Shenzhen Novotel Watergate

Hotels
•
Novotel
7.7 (575 reviews)
1019 Shennan Zhong Road. , Shenzhen , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.95
Several reviews mentioned cleanliness issues including odors in rooms.
Service
8.95
Mixed reviews; some staff were found helpful, but issues with communication were noted.
Location
8.95
Convenient locations mentioned, though access to the hotel was challenging.
Room Quality
6.95
Comments on aging facilities and inadequate privacy in room design.
Amenities
6.95
Amenities like the pool were criticized for being unusable or inadequate.
Value for Money
7.45
Mixed sentiment; reasonable pricing but some guests felt it didn't meet expectations.
Food and Beverage
6.95
Multiple mentions of poor breakfast quality and limited food options.
Overall Experience
8.45
Positive experiences from specific guests, despite individual issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:41

Property Description

Convenient Location
Novotel Watergate Shenzhen is strategically situated just a 10-minute drive from the City Centre, offering easy access to popular attractions such as Happy Valley and Window of the World within a short 20-minute drive.

Modern Amenities
Enjoy a comfortable stay in the tastefully decorated modern rooms equipped with air conditioning, minibar, and cozy seating area. The hotel also boasts an outdoor pool, fitness center, and two dining options serving Asian and international specialties.

Environmental Consciousness
In addition to its array of facilities, Novotel Watergate takes pride in its eco-friendly initiatives by reducing single-use plastics in toiletries.

Book your stay at Novotel Watergate Shenzhen for a memorable and sustainable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 575 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 6.95
Amenities: 6.95
Value for Money: 7.45
Food and Beverage: 6.95
Overall Experience: 8.45
A
ATHIT • solo_traveller • th
8
2026-05-26 • via Nuitee
G
Gurbinder • family_with_children • hk
10
Pros:

It’s really good place to stay. Very close to food and shopping places

2026-05-25 • via Nuitee
G
Goran • extended_group • rs
8
2026-05-19 • via Nuitee
J
Janaina • solo_traveller • us
10
2026-05-16 • via Nuitee
J
Janaina • solo_traveller • us
10
2026-05-16 • via Nuitee
J
Janaina • solo_traveller • us
10
2026-05-16 • via Nuitee
J
Janaina • solo_traveller • us
10
2026-05-16 • via Nuitee
J
Janaina • solo_traveller • us
10
2026-05-16 • via Nuitee
C
Chantharak • couple • fr
9
On y reviendra
Pros:

Près de métro et station de bus pour la visite de Shenzhen en bus touristique
Bon rapport qualité prix

Cons:

Le wifi fonctionne mal

2026-05-11 • via Nuitee
R
Rithesh • solo_traveller • ae
6
2026-05-09 • via Nuitee
M
MARIA GABRIELA • extended_group • my
6
Pros:

The staff were good, helpful and humble.

Cons:

Location is not really good, surrounded by residential areas which is not suitable for travelers . The property a bit old and it’s located inside the offices building so not really approachable.

2026-05-08 • via Nuitee
M
Michel • couple • hk
9
Pleasant stay, definitely good value for money, would go back again
Pros:

Clean and spacious room, proximity to the St Regis for a drink with a view, 10mn taxi from the Lo Wu border with HK

Cons:

Building starts to feel a little dated

2026-05-07 • via Nuitee
M
Maureen • couple • za
9
Pros:

Very clean

2026-05-07 • via Nuitee
M
MAYANK • family_with_children • in
3
Very poor experience.
Pros:

Nothing at all.

Cons:

Rooms very not clean. Kettle wasn't clean. Doors were noisy. Swimming pool wasn't operational. Gym was not operational. Reception facility isn't good.

2026-05-06 • via Nuitee
P
Praveen • solo_traveller • in
8
Value for money. Can improve
Pros:

Value for money

Cons:

Slightly old property
Breakfast spread xan he better

2026-05-05 • via Nuitee
V
Viktoriia • solo_traveller • ru
8
Pros:

Большой номер, ремонт не новый, но номер достаточно чистый. Находится в пешей доступности от метро, 5 минут пешком. Район расположения отеля очень приятный, вечером можно прогуляться по району. Поблизости есть большой торговый центр с продуктовым магазином, где можно купить все необходимое.

2026-05-05 • via Nuitee
郑家泰 • solo_traveller • hk
9
Pros:

茘枝公園

Cons:

N/A

2026-04-27 • via Nuitee
G
Gonzalo • solo_traveller • es
9
Excelente relacion precia calidad en el centro
Pros:

Ubicacion centrica con muy buena conexión con el Metro

Cons:

Que la ventana no se podia abrir para airear la habitación

2026-04-26 • via Nuitee
K
Katarzyna • solo_traveller • pl
10
Pros:

Naprawdę fajny hotel. Nie wiem skąd się biorą złe opinie.

Cons:

Chyba wszystko. Duży pokój, lokalizacja, czystość.

2026-04-24 • via Nuitee
J
Janaina • solo_traveller • us
10
Pros:

All was perfect

2026-04-23 • via Nuitee