Serena Beach Resort & Spa

Hotels
8.7 (326 reviews)
Shanzu , Mombasa , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Good food
Cons:
Need for room updates
Noise from neighboring resorts
Limited variety in breakfast

Categories

Cleanliness
8.84
Reviews indicated that the resort was clean.
Service
9.31
Multiple reviews highlighted the friendly and professional staff.
Location
9.35
The proximity to the beach and other attractions was well noted.
Room Quality
7.8
Concerns were raised about room updates and size.
Amenities
8.83
Amenities like the spa and pool were positively mentioned.
Value for Money
8.29
Some reviews suggest that the hotel is expensive for its current condition.
Food and Beverage
8.84
The food received positive feedback, though variety could be improved.
Overall Experience
8.31
Guests expressed overall satisfaction but mentioned areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:55

Property Description

Luxurious Beachfront Location
Located on the stunning white sandy beach of Shanzu, Serena Beach Hotel & Spa offers breathtaking views of the Indian Ocean. Indulge in beachside dining and relax by the outdoor pool in lush tropical gardens.

Elegant Swahili-Style Rooms
Experience comfort in spacious, air-conditioned rooms adorned with Swahili-style décor and cozy mosquito net-covered beds. Enjoy modern amenities like a TV, minibar, and a private bathroom in each room.

Dining and Leisure Experiences
Savor a variety of cuisines at indoor and outdoor restaurants and bars, some featuring live music. Unwind with room service or a cocktail on your private balcony. Start your day with breakfast in the garden terrace.

Immerse yourself in outdoor activities like volleyball, windsurfing, and yachting. Complete your day with a relaxing massage at Maisha Spa. Benefit from free Wi-Fi, parking, and airport shuttle services for a seamless stay.

Ready to experience a luxurious beach retreat? Book your stay at Serena Beach Hotel & Spa now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 326 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.31
A
Alejandro • solo_traveller • ae
9
2026-06-13 • via Nuitee
O
Ocaga • solo_traveller • ug
9
Excellent outing.
Pros:

The reception by all staff was exceptional and was well suited for our visit. The Hotel facilities and proximity to the beach were excellent. The food was good and refreshments were very good. Overall a memorable visit for us. Keep up the environmentally positive outlook.

Cons:

Environmentally friendly context and staff welcome.

2026-06-11 • via Nuitee
B
Bruno • couple • fr
10
2026-06-08 • via Nuitee
B
Bruno • couple • fr
10
Séjour absolument paradisiaque et totalement inattendu.
Pros:

Sa localisation, idéalement placé, à proximité de la ville et au bord de la mer, dans un site ample et paradisiaque.

Cons:

La boîte de nuit à côté mais c’est sans beaucoup d’importance .

2026-06-08 • via Nuitee
L
Lois • couple • gb
10
Exactly how a hotel should be!
Pros:

Set in extensive and beautiful mature gardens, this hotel complex is very well laid out and is full of lovely architectural features and African art. The Jahazi restaurant is really good as are breakfasts.
However it’s the service that sets it apart. The staff are experienced, well trained and friendly without being intrusive. We were only there a couple of days but they quickly got to know us and our tastes and plans and would make a quick comment when you saw them that made you feel they cared.

Cons:

It rained our entire stay! However it was a great place to watch the torrents and there were umbrellas all around.

2026-06-04 • via Nuitee
K
Kiage • couple • ke
8
2026-06-02 • via Nuitee
S
SYAYIPUMA • extended_group • cd
10
Fabuleux
Pros:

L’emplacement

Cons:

Les lits sont vieux

2026-05-30 • via Nuitee
S
SYAYIPUMA • extended_group • cd
8
Fabuleux avec la plage
Pros:

Emplacement

Cons:

La climatisation est faible et pas à la hauteur de la chaleur du milieu

2026-05-30 • via Nuitee
V
Victoria • couple • ch
10
Beautiful property - Very comfortable, central, and great service
Pros:

Great property:
Fabulous breakfast, lovely lawns, right on the sea front.
Good pool. Afternoon tea was delicious.
Staff were so nice. Very comfortable beds.
Jahazi restaurant was very good.

2026-05-27 • via Nuitee
N
Naomi K • solo_traveller • ke
8
2026-05-26 • via Nuitee
K
Kaloyan Enimanev • solo_traveller • ch
9
Pros:

We caught Serena in the off-season: it was quite empty and so very quiet and very relaxing. The staff was super attentive (spoiling us), the food was great - lots of choice for breakfast, and good restaurant options for lunch and dinner. There was a really nice touch of free coffee around lunch and masala tea/coffee/biscuits at 16:00. My wife went bananas on the masala tea, insisting we must have it every day :)

We loved the gym (special shoutout to Moses for doing an amazing job, and creating dedicated HIIT routines for us) and the sauna too.

We were very happy with the price/service ratio in May, but we arent sure full price in high season is worth it.

2026-05-25 • via Nuitee
K
Krzysztof • solo_traveller • pl
5
Amazing staff, everyone in fantastic uniform
Pros:

I love staff
Appreciate Souf Chef and Egg Station Chef which made for me Hollandaise sauce

Cons:

They started extremely good and all went well till I received tge bill which was overcharged
I didn’t like as well Whisky Sour which I expected to have as per international standards and taste was completely different

2026-05-23 • via Nuitee
C
Calvin • couple • ke
10
Super relaxing holiday, would absolutely recommend!
Pros:

Very clean and scenic

2026-05-20 • via Nuitee
A
Angela • solo_traveller • au
8
Pros:

Romano at reception welcomed us with a smile, even though our room was not ready when we checked in, he made sure we were comfortable while we waited and never stopped smiling and being polite. Felix at the bar was also amazing and made delicious cocktails for us. Cecilia and Jane at the restaurant were exceptional hosts! Nothing was ever too hard for them and also serviced with a smile.

Cons:

The food in the restaurant was below average. There was no buffet options our entire stay even though we had paid half board and had been looking forward to buffet.

2026-05-20 • via Nuitee
J
JOHNNY • extended_group • fr
8
Pros:

Everything

Cons:

Nothing

2026-05-20 • via Nuitee
S
Steve Rogers • solo_traveller • ke
10
Pros:

Guest relations was so good
Nice and fresh food, balanced diet.
Smooth check in
No pressure on check out

2026-05-18 • via Nuitee
V
Victoriah • solo_traveller • ke
7
2026-05-17 • via Nuitee
E
Esther • couple • ke
8
2026-05-16 • via Nuitee
S
Suzette • solo_traveller • de
9
2026-05-16 • via Nuitee
K
Kaba • family_with_children • ae
10
2026-05-15 • via Nuitee