere has been described as crowded.
Room Quality
8.6
Rooms described as satisfactory, but issues reported with noise and amenities.
Amenities
7.6
Limited amenities due to ownership disputes and unavailability of alcohol.
Value for Money
8.1
Considered poor value relative to the price paid, especially with limited services.
Food and Beverage
8.6
Food related service issues and reported discrepancies around beverage availability.
Overall Experience
9.5
Overall experience tarnished by several negative factors, but some redeeming qualities mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:48

Property Description

Thermal Pools and Spa
Experience luxury and relaxation at the Baldi Hot Springs Hotel & Spa with 25 thermal pools, hot tubs, and a rejuvenating spa offering volcanic mineral water treatments.

Gourmet Dining and Bars
Indulge in a culinary journey with a complimentary buffet breakfast and a choice of 4 restaurants serving international, vegetarian, and organic dishes. Unwind at the 4 bars, including swim-up pool bars for a refreshing drink.

Modern Suites with Amenities
Stay in stylish suites equipped with free Wi-Fi, flat-screen cable TV, coffee makers, and minibars. Pamper yourself in the en suite bathrooms with complimentary toiletries, bathrobes, and slippers.

Book your stay now at Baldi Hot Springs Hotel & Spa for a rejuvenating getaway amidst the natural beauty of Arenal Volcano.

Important information:

Please note that Credit Card is only for guarantee purposes. Payment before arrival via bank transfer is required, the property will contact you after you book to provide instructions.
Guest must provide a warranty for room charges, so it could be a guarantee by credit card or cash. The guarantee deposit is a hold, not a charge on your credit card, minimum deposit required is US$150.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 274 reviews
Cleanliness: 8.1
Service: 7.6
Location: 9.1
Room Quality: 8.6
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.5
F
Fernando • solo_traveller • cr
8
2026-07-20 • via Nuitee
L
Lori • couple • us
10
Great place, so much fun and beautiful hot tubs
Pros:

Beautiful

Cons:

Nothing

2026-07-12 • via Nuitee
R
Rodolfo • family_with_children • uy
8
Confort
Pros:

Tremenas pisinas

Cons:

Los restaurantes

2026-07-11 • via Nuitee
A
Alex • family_with_children • cr
7
一般
Cons:

¡La actitud del personal es pésima, absolutamente lamentable! Por ejemplo, cuando nuestra familia estaba a punto de llegar a nuestra habitación hoy, alrededor de las 3 de la tarde, ¡nos encontramos con un empleado del hotel! Nos detuvo y nos preguntó en voz alta y de forma grosera: "¿Qué hacen aquí? ¿Adónde van?". Me quedé atónita por su tono. ¡Vine aquí para gastar dinero, para disfrutar de la vida! ¡No para que me traten con tanta descortesía! ¡El personal de este hotel es increíblemente poco profesional!

2026-07-09 • via Nuitee
R
RICHARD • couple • cr
9
2026-07-07 • via Nuitee
J
José Gabriel • solo_traveller • co
9
Pros:

El personal

Cons:

Que no te hacen cargo del consumo a la habitación

2026-07-01 • via Nuitee
P
Pablo • family_with_children • cr
10
Exc - Everything
Pros:

Exc - Everything

Cons:

Exc - Everything

2026-06-29 • via Nuitee
H
Heather • couple • us
7
Cons:

Outdated, food options poor, and really only paying for the hot springs.

2026-06-23 • via Nuitee
Z
Zuelen • couple • cr
10
2026-06-17 • via Nuitee
S
Schutz Martinelli • extended_group • br
7
Breakfast and dinner buffet were far from good. Rooms were okay. Hot springs, view and staff were great.
Pros:

Hot springs

Cons:

I was expecting more for the price I paid

2026-06-10 • via Nuitee
K
Kimberly • solo_traveller • us
10
Pros:

Baldi Springs
I read a lot of negative reviews a few days before we arrived, and I was outside the cancelation window, so we had to make the best of it.
This place is amazing! We stayed 3 nights. The resort is very well maintained and clean. The check in process was very easy. They accepted.credit card (did not require bank transfer) and allowed us to call our credit card and authorize international charges. They were patient and accommodating.  Everyone we met was friendly and helpful. The rooms are huge and nice! They had robes, shaving kit, dental kit, sewing kit, lotion, shampoo, and conditioner. The room had coffee! Great patio area! We booked 2 and had connecting rooms.
The hot springs were not busy or over crowded. (We were there June 1-4th). It rained every day and sometimes was showers or torrential downpour on our 3rd day. The breakfast was okay, not a huge selection but enough to satisfy everyone in our party. We got a couple burgers one night ($14.50) they were decent. The last night we got some dishes to take back to the room. (Fettuccine alfredo, nachos, Mediterranean salad). The salad with grilled chicken, candied nuts, fresh vegetables was delicious. My 7 year old barely let me get a bite.
There is a small market if you walk outside to the right, you can grab alcohol, snacks, candy etc. Soda Typical is also there we got chicken quesadillas ($8) and an amazing hamburger for $9.
Check out was simple, we called and asked to send the cart at 10:30 as we had transportation picking us up at 11. The front desk was friendly and told us to wait a few minutes while they checked the room. (We travel often and this is normal so we were prepared, I read they care about towels, robes, and umbrellas, so I had everything laying out in piles). It took 5 minutes max! They cut off the bands printed our bill there were not any extra or hidden charges.
They do sell alcohol and it ranges from $11-20 a drink. You can put it on a card or pay cash.

2026-06-06 • via Nuitee
J
Jayson • solo_traveller • pr
10
2026-06-04 • via Nuitee
J
Joseph Pacheco • family_with_children • bm
10
Pros:

My son and I have stayed at Baldi many times in the past. The food is always good and we stay there for the beautiful hot springd.

2026-06-03 • via Nuitee
B
Blackwood • solo_traveller • ca
10
Great stay!
Pros:

Hot springs

Cons:

Staff

2026-06-02 • via Nuitee
M
Mariana • solo_traveller • cr
9
2026-06-01 • via Nuitee
B
Brenes Chaves • couple • cr
9
2026-06-01 • via Nuitee
G
Georg • extended_group • cl
9
2026-05-24 • via Nuitee
I
Ismaela • couple • us
10
2026-05-23 • via Nuitee
B
Baldi • couple • it
9
Sempre un piacere soggiornare al Baldi
Pros:

Baldi é sempre una certezza per quanto riguarda il parco termale e soggiornare permette di godersi in completo relax tutte le piscine.

Cons:

Nulla

2026-05-14 • via Nuitee
G
Gómez Calderon • solo_traveller • cr
9
Retroalimentacion
Pros:

La habitación excelente calidad

Cons:

Colchon

2026-05-14 • via Nuitee