Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Express check-in/check-out
Ironing service
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Allergy-free room
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Value concerns
Inconvenient bathroom layout

Categories

Cleanliness
7.8
There were issues with dirty towels, stained bedding, and overall cleanliness concerns noted in the reviews.
Service
9.1
The staff were described as friendly and accommodating, with specific praise for their helpfulness during the stay.
Location
9.3
Multiple reviews highlighted the great location close to local restaurants and the beach.
Room Quality
8.3
The rooms were spacious, modern, and nicely decorated, though some concerns about the layout were mentioned.
Amenities
8.8
Amenities were generally good, but there were complaints about the absence of cooking essentials.
Value for Money
7.3
Some reviewers felt that the price did not match the quality experienced, suggesting a lack of value.
Food and Beverage
7.8
Several issues related to cooking facilities and dining options led to this lower score.
Overall Experience
8.8
Overall positive experiences were reported, with certain drawbacks affecting the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:17

Property Description

Luxurious Rooms with Air Conditioning

Indulge in comfort with our elegantly designed rooms equipped with air conditioning and modern amenities. Relax and unwind in style at Casa Aluxes.

Outdoor Pool and Picnic Area

Enjoy a refreshing dip in our year-round outdoor pool or have a leisurely picnic with your loved ones at our well-maintained picnic area. Make the most of your vacation at Casa Aluxes.

Convenient Location and Shuttle Service

With popular beaches and attractions just a stone's throw away, Casa Aluxes offers you the perfect blend of convenience and luxury. Book your stay with us and enjoy a hassle-free experience with our paid airport shuttle service.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 93 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 7.3
Food and Beverage: 7.8
Overall Experience: 8.8
A
Angelo • couple • be
8
2026-05-30 • via Nuitee
L
Lily • solo_traveller • gb
6
2026-05-28 • via Nuitee
L
Lito • couple • us
7
2026-05-23 • via Nuitee
T
Tamaira • solo_traveller • us
10
Loved my short stay here and will definitely return. It was peaceful and just enough space. Perfect location.
Pros:

Property was clean, all the major amenities were available. Easy to locate and enter the property. Staff was very accommodating. The landscape was beautiful.

Cons:

No issues 💙

2026-05-14 • via Nuitee
K
Kayla • couple • us
10
It was excellent! Would definitely stay here again
Pros:

The property was clean and in the perfect location! Food, mini marts, and the bus stop was all within walking distance

Cons:

I have no complaints about the property

2026-05-12 • via Nuitee
C
Chantal • couple • do
9
Other than that, it's a good place to be in Cancún.
Pros:

Location, near to bus station, oxxo, farmacy, great location. Cleaning was good.

Cons:

The water from the bathroom tap wasn't working; it was uncomfortable to take a bath.

2026-05-10 • via Nuitee
O
Olga • solo_traveller • de
8
Pros:

Es war unkompliziert. Die Anreise war im Prinzip ohne Check in. Nach Anweisung online konnte ich das Zimmer beziehen. Sogar schon vor dem offiziellen Check in.

Das Zimmer und auch der Eingangsbereich sind schön eingerichtet. Eine Mischung aus Boho und Afrika-Stil. Bringt einen gleich in Urlaubsstimmung.

Es war alles da, was man für einen kurzen Aufenthalt braucht. Auch eine kleine Kochnische war vorhanden, die ich nicht benutzt habe. Es gab einen Balkon.

Die Lage ist ok. In der Nähe gibt es ein paar kleine Imbisse, Restaurants. Ansonsten ist noch die Fähre nach Isla Mujeres in der Nähe. Die Strände in Laufnähe fand ich jetzt allerdings nicht besonders schön.

Ich fühlte mich durch den Zaun und das verschließbare Tor nach außen recht sicher.

Cons:

Die Unterkunft hat Potenzial, wenn man an ein paar Kleinigkeiten arbeitet.

Im Bad gab es zum Beispiel nicht viel Ablageflüchen oder Haken, obwohl genug Platz dafür wäre. Auch das Licht im Bad könnte etwas heller sein.
Auch im Zimmer hätte ich mir mehr Platz für Kleidung gewünscht. Auch ein Safe für Wertsachen wäre schön.

Ab und an ist es etwas hellhörig, was mich aber nicht wirklich gestört hat.

2026-04-28 • via Nuitee
E
Eleonora • couple • it
7
Pros:

Posizione

Cons:

Era sporca con animali selvatici e non si poteva aprire la finestra (non ci hanno avvisato) e lo staff entrava e usciva senza avvisare

2026-04-25 • via Nuitee
S
Saira • extended_group • us
9
2026-04-20 • via Nuitee
M
Manoj • couple • in
10
Comfortable stay
Pros:

Good location and economical

Cons:

Rooms size

2026-04-18 • via Nuitee
S
Sander • family_with_children • no
10
Pros:

God kommunikasjon, rent og god beliggenhet.

Cons:

Alt var bra.

2026-04-10 • via Nuitee
S
Samuel • extended_group • co
9
Buen lugar
Pros:

Ubicación, piscina, camas, estufa y la mayoría de los elementos que componen el establecimiento.

Cons:

Puerta corrediza en baño no adecuada, tapa de la taza del inodoro más pequeña y se hundía representando un peligro.

2026-04-08 • via Nuitee
J
Jacqueline • couple • us
7
Lovely place. Lil tlc in room will make it even better.
Pros:

Pool & hangout area was lovely

Cons:

Toilet seat loose/bath room light not sufficient. NO hanging options in room

2026-03-31 • via Nuitee
N
Nuñez • solo_traveller • ar
6
Lugar regular, con 1 poco mas d atención es mejorable
Pros:

El diseño y decoración tanto de espacios comunes como habitacion. Tiene 1 espacio al aire libre que, si bien es pequeño, esta bueno. El equipamiento, aunque básico, es util: tv, aire, heladera, microondas y cafetera, com vajilla y algunos consumibles.

Cons:

La falta de limpieza de la habitación: paredes y sábanas manchadas, telas de araña. El baño de mi habitacion no tenía buena iluminación y los dispenser de la ducha no funcionaban bien. Di aviso de los problemas por este medio, pero nunca recibí respuesta. Tampoco vi personal del hospedaje en ningún momento dentro de los 3 dias q estuve. El desagote del aire acondicionado sale por la ventana de la misma habitacion que debería refrigerar, lo q impide cerrar completamente esa ventana

2026-03-21 • via Nuitee
M
Maria Paula • couple • co
8
Sitio muy lindo y la ubicación perfecta.
Pros:

La ubicación es perfecta para las actividades programadas como isla mujeres y Xcaret.

Cons:

El internet molesto los dos primeros días pero ya después se solucionó el inconveniente.

2026-03-20 • via Nuitee
A
AntonStP • solo_traveller • ru
8
Pros:

номер отличный, просторный, кухня укомплектована всем необходимым
были сложности с горячей водой, но для местного климата это некритично
близко к паромам на исла мохерту, но пляжи рядом - Лангуста и Тортуга в плохом состоянии

Cons:

было бы отлично добавить коврики возле выхода на террасу, земля с обувью попадает в номер

2026-03-17 • via Nuitee
L
Lucero • couple • mx
7
Pros:

Buena ubicación. La cama es cómoda.

Cons:

Mala comunicación con el anfitrión, además, responde selectivamente. Esto hizo que simples preguntas o peticiones como tener más de dos rollos de papel de baño durante nuestra estancia de 7 noches fuera una tarea complicada.
Si se hospedan aquí recuerden lavar muy bien los utensilios de cocina antes de usarlos.

2026-03-13 • via Nuitee
K
Kimberley • couple • fr
7
2026-02-28 • via Nuitee
D
Dibran • family_with_children • fr
10
Excellent
Pros:

Parfait

Cons:

On a tout aimé

2026-02-28 • via Nuitee
M
Michele • couple • it
8
2026-02-24 • via Nuitee