Waldorf Astoria Helsinki

Hotels
•
Waldorf Astoria Hotels & Resorts
9.5 (159 reviews)
Mariankatu 23 , Helsinki , fi

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and well-maintained facilities
Friendly staff in certain instances
Cons:
Additional charges for amenities
Food quality not up to expectations

Categories

Cleanliness
10
Overall cleanliness was praised, with specific mentions of immaculate rooms and well-maintained facilities.
Service
9.7
Mixed reviews; some mentioned friendly and accommodating staff, while others noted unfriendly service in certain situations.
Location
10
No specific mentions, but the hotel is considered one of the best in Helsinki.
Room Quality
10
Rooms were described as comfortable and better than expected based on visual representations.
Amenities
9.7
Spa facilities were highlighted positively; however, additional charges for amenities were a point of contention.
Value for Money
8.7
Significant complaints about additional charges impacting perceived value.
Food and Beverage
8.2
Food quality did not meet 5-star standards, with specific complaints about taste and temperature.
Overall Experience
9.7
While some guests had wonderful experiences, others expressed strong dissatisfaction regarding costs and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:52

Property Description

Prime Location in Helsinki
Located in the heart of Helsinki, The Hotel Maria - Preferred Hotels & Resorts offers a perfect blend of convenience and luxury.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a fitness centre. The hotel also features a garden, shared lounge, terrace, and a bar for relaxation.

Culinary Delights
Indulge in a variety of cuisines at the on-site restaurant, including local, international, and European dishes. Special dietary options are available upon request, catering to all guests' preferences.

Experience the best of Helsinki at The Hotel Maria - Preferred Hotels & Resorts. Book now for an unforgettable stay!

Important information:

Children aged 16 years and below are not allowed to use the Waldorf Astoria Spa.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

9.5
Based on 159 reviews
Cleanliness: 10
Service: 9.7
Location: 10
Room Quality: 10
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 9.7
A
Ahmed Alali • solo_traveller • ae
8
Pros:

The restaurants,
The location,

Cons:

The room way below the expected,
House keeping also not belong to Waldorf Astoria level, the reception staff was very kind but couldn't help in changing room or plan any trip, not what we expected..

I believe the hotel may do better to reach to the standard of Waldorf Astoria..

2026-06-15 • via Nuitee
R
Ralf Guido • couple • de
8
Hotel und Personal exzellent, beim Frühstück war Geduld angesagt.
Pros:

Extrem freundliches Personal, Frühstück gut, Abendessen ok, aber wenig Auswahl.

Cons:

Bedienung beim Frühstück. Alle sehr freundlich, aber überfordert. Für sehr viele Gäste nur 4 Personen im Service. Besser wäre ein Buffet gewesen. So dauerte alles oft sehr lange, Tea kam schon lauwarm usw.

2026-06-14 • via Nuitee
M
Marina • couple • ee
10
2026-06-07 • via Nuitee
D
Diaka • solo_traveller • gn
10
2026-06-06 • via Nuitee
M
Mojmir • solo_traveller • cz
10
Sehr schöner Aufenthalt, ich würde das Hotel wieder buchen.
Pros:

Neues sehr schönes Hotel, freundliche Mitarbeiter, sind auf meinen Zimmerwunsch eingegangen.
Habe ein schönes Upgrade bekommen, danke. Schönes SPA, leider extra zu zahlen.

Cons:

SPA extra zu zahlen und kein Pool zum Schwimmen. Frühstück könnte besser sein und länger, ist nur bis 10:00.

2026-06-06 • via Nuitee
V
Vladislavs • couple • lv
10
2026-05-05 • via Nuitee
A
Anna • solo_traveller • se
9
Lyx, lyx!
Pros:

Service var perfekt, älskade lyxen !

Cons:

På Frukost inte mycket att välja, vissa val kostade extra… och menyn var bara på engelska- inte br…

2026-04-24 • via Nuitee
D
Diana • extended_group • au
8
Pleasant and comfortable
Pros:

The breakfast conservatory and the staff were lovely.

Cons:

The is no free access to the sauna for hotel guests and you need to book ahead.

2026-04-20 • via Nuitee
G
Giuliana • extended_group • dk
8
2026-04-19 • via Nuitee
P
Piia • family_with_children • fi
10
Hemmottelu loma.
Pros:

Aamiainen oli erinomainen. Ystävällinen palvelu. Kaunis sisustus.

2026-04-19 • via Nuitee
G
Grzegorz • couple • pl
9
Pros:

Pobyt w hotelu Waldorf Astoria w Helsinkach był bardzo udany. Na szczególne wyróżnienie zasługuje niezwykle miły i pomocny personel. Mimo że przybyliśmy przed oficjalną godziną zameldowania, otrzymaliśmy pokój od razu, a dodatkowo zaoferowano nam upgrade, co było bardzo miłym gestem.

Szczególne podziękowania kierujemy do konsjerża Samiego za profesjonalizm i zaangażowanie. Pokój był komfortowy, doskonale wyposażony, a prywatna sauna stanowiła świetne uzupełnienie pobytu.

Śniadania serwowane były w formie donoszenia przez obsługę, co nie do końca odpowiadało naszym preferencjom. Jednak mieliśmy przyjemność poznać Panią Anię, która swoją uprzejmością i profesjonalnym podejściem w pełni to zrekompensowała. Chętnie dzieliła się informacjami i wszystko dokładnie wyjaśniała, co było bardzo miłe i pomocne.

Podsumowując, pobyt oceniamy bardzo pozytywnie i z przyjemnością wrócilibyśmy do tego hotelu.

Cons:

Jedynym minusem była nieco niższa dźwiękoszczelność pokoju, co momentami wpływało na komfort wypoczynku.

2026-04-08 • via Nuitee
A
Antti • couple • fi
10
Erinomainen elämys, ja loistava tapa viettää merkkipäivää.
Pros:

Majoituspaikassa pidimme siitä, että meidät otettiin hyvin vastaan ja ohjattiin omaan huoneeseemme sekä samalla kerrottiin missä hotellin eri tilat sijaitsevat.

Huone oli erittäin viihtyisä, ylellinen sekä siisti ja huoneen valojen, äänien ja lämpötilan
säätäminen onnistui helposti tabletin avulla.
Huoneen sänky oli todella hyvä ja lakanat erittäin pehmeät.

Aamupala/ asiakaspalvelu oli erinomaista ja henkilökunta oli ystävällistä sekä ammattitaitoista. Pidimme siitä miten majoituspaikka oli huomioinut syntymäpäiväni yllätyksellä, joka piristi päiväämme paljon.

Nautimme olostamme hotellissa ja aiomme tulevaisuudessa tulla uudestaan :)

Cons:

Huoneen sänky narisi todella paljon, kun halusi vaihtaa asentoa, joka häiritsi hieman nukkumista

2026-04-06 • via Nuitee
C
Christel • couple • na
9
We will come back
Pros:

beautiful hotel in good location, easy to walk from here to city, restaurants and sightseeing spots

Cons:

the breakfast was missing the indulgence factor, being the only reason I do not award the 10/10.
I dislike not being able to choose the table I wish to enjoy breakfast, table designated for two people helplessly too small and cramped. Otherwise everything was five star

2026-04-01 • via Nuitee
T
Thomas • couple • ch
6
2026-03-30 • via Nuitee
T
Timo • couple • fi
10
Perfect place with perfect service
Pros:

Head Concierge Sami is absolutely the star, he made our special stay even more special! Thank you for everything and extraordinary service!!!

2026-03-29 • via Nuitee
J
Janice • couple • ph
9
2026-03-26 • via Nuitee
H
Hayashi • couple • jp
9
2026-03-24 • via Nuitee
D
Daniel • couple • hk
10
2026-03-20 • via Nuitee
D
Daniel • couple • hk
10
2026-03-20 • via Nuitee
J
Jenny • extended_group • gb
10
Excellent long weekend stay.
Pros:

Lovely hotel in excellent location, just a 10 minute walk to the centre. The room was great and super clean with cleaners coming twice a day. The staff at reception and peacock bar were amazing, very helpful and friendly. Spa facilities were great, enjoyed the sauna and cold plunge. Breakfast was very good with good quality products.

2026-03-09 • via Nuitee