Cape Town Heritage Hotel & Spa

Hotels
7.5 (232 reviews)
Buitengracht Street 158 , Cape Town , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Good location
Beautiful building
Cons:
Poor cleanliness
Unprofessional staff
Noisy environment

Categories

Cleanliness
5.89
Not very clean; room had a leakage and cleaning was insufficient.
Service
8.36
Standard quality for this hotel tier; some complaints about professionalism.
Location
8.9
The location is good and central, but some issues with street-level privacy.
Room Quality
7.35
Room noise issues reported, especially with downstairs rooms; luxury in appearance but problem with air conditioning.
Amenities
7.38
Limited amenities mentioned; noise from the front desk compromised comfort.
Value for Money
7.84
Some disappointment relative to pricing due to service and cleanliness issues.
Food and Beverage
5.89
Shocking breakfast mentioned.
Overall Experience
8.36
Mixed experience with positives in decor and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 02:50

Property Description

Luxurious Accommodation
Indulge in a stay at Cape Town Heritage Hotel & Spa, located just 2.3 km from Robben Island Ferry. Relax in air-conditioned rooms with modern amenities and enjoy free parking and a delicious meal at the on-site restaurant.

Convenient Location
Situated less than 1 km from the city centre and 3.5 km from V&A Waterfront, our hotel offers easy access to Cape Town's popular attractions. Let our knowledgeable staff guide you to the best spots in the area.

Relaxing Spa and Garden
Unwind in our serene garden or pamper yourself with a rejuvenating spa treatment. Whether you're here for leisure or business at CTICC just 2 km away, Cape Town Heritage Hotel & Spa is the perfect choice for your stay.

Book now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for ZAR 600 per person per night when using an available extra bed.
    People 13 years old and over stay for ZAR 800 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 232 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 5.89
Overall Experience: 8.36
Y
Yi • solo_traveller • cn
1
I’m a SA tourist guide. I’m telling you this hotel is horrible, I booked booking, but the reception told me there’s no r
Pros:

I’m a SA tourist guide. I’m telling you this hotel is horrible, I booked booking, but the reception told me there’s no room available. She told me not to do anything, they will refund me. I kept communicating with the owner of the hotel, their attitude is so bad and no refund or any thing has been done. I tried to call the owner again, he told me he’s on holiday and asked me to email him this issue he promised to solve months ago. And no reply at all after I emailed them. Don’t book this place. As a guide, I will never recommend this place to any of my guests and I will warn everyone to avoid this place.

Cons:

I’m a SA tourist guide. I’m telling you this hotel is horrible, I booked booking, but the reception told me there’s no room available. She told me not to do anything, they will refund me. I kept communicating with the owner of the hotel, their attitude is so bad and no refund or any thing has been done. I tried to call the owner again, he told me he’s on holiday and asked me to email him this issue he promised to solve months ago. And no reply at all after I emailed them. Don’t book this place. As a guide, I will never recommend this place to any of my guests and I will warn everyone to avoid this place.

2026-05-13 • via Nuitee
A
ABAKER • extended_group • dj
9
Hôtel simple et confortable
Pros:

Le personnel surtout Nabz était accueillante et gentille.

2026-05-10 • via Nuitee
K
Koopman • solo_traveller • za
10
2026-04-23 • via Nuitee
S
Sonja • couple • za
1
Cons:

The noise. We couldn't sleep at all. It was so bad a waste of money.

2026-04-13 • via Nuitee
S
Sandra • extended_group • nl
1
Het hotel bleek volgeboekt te zijn, dus ik wi graag mijn geld terug
Pros:

De boeking die jullie hebben gemaakt, klopte niet, het hotel bleek volgeboekt te zijn, dus ik wi mijn geld terug

Cons:

De boeking klopte niet. Je kan met het hotel checken, heb er dus niet overnacht
het hotel was volgeboekt
De mensen v h hotel heel aardig

2026-04-07 • via Nuitee
M
Marthely • couple • cm
9
2026-04-06 • via Nuitee
S
Seehack • couple • de
1
Cons:

Die Zimmer waren storniert und wir hatten keine Information darüber. In der booking.com App waren die Zimmer bestätigt.

2026-04-06 • via Nuitee
G
Gcinaphi Nokuphila • couple • za
8
2026-03-30 • via Nuitee
B
Bianca • solo_traveller • za
7
An enjoyable and comfortable stay at an affordable price
Pros:

My room was beautiful and spacious (room no. 5). I loved the high ceilings and that heritage/antique vibe. The shower is huge. :) The lovely ladies on the staff (Nabs and Mumtas and another lady who's name I did not get) were very friendly and helpful. It is centrally located which cut down travel time to various areas of Cape Town. It was nice and quiet at night (my room was upstairs).

Cons:

There was no bar fridge in the room.

2026-03-25 • via Nuitee
M
Marcus • couple • se
9
2026-03-23 • via Nuitee
T
Tim • family_with_children • gb
3
central place, a litle rundown
Pros:

very near museums, coffee shops and greenwich marrket

Cons:

old place, a bit squint, no locks, no aircon. poor service. silly door lock at entry.

2026-03-22 • via Nuitee
M
Mehmet Erkin • couple • tr
10
Konum temizlik ve tarihi binada kalmak istiyorsan 👍
Pros:

Tarihi bir binaydi,calisanlar cok iyi,konum harika

Cons:

Yagmurda odaya su girdi

2026-03-17 • via Nuitee
D
Divan • solo_traveller • za
1
Cons:

This is not a 4* quality hotel.
From bad service, misleading info and rooms that are below standard.

2026-03-15 • via Nuitee
M
Michellod • couple • ch
5
2026-03-12 • via Nuitee
C
Claude • couple • za
7
Good
Pros:

Breakfast was good

2026-03-12 • via Nuitee
P
Phelisa • solo_traveller • za
4
Pros:

The hotel has heritage outlook, located in a good sport and accessible. beautiful old architecture.
The owners have over priced the hotel.

Cons:

It is one star, it is over priced by 40% above its peers, curtains are old, there's only one staff the whole night - its women. they get tied. So they sneak upstairs to catch a rest. Sometimes they don't hear the bell at the door - guests are compelled to bang the door and wake up other guest up at 01h00 in the morning. Had the same experience through. the rooms are beautiful BUT you get tormented by large mosquitos

2026-03-12 • via Nuitee
N
Nadia • solo_traveller • za
8
Pros:

Nice rooms and personnel services.

2026-03-06 • via Nuitee
O
Oona • couple • de
6
2026-03-06 • via Nuitee
K
Khanyo • couple • za
8
2026-03-01 • via Nuitee
D
Diajal • solo_traveller • za
3
Cons:

The bedding was wet

2026-02-28 • via Nuitee