Cape Town Heritage Hotel & Spa

Rien Nothing

Place was not properly clean, not all the facilities were working, reception was poor....didn't know we have booked and paid for 3 rooms...insisting on giving only one room initially...promised safe parking , could not deliver to the promise

1. The first room we were moved into smelled moldy, we couldn’t keep the window open because there’s no latch.
2. The aircon wasn’t working in that same room
3. They don’t serve breakfast, they have a kitchen but won’t let you use it. My stay was 13 days!
4. There were days we needed to leave and there was no one available to let us out. You can’t let yourself out unless there’s someone to hold the gate while you buzz at the reception desk
5. No fridges in the rooms - you can’t use the hotels fridge either. So you are forced to eat out at restaurants!
6. No water provided, no shower gel or hand cream
7. You have to ask to get your room refreshed even when you’ve hung the notice to refresh the room.
8. In the first room we moved into. The basin was leaking which explains the moldy smell
9. In the second room the air on worked but emitted a horrible smell so we couldn’t use it
10. The GM is no help at all, quite aggressive and never there so. On day 3 when the moldy smell wouldn’t go away we tried to cancel the rest of our stay so we could move to another place, I put through the request on Bookings.com, the hotel did not respond. I asked one of the ladies at reception if it’s possible, she put me in contact with the GM who was aggressive, defensive and not helpful. Basically said they won’t refund me even though I had only used 3 of the 13 days, the booking was a partial refund (the policy stated they would charge an extra day and refund the rest). We checked out yesterday and still no response from the hotel.
11. The rooms don’t have phones so you can’t call reception
12. Horrible smell of smoke on most days. Not sure but it seemed as though people were smoking in the building
13. The rooms are dusty- they have large curtains that seem like they haven’t been washed in a while.

I didn't like anything,
Place was overall a disappointment

Some of the surrounding

Booked in error. I thought it was the Cape Heritage Hotel :( After realizing mistake and reading the reviews, I couldn't risk staying and being robbed or mugged while I tried to get the staffs attention to get inside, or bedbugs and the thought of dirty linen is really awful. I have requested a refund but no response from the establishment. The phone numbers provided on booking.com and their website don't work so it's money wasted. Looks like this business does a roaring trade in passive income from people who book and pay to stay and never do. It also looks like they have figured out how to cheat the algorithm to get four stars. They are amazing places nearby for the same price. Don't book here.

The front gate has to be opened every time we enter or leave the property and staff wasn’t always available for that . Waited outside for 30 mins after buzzing the front door multiple times. The roof was leaking on our first night and the only solution was to put a mat on the floor to soak up the water .

There was no water i t shower. We have to walk with towels around us to another bathroom, which toilet overflow the floor. The lady in charge cleaned the water from the floor.
The stopper i t basin would nt open.
The toilet presser i t wall, was broken, but still working.

I’m a SA tourist guide. I’m telling you this hotel is horrible, I booked booking, but the reception told me there’s no room available. She told me not to do anything, they will refund me. I kept communicating with the owner of the hotel, their attitude is so bad and no refund or any thing has been done. I tried to call the owner again, he told me he’s on holiday and asked me to email him this issue he promised to solve months ago. And no reply at all after I emailed them. Don’t book this place. As a guide, I will never recommend this place to any of my guests and I will warn everyone to avoid this place.

The noise. We couldn't sleep at all. It was so bad a waste of money.

De boeking klopte niet. Je kan met het hotel checken, heb er dus niet overnacht
het hotel was volgeboekt
De mensen v h hotel heel aardig