Ciqala Suites Hotel - San Juan

Hotels
8.2 (714 reviews)
Avenida Fernandez Junco 752 , San Juan , pr

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Noisy rooms
Overpriced

Categories

Cleanliness
7.09
Multiple reviews mentioned dustiness, unclean rooms, and a general lack of hygiene.
Service
9.56
Positive mentions of staff kindness and assistance in several reviews.
Location
9.6
Location received positive feedback, being near the beach and well-positioned.
Room Quality
7.55
Mixed reviews reported issues with noise, outdated installations, and some comfort complaints.
Amenities
7.58
Amenities like breakfast and pool received mixed reviews, with some issues noted.
Value for Money
8.04
Various reviews described the hotel as overpriced for the quality received.
Food and Beverage
7.59
Breakfast quality was criticized; some enjoyed it while others found it lacking.
Overall Experience
8.56
General sentiment was positive despite several specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:41

Property Description

Luxurious Downtown Retreat

Stylish Interiors and Modern Amenities

Indulge in the fully equipped kitchen with a sleek stainless steel design, 3 bedrooms, 2 bathrooms, spacious living/dining area, and 4 HD TVs in the non-smoking Ciqala Luxury Suites.

Relaxation and Entertainment

Unwind in the hot tub, savor the rooftop pool bar's panoramic views of San Juan, and start your day with a delicious complimentary breakfast.

Prime Location for Exploration

Conveniently situated near major attractions, including the Fine Arts Museum and San Juan's historic district, the Ciqala Luxury Suites offer free parking and a complimentary beach shuttle for your convenience.

Book now for an unforgettable stay at Ciqala Luxury Suites - San Juan!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 714 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
C
concepcion • couple • es
8
Pros:

El personal es encantador

2026-08-08 • via Nuitee
O
olyopiza • solo_traveller • co
9
BIEN UBICADO Y COMODO
Pros:

Tiene una ubicación excelente, fácil movilizarse incluso en transporte público hacia el viejo San Juan. La zona de la terraza aunque pequeña es agradable, la piscina es pequeña pero sirve para refrescarse. La habitación es estupenda, cama supercomoda, tiene nevera y cocineta para hacer un par de alimentos. Habitación bastante espaciosa. El personal agradable aunque poca información te dan sobre tours y demás, pero bueno eso lo buscas en internet. El desayuno es delicioso.
Te generan un cobro de 200 dolares que te reintegran un par de días despues de que sales del hotel. La relación precio calidad, es alta, pero en Puerto Rico, todo es así, costoso.

Cons:

Poca información sobre tours y algo de ruido en la habitación que da hacia la calle.

2026-08-08 • via Nuitee
A
ahmed • family_with_children • us
10
9 days
Pros:

I like it

Cons:

The 24 hours convenience store noise with music until 2 o’clock
I was on the 3 floor face my bed window

2026-08-07 • via Nuitee
P
Pedro • couple • us
4
Pros:

Staff was great, tile floors meaning they clean it very well. Smelled really clean

Cons:

Could sleep the last night. Restaurant in top of us making noises like rolling carts rolling down a ramp & slamming against the walls, that lasted until 1:30 am. Every noise made in hallways is heard in the rooms. Good luck with parking. Seriously small lot & it's used by people going to the restaurant

2026-08-06 • via Nuitee
M
Maria • couple • us
9
Muy buena, volvería y lo recomendaría.
Pros:

Personal muy atento, cuarto cómodo, bien equipado y limpio. El desayuno muy bueno y en el tiempo pedido. El desayuno puede ser totalmente incluido, pero hay algunas cositas que tienen un costo adicional. Aún así muy bueno y razonable, solo que no lo esperaba.

Cons:

Las sábanas están desgastadas. Tienen oportunidad con la ropa de cama.

2026-08-06 • via Nuitee
S
Shelby • couple • pr
9
2026-08-05 • via Nuitee
P
pellecier massó • solo_traveller • pr
8
2026-08-03 • via Nuitee
P
pellecier massó • solo_traveller • pr
8
2026-08-03 • via Nuitee
E
Eduard • couple • pr
10
Cons:

Spa tub but no hot water available

2026-08-02 • via Nuitee
B
Barbara • family_with_children • us
10
2026-08-02 • via Nuitee
C
Carlos • couple • ar
7
Cons:

Tener que desayunar en la habitación. Un horror.

2026-07-17 • via Nuitee
M
melanie • couple • pr
10
2026-07-15 • via Nuitee
J
Joseline • solo_traveller • pr
10
Pros:

Super

2026-07-11 • via Nuitee
J
jloaiza82 • solo_traveller • cr
9
Pros:

Ubicación excelente, servicio excelente, desayuno excelente, habitación súper comoda y tranquilo.

2026-07-10 • via Nuitee
M
Mauricio • family_with_children • cr
6
not good not bad
Pros:

breakfast really good, room was properly clean, little staff they had was helpful an nice

Cons:

you could tell they do not have enough staff for the place, the service is affected by this at every level, food, towels, cleaning service etc

2026-07-09 • via Nuitee
D
DINIS ALBERTO • solo_traveller • br
8
Pros:

Tamanho do quarto

Cons:

Banheiro sem assessórios

2026-07-06 • via Nuitee
K
Karla • family_with_children • cr
8
2026-07-06 • via Nuitee
C
Cruz • couple • pr
10
Una estadía inolvidable.
Pros:

Me encantó las atenciones del personal. Siempre estuvieron muy dispuestos a ayudar. La habitación siempre muy limpia.

2026-07-05 • via Nuitee
S
Shershanovich • solo_traveller • us
4
Disappointing due to the constant banging above my room.
Cons:

There was a constant banging all day and all night. I'm assuming it was the restaurant above. It was disruptive to my sleep and overall experience.

2026-06-28 • via Nuitee
K
Kelly • couple • us
10
Pros:

Best stay ever

2026-06-27 • via Nuitee