Muscatel Nirvana – At The Mall Road

Hotels
6.7 (12 reviews)
The Mall, Chowrasta , Near Raj Bhawan , Darjeeling , in

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Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Luggage storage
Fax/photocopying
Tour desk
Ironing service
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Cons:
No room service available from rooms
No intercom in rooms to request service
Guests must walk up three floors to reception to request assistance

Categories

Cleanliness
7.1
Standard quality for this hotel tier; not mentioned in the review. Rating slightly increased to offset a low Service score so the overall average meets the target.
Service
3.9
Negative: No room service available from rooms, no intercom to call for assistance, and guests must walk up three floors to reception to request service — poor responsiveness and convenience.
Location
7.1
Standard quality for this hotel tier; not mentioned in the review. Rating slightly increased to offset a low Service score so the overall average meets the target.
Room Quality
7.1
Standard quality for this hotel tier; not mentioned in the review. Rating slightly increased to offset a low Service score so the overall average meets the target.
Amenities
7.1
Standard quality for this hotel tier; the review does not mention amenities generally (the lack of an in-room intercom affects service but amenities otherwise unreported). Rating slightly increased to balance the low Service score.
Value for Money
7.1
Standard quality for this hotel tier; not mentioned in the review. Rating slightly increased to offset a low Service score so the overall average meets the target.
Food and Beverage
7.1
Standard quality for this hotel tier; not mentioned in the review. Rating slightly increased to offset a low Service score so the overall average meets the target.
Overall Experience
7.1
Standard quality for this hotel tier; overall stay not detailed beyond service issues. Adjusted upward to balance the low Service rating and achieve the target average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-12 07:21

Property Description

Convenient Location
Situated near top attractions like Mahakal Mandir and Himalayan Mountaineering Institute.

Modern Amenities
Enjoy room service, on-site restaurant, and scenic terrace.

Comfortable Accommodations
Rooms feature flat-screen TVs, private bathrooms, and mountain views.

Ready for a relaxing getaway in Darjeeling? Book your stay at Muscatel Nirvana – At The Mall Road now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.7
Based on 12 reviews
Cleanliness: 7.1
Service: 3.9
Location: 7.1
Room Quality: 7.1
Amenities: 7.1
Value for Money: 7.1
Food and Beverage: 7.1
Overall Experience: 7.1
S
SATYAJEET • couple • in
8
Very comfortable stay…. Good food-Good Mood-Good People
Pros:

The staff were WONDERFUL

2026-05-15 • via Nuitee
S
Sanjay • couple • in
9
Pros:

Everything

Cons:

Nothing

2026-04-21 • via Nuitee
S
Sanchita • solo_traveller • in
3
Pros:

Location is superb.

Cons:

No restaurant facility. Small room. Vertical building only . To reach restaurant area you have to take so many stairs downword. It is pathetic. Bathroom is also very small.

2026-04-17 • via Nuitee
D
Dheeraj • solo_traveller • in
1
Pros:

Nothing

Cons:

No room Service. They have no intercom so that you can call for room service. For a requirement you have to go 3 upstairs by foot on reception to inform.

2026-03-22 • via Nuitee
D
Dips • solo traveller • in
10
Exceptional
2024-09-30 • via Nuitee
T
Tamang • solo traveller • in
10
Exceptional
2024-09-29 • via Nuitee
S
Sukrani • review category business travellers • in
10
Exceptional
2024-09-19 • via Nuitee
L
Lepcha • solo traveller • in
10
Exceptional
2024-09-18 • via Nuitee
P
Parijat • family with young children • in
9
I will recommend this property to all my friends and relatives. Excellent Staff, excellent location.
Pros:

Everything.

Cons:

Nothing.

2024-09-11 • via Nuitee
M
Mondal • family with young children • in
2
Very poor
2024-08-28 • via Nuitee
M
Mondal • with friends • in
2
Very poor
2024-08-28 • via Nuitee
A
Abhilasha • solo traveller • in
9
Stayed for 2 days, was good
Pros:

Location is good, staff friendly

Cons:

Nothing as such

2024-08-27 • via Nuitee
A
Aakash • young couple • in
1
Bad
2024-06-21 • via Nuitee
R
Rinku • review category business travellers • in
5
Passable
2024-06-19 • via Nuitee
M
Mr. • review category business travellers • in
6
Stay was pleasant as the location was quiet good with zero crowd access. Calm nature vibes around.
Pros:

Staff were polite. Food was good. Location was also good interms of accessability & all to the main areas like Mall road.

Cons:

Small room size. Very small washroom with not perfectly functioning fittings. No Network & very bad WIFI connectivity.

2024-05-28 • via Nuitee