Hotel Lestelle - self check-in

Hotels
6.3 (197 reviews)
3 Hirschenplatz , Luzern , ch

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Facilities

Non-smoking rooms
Restaurant
Lift / Elevator
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Adult only
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Easy check-in process
Cons:
Unclean rooms
Inconsistent amenities

Categories

Cleanliness
4.3
Several reviews reported issues with cleanliness, including hair in the bedding and general unclean conditions.
Service
8.8
Despite issues with check-in, there were reports of friendly staff, leading to a generally positive sentiment.
Location
9.3
The location was frequently praised for being central and convenient.
Room Quality
5.8
Many reviews mentioned uncomfortable beds and awkward room layouts.
Amenities
5.8
Mixed feedback on amenities; mentions of missing coffee machines and poor selection.
Value for Money
5.8
Several guests felt that the accommodations did not reflect good value given the dirty conditions and issues experienced.
Food and Beverage
3.8
Reviews commented on lack of breakfast options and missing in-room coffee, leading to dissatisfaction.
Overall Experience
6.8
Overall experience was mixed, with both positive aspects and significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Convenient Location
Hotel Lestelle - self check-in is ideally located in Luzern, just steps away from popular attractions such as KKL Culture and Convention Centre, Chapel Bridge, and Lion Monument. With easy access to Lucerne Station and the city centre, guests can explore the area effortlessly.

Modern Amenities
Each guest room at our 3-star hotel is equipped with a flat-screen TV, safety deposit box, and a private bathroom for your comfort. Enjoy a restful night's sleep with our quality bed linen and hairdryer provided in every unit.

Culinary Delights
Indulge in a culinary experience at our on-site restaurant offering a variety of Japanese and Korean cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request.

Experience comfort, convenience, and delicious dining at Hotel Lestelle - self check-in.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.3
Based on 197 reviews
Cleanliness: 4.3
Service: 8.8
Location: 9.3
Room Quality: 5.8
Amenities: 5.8
Value for Money: 5.8
Food and Beverage: 3.8
Overall Experience: 6.8
P
PRAPASRI • solo_traveller • th
10
Overall, it’s a great place in Lucerne especially if you like NY an old town area.
Pros:

I was comfortable staying in this room. Love that they cleaned the room every day. There were things that you need in the hotel; Kettle, coffee maker and fridge. The bathroom was big. The owner was very responsive and responsible with the issue.

Cons:

NA

2026-05-28 • via Nuitee
E
Eleonora • solo_traveller • it
5
2026-05-27 • via Nuitee
A
Adriana • solo_traveller • br
10
2026-05-21 • via Nuitee
J
Jady • solo_traveller • br
8
Pros:

Localização perfeita!

Cons:

Auto check-in com erros e problemas na máquina.

2026-05-18 • via Nuitee
A
Angelica • solo_traveller • us
8
It was a delightful adventure with nice views of neighboring buildings. Charming to the nth degree.
Pros:

Location in Old Town was charming experience. Views from my room were delightful. Hotel was very clean. There was a lift that helped navigate 4 of the 5 floors with guest rooms. This is a necessity for disabled guests. Furniture is pretty basic. The towel heater bar worked! The room had both a mini-fridge and coffee making facilities. Also a hot water kettle. Tbe bathroom was roomy enough.

Cons:

Though the elevator is a plus, you need to take stairs to the first floor and from the fifth to the eagles nest room on top. Clearly the layout and architecture of the building prevented extending the elevator shaft. In its advertising. The hotel should advise guests that people with limited mobility would have difficulty navigating.
Room furnishings are adequate but basic. I was longing for a surface higher than the little coffee' table, because I use a laptop. A small desk with chair or a higher table would have been more useful.

2026-05-18 • via Nuitee
N
Norup • solo_traveller • dk
8
Central og charmerende - god værdi for pengene
Pros:

Centralt beliggenhed og hyggeligt

2026-05-16 • via Nuitee
E
Esperança Comas Serra • couple • es
7
Molt ben ubicat, però petit.
Pros:

La ubicació i que és una zona tranquil·la.

Cons:

L'habitació era molt petita.

2026-05-14 • via Nuitee
B
Barrett • solo_traveller • gb
5
Pros:

Self check in went well, the lift was a handy bonus as I was on 5th floor, room was very small but everything I needed was there.

Cons:

Although the wooden beams looked great and did a cracking job of holding up the roof, I had to crawl under one to make a coffee, but at least there was a coffee machine!

2026-05-12 • via Nuitee
S
Sibylle • solo_traveller • ch
9
Pros:

Selbst-Check-In und Selbst-Check-Out problemlos; täglich Zimmerreinigung und frische Handtücher; Kaffeemaschine mit Kapseln (hätten auch mehr sein dürfen); sehr zentral gelegen. Es hat mir sehr gut gefallen.

2026-05-04 • via Nuitee
U
Urs • couple • ch
8
2026-05-03 • via Nuitee
B
Berat • solo_traveller • ch
1
Cons:

I had a confirmed reservation with 24/7 self check-in, but my experience was extremely disappointing.

Upon arrival late at night, the self check-in system did not work. After several attempts, I contacted the hotel by phone and was eventually given access to a room. However, just as I reached the entrance, I received another call informing me that the hotel was actually fully booked and that I needed to leave.

This happened around midnight, leaving me with very limited options. No alternative accommodation was offered by the hotel, and I was left in a difficult situation with low phone battery. In the end, I had no choice but to sleep in my car.

This is unacceptable for a confirmed booking, especially when 24/7 check-in is advertised. Reliability in such situations is essential, and unfortunately, this was not the case here.

2026-05-01 • via Nuitee
M
Meryem • couple • ma
7
Parfait pour passer 1 nuit ou 2 mais pas plus, chambre petite et fenêtres donnant sur des murs
Pros:

Emplacement au centre

2026-04-30 • via Nuitee
A
Alessia • solo_traveller • it
5
Cons:

Le foto fanno sembrare le camere di una grandezza decente, in realtà la mia camera era un buco con le travi a soli 20 centimetri dalla faccia, non c'era spazio per muoversi né per mettere la valigia. Nella struttura ci sono due camere per piano, e al posto dell'ascenzore c'é un lentissimo montacarichi. Pulizia nella norma, pavimenti non pulitissimi.
Non c'é nessuno a cui chiedere info per parcheggi convenzionati/parcheggi piú comodi.

É sicuramente una soluzione accettabile per chi in pochi giorni vuole girare la città, infatti si trova nella città vecchia, molto vicino al ponte storico in legno, ma di fatto poco vivibile e molto scomodo per chi invece gira per lavoro.

2026-04-29 • via Nuitee
W
Wasja • solo_traveller • ch
10
2026-04-26 • via Nuitee
S
Sean • solo_traveller • us
8
It would be great if you guys would tweak a couple things like the shower in the bed I’m making sure the floor is clean
Pros:

The location is great the room is cute

Cons:

The floors were dirty the bed is like sleeping on the floor the shower was handheld only and it would not stay in a locked position

2026-04-25 • via Nuitee
C
Chanin Setapura • solo_traveller • th
9
Pros:

Good location and clean

Cons:

No Internet

2026-04-24 • via Nuitee
F
Finn • couple • ch
2
Lage top, Wohnung flop. Benutztes Kondom und SNUS am Boden??? Sowas geht echt gar nicht!!
Pros:

Die Lage ist super. Das Einchecken hat einwandfrei funktioniert.

Cons:

Die Unterkunft war SEHR dreckig. Es lag ein benutztes Kondom unter dem Bett und ein Snus lag auch am Boden. Der Boden wurde mit Sicherheit nicht geputzt. Die Sauberkeit war bodenlos schlecht. Die Wohnung selbst ist auch nicht mehr im besten Zustand, der Verputz war vielerorts kaputt und der Tisch hatte eklige Flecken. Ich würde die Unterkunft definitiv NICHT weiterempfehlen!

2026-04-20 • via Nuitee
A
Arlette • couple • de
7
2026-04-12 • via Nuitee
J
Johannes • solo_traveller • de
5
2026-04-11 • via Nuitee
R
Ranveer • couple • in
9
2026-04-09 • via Nuitee