The Pier Pods on the water- 50m from Townsville bus terminal and ferry terminal- Passport ID requried

Lack of staff is ridiculous. I required parking which I was asked about before arrival, provided the reg, and then nothing so assumed I would just be allowed to park there. On arrival there was no-one at reception, and I was told by a long term guest that the receptionist had left for annual leave until Monday (5 days later) and that noone would be there. I tried to ring the number several times I was provided (in and out of office hours). I then messaged on booking and got a reply some hours later with no response to my issue and just 'there is staff on site 10am-4pm'. The next day, low and behold, no staff????? I then got told much later in the day that the cleaner could do admin tasks, well the cleaner had left? Also not the cleanest in the main room, a LOT of belongings (fire safety came whilst I was there and was told it needed to be moved or it'll be shut down). Guests kept leaving the back doors open so mosquitoes got in. Air con wasn't operating on the 2nd night.

Since there is a lot of people. There's weren't too much space to have your own basket and have a few groceries in the kitchen. It's not a big deal anyways, but could help on a longer staying.

We had difficulty getting in the door because we’re not technically savvy… But one of the lovely guests helped us out and welcomed us with open arms

The check in process with codes to emails etc etc was a little frustrating and not being allowed to check in with photo ID other than passport. As an Australian resident I don’t like to have to carry my passport unnecessarily and not having a secure place to store it as luggage and pods not secure

C’est seulement une immense piece avec un nombre incalculable de lits. J’ai fait beaucoup d auberge mais je n ai jamais vu un tel nombre de lits dans une piece. Il y a une odeur de chaussure forcement. Les espaces sur les côtés des lits sont pas super propres.
Aucun personnel, il y a des codes, une porte de chambre qui fait du bruit toute la nuit a cause des codes et qui claque.
Beaucoup de pvt/wh qui sortent donc pas reposant, lumiere allumé tout le temps. Tres difficile de dormir.
C’est vraiment pas bien. Une machine a fric.

Night entry

We dachten dormitory geboekt te hebben in een kamer voor 6 maar bleek 86 bedden ofzo, in 1 ruimte. Allemaal bedden, met gordijnen, naast en boven mekaar, opgedeeld in series van 6 in naamgeving waardoor je aanneemt dat je in een kamer van 6 terechtkomt.
Vreemde situatie.
Verder alles met codes, geen personeel gezien.

La cuisine est beaucoup trop petite. Et les ustensiles sont usés, c’est la bagarre pour avoir LA poêle qui va pas cramer vos plats. Le personnel à la réception n’est jamais présente quand nécessaire et n’est pas d’une grande sympathie quand on lui demande de l’aide, on a l’impression de déranger.