Wandsworth Guest Rooms 64

No internet which meant no TV. Was told it would be fixed on a few hours on the first day, that was not true. After that all my phone calls and messages were ignored by Bruno. The internet didn't work the whole time we were there, so no live TV
The guy who was supposed to assist on the phone ignored my calls and messages, this was borderline rude. Communication is everything and a message takes seconds.
There was a broken chair. It collapsed when my wife sat on it.
Not sure if the sofa was a sofa bed, but there was no room to open it anyway.

Customer service was shit
They didn't gave us any fan even i was with a baby and it was boiling.
First they gave us a room which was not double and has only 1 small desk fan. It was 35 degrees i kept calling them to just take some extra money and give me another room with AC they refused and refused to give me another fan as well
Then after continuous request i got moved to another hotel but when i went there they didn't give me entry code and i waited there for an hour with my family .
After 1 hour when i get the code we entered the room and there was no fan 😬
I keot calling them but no body answered and then we bought our own fan .
It was worst experience
Never recommend it

Shame on you !
You canceled my room just few hours before I arrive without any explanation.
I was in London with my children and nowhere to sleep. What a shame !

My room was occupied. Not as advertised. Not a flat. Individual rooms that were tiny. I have not had a refund for the room I paid for, but could not use as there was a person living there. Not whay I expect from a booking App. Front door wedged open, so no security.

There was lot of smell of washroom. Washroom door was opened and there was too much smell inside room

AVOID. Host will promise you a refund, go silent, and try to take your money. The triple room I paid for was double-booked and the host didn't inform me, so it was a surprise to arrive at check-in to a used room with other people's belongings. The host apologised and offered another room for the night and said the cleaner will get the room we had booked ready for the following morning, or we can decide to leave and receive a refund for the rest of the stay. The room wasn't ready the next morning so we made the decision to leave, contacted the host, but he suddenly went silent for days... I managed to call him and he said he'll process the refund once the cleaner has checked the room. But again, the host went silent.. I had to chase him with messages and calls until he finally decided to respond arguing that there wasn't a problem and he doesn't need to refund... I had to get customer service help because the host wanted to SCAM me and lied. AVOID. UNTRUSTWORTHY.

Front door too small to find; be careful to double layer bed