Ciqala Suites Hotel - San Juan

Hotels
8.2 (731 reviews)
Avenida Fernandez Junco 752 , San Juan , PR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Noisy rooms
Overpriced

Categories

Cleanliness
7.09
Multiple reviews mentioned dustiness, unclean rooms, and a general lack of hygiene.
Service
9.56
Positive mentions of staff kindness and assistance in several reviews.
Location
9.6
Location received positive feedback, being near the beach and well-positioned.
Room Quality
7.55
Mixed reviews reported issues with noise, outdated installations, and some comfort complaints.
Amenities
7.58
Amenities like breakfast and pool received mixed reviews, with some issues noted.
Value for Money
8.04
Various reviews described the hotel as overpriced for the quality received.
Food and Beverage
7.59
Breakfast quality was criticized; some enjoyed it while others found it lacking.
Overall Experience
8.56
General sentiment was positive despite several specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:41

Property Description

Luxurious Downtown Retreat

Stylish Interiors and Modern Amenities

Indulge in the fully equipped kitchen with a sleek stainless steel design, 3 bedrooms, 2 bathrooms, spacious living/dining area, and 4 HD TVs in the non-smoking Ciqala Luxury Suites.

Relaxation and Entertainment

Unwind in the hot tub, savor the rooftop pool bar's panoramic views of San Juan, and start your day with a delicious complimentary breakfast.

Prime Location for Exploration

Conveniently situated near major attractions, including the Fine Arts Museum and San Juan's historic district, the Ciqala Luxury Suites offer free parking and a complimentary beach shuttle for your convenience.

Book now for an unforgettable stay at Ciqala Luxury Suites - San Juan!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 731 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
L
lucrecia • extended_group • us
7
Pros:

Elevator didn't work I hated the breakfast disgusting threw all our food away parking in building to tight i booked here because parking and breakfast was included

Cons:

I liked the rooftop the hotel was close to everything

2026-09-16 • via Nuitee
G
giovana • couple • br
9
cafe da manha tendo que pedir todos os dias, e os itens poucas opções
Pros:

localizacao cama banho

Cons:

cafe da manha

2026-09-16 • via Nuitee
L
Luis X • solo_traveller • us
8
2026-09-15 • via Nuitee
D
Dennylesbi • couple • us
10
Muy bueno bonito restaurante y excelente desayuno
Pros:

Muy bueno

2026-09-14 • via Nuitee
L
Luis • extended_group • us
10
2026-09-12 • via Nuitee
R
Ríos • extended_group • pr
10
Excelente
Pros:

Todo

Cons:

Nada

2026-09-12 • via Nuitee
M
marco corrado • extended_group • it
6
2026-09-11 • via Nuitee
M
MikeD876 • solo_traveller • us
7
Pros:

Relatively close to restaurants, shopping areas, entertainment areas, the beach, historical sites, etc. Great location.

The staff were attentive, friendly, and efficient.

The breakfast service was great- healthy, filling, tasty. And having it delivered to the room was a great touch.

Good deal of communication (via text and forms) for everything. Never had to wonder about schedule for things or what was happening with a request.

Cons:

My shower had an issue with the mixer in the shower. I should've reported it but my days were pretty packed and before I knew it, it was time to leave.

My biggest issue was with BOOKING.COM and not the hotel. I've been a loyalist to BOOKING.COM for some time but this particular booking has me reconsidering that. I found the exact room almost $200 cheaper and BOOKING.COM refused to honor the price match provision they have. I had to engage in great deal of back and forth and still, they haven't matched the price seen and screenshotted from Hotels.com. And they just stopped answering my emails. Real awful experience and left me questioning BOOKING.COM's integrity as a platform. Thankfully, the hotel experience trumped an AWFUL booking experience.

2026-09-08 • via Nuitee
X
Ximena • solo_traveller • us
6
Nice but...
Pros:

Staff was phenomenal, from front desk to housekeeping, everyone was super kind & efficient.

Cons:

We had a suite by the elevators & all day & night they sounded awful. Also people would talk, laugh & it sounded very loud, acoustics. When booking, ask to be as far from the elevators as possible. We got breakfast included & it's room service, that was nice, but the portions are really small; we certainly prefer buffet breakfast. They have 2 parking places, don't park in the one at the hotel, extremely small, park outside at the other parking. Lastly, the bathroom had whirlpool bath, nice, but it was so tall & awkward that my husband had to help me get out each time. The sink had the faucet really short & was difficult to use, took pictures of that. But the staff was wonderful & the room was big & spotless clean, comfortable bed & pillows.

2026-09-07 • via Nuitee
R
Ramos • couple • us
7
Good place to stay delicious breakfast
Pros:

Big and beautiful room. Clean and had everything i needed

Cons:

The bed was hard as a rock. I did not sleep well. The electric socket exploded and the the hot water pipe in the shower had too much pressure that it shook and made a loud sound

2026-09-07 • via Nuitee
B
Barbara • family_with_children • us
10
2026-09-07 • via Nuitee
P
philip • couple • us
6
Cons:

Pool is tiny. Locals come to the pool bar deck and i couldnt enjoy the skyline because i didnt make a reservation and there was no seating. Final price different from booking price $$$. Just put the final price tired of being deceived.

2026-09-06 • via Nuitee
Z
Zuleima • couple • pr
10
Inolvidable
Pros:

El trato de cada empleado , la comodidad de la habitación y esos desayunos tan deliciosos . De verdad algo para relajarte con tú pareja

2026-09-04 • via Nuitee
S
shelly ann • extended_group • tt
7
Great location, friendly staff.
Pros:

Great breakfast service. Limited options but meals were tasty. The hotel staff were very friendly and gave great recommendations and suggestions about things to do near by. A great bonus was that the hotel offered a free shuttle service to Condado beach inclusive of beach towels and chairs.

Cons:

Our room sould have been bigger very cramped space especially if shared by two people.

2026-09-02 • via Nuitee
E
Edwin Uralis • solo_traveller • do
8
2026-09-01 • via Nuitee
M
marie • solo_traveller • us
8
2026-08-31 • via Nuitee
A
Adaylin • solo_traveller • pr
10
Una Joya en Santurce
Pros:

Excelente atención del personal, desde el frontdesk hasta los muchachos encargados de entregar el desayuno en las mañanas. Les doy 20/10 por el servicio. Totalmente recomendado 💯✨️

Cons:

Que no pude seguir extendiendo las vacaciones en PR 🥺

2026-08-31 • via Nuitee
M
marie • couple • us
8
2026-08-31 • via Nuitee
S
Sandra • couple • vg
10
A wonderful stay value for money ..
Pros:

I love the cleanliness , the quiet area , the staff is so friendly . The breakfast is an extra treat .. will definitely stay again

Cons:

I liked everything

2026-08-29 • via Nuitee
E
Eva • couple • pr
8
2026-08-27 • via Nuitee