The Westin Saraya Aqaba Resort & Spa

Hotels
•
Westin
9.2 (714 reviews)
Al-Hashemi Street , Aqaba , jo

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Excellent facilities
Cons:
Pool service
Cold water temperature

Categories

Cleanliness
8.44
Some missing tiles in the pools and a deep clean needed for showers.
Service
9.91
The staff is incredibly nice and attentive, providing excellent service.
Location
9.45
The location of the hotel is perfect, adding to the overall experience.
Room Quality
9.9
Rooms are spacious, clean, luxurious, and stylish with comfortable beds.
Amenities
8.93
Facilities are excellent, though some areas need maintenance.
Value for Money
8.39
Prices are high for the service in general, but overall value is decent.
Food and Beverage
8.94
Breakfast and dinner options are delicious, but variety at breakfast could improve.
Overall Experience
9.61
An unforgettable experience with many positive elements overshadowing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 06:12

Property Description

Luxurious Accommodation: Experience premium comfort with air-conditioned rooms featuring modern amenities like flat-screen TV, minibar, and safety deposit box.

Recreational Facilities: Unwind at the outdoor swimming pool, hot tub, sauna, and private beach area, or stay active at the fitness centre and children's playground.

Convenient Services: Enjoy delectable dining at the restaurant, kids' club, currency exchange, and 24/7 room service for a hassle-free stay.

Book The Westin Saraya Aqaba Resort & Spa now to indulge in a delightful blend of luxury and relaxation!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for JOD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 714 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 9.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 9.61
יזיד • solo_traveller • il
10
2026-07-25 • via Nuitee
עטיה • solo_traveller • il
10
2026-07-25 • via Nuitee
A
Adam • family_with_children • se
10
Pros:

Unforgettable stay from start to finish!
Absolute perfection. The staff went above and beyond to make us feel welcome from the moment we arrived. Our room was immaculate, luxurious, and had incredible views. The breakfast spread was phenomenal with fresh, high-quality options every morning. A true 5-star experience in every sense.we can’t wait to come back!

Cons:

More cold water bottles should be provided around the swimming area. Ice cream would also be a great idea during this hot weather.

2026-07-25 • via Nuitee
N
Nader Ballout • solo_traveller • il
8
Pros:

Everything was wonderful and all were helpful, Mr. Muhammad the reception manager was a wonderful guy he was always around to check if we needed anything.
Chef Saher you can't imagine how he is helpful and always asks us if you want something special to do it for us .
Mr Assem the restaurant manager always you can see him in the dining room asking all the guests if they need anything even he came to us early to say goodbye after we did check out
The hotel was lucky because he had these people
I don't want to forget the waiters and the waitress in the dining room all were helpful like alpha and Karim Zaid

Cons:

I had a problem with the house keepers that didn't clean my room till 15:00 Mr Ahmad the housekeeping manager a failure person he can to my room and instead to solve the problem and bring one of the house keepers to clean the room he asked me what you want this person in my opinion shouldn't be with Wisten hotel .
But Mr Muhammad the reception manager can direct and solve the problem and upgrade our room
I want to take the opportunity to thank him again and again

2026-07-24 • via Nuitee
E
Eissa • family_with_children • il
10
Pros:

The hotel was clean, spacious, and very comfortable. The reception staff were extremely friendly and welcoming, especially Mr. Nawras, who provided excellent service and helped us with every request. We really enjoyed our stay.

Cons:

The tiles inside the swimming pool need maintenance, as some of them are coming loose and lifting up.

2026-07-23 • via Nuitee
فيصل • couple • sa
3
النُزل مقابل المال في هذا الفندق مبالغ فيه
Pros:

النظافه والهدوء

Cons:

موظف الاستقبال وتعامله السيئ لأنني حظرت إلى الفندق وكان لدي حجزين بنفس الوقت لغرفتين مطله على المسبح بالخطأ فطلب منا الموظف الغاء احد الحجوزات لكي يعطينا إطلاله على المسبح الموجوده في حجزنا وخلاصة عمله انه الغاء حجزي واستفاد الفندق من قيمتها وارجعو لي البوكينج 48 دينار اردني والقيمة الاجماليه للغرفتين 3192 ريال سعودي. ووقت دخولنا كان بعد الحضور للفندق ب3 ساعات ولم يقدمو لنا كأس ماء بارد. حيث ان الأصنصير بعيد جدا عن الغرفه. وهي بالدور الثاني رقم 215. وأعطانا إطلاله مقابله للشمس وبعيده عن المسبح ويمكن أنها مقصوده. والخدمة بعد ثالث اتصال يأتون لك. والأكل ممنوع دخولها للفندق. والمطاعم مغلقه بعد الساعه 12 ليلاً. ولا يوجد خدمة التكاسي بعد الساعه ال12 ليلا وهو بعيد عن البلد

2026-07-21 • via Nuitee
L
Layla Haj Yehia • solo_traveller • il
10
2026-07-20 • via Nuitee
M
Mais • family_with_children • il
9
2026-07-19 • via Nuitee
A
Alam • family_with_children • il
9
2026-07-17 • via Nuitee
S
SAED • extended_group • il
10
2026-07-16 • via Nuitee
M
mohammad • solo_traveller • il
10
Pros:

Everything was perfect! The hotel was top-notch and the service was amazing. At the front desk, Mohamed Hassouna was an outstanding and professional young man. Highly recommended

2026-07-14 • via Nuitee
A
Adam • family_with_children • il
10
اشكركم على الاستقبال والضيافه واشكر اخي العزيز احمد عجارمه من فريق الاستقبال على المساعده والخدمه الجميله
Pros:

كان الفندق بجنن والاستقبال كان روعه الصراحه

2026-07-14 • via Nuitee
S
sami mohsen • solo_traveller • il
8
Pros:

الطاقم هو أفضل ما في هذا الفندق، بلا منافس. من لحظة الاستقبال وحتى نهاية الإقامة، الابتسامة حاضرة والتعامل راقٍ وصادق — ليست مجاملة مهنية مصطنعة، بل أناس طيّبون فعلًا، وهذا ما يبقى في الذاكرة.
الغرفة ممتازة، ويظهر بوضوح أن الفندق مُجهّز باستثمار حقيقي واهتمام بالتفاصيل: مستوى تشطيب عالٍ ونظافة لا غبار عليها.
لو كان التقييم على الطاقم والغرفة وحدهما، لكانت العلامة كاملة.

Cons:

الفندق جيد، ولهذا بالذات فإن هذه النقاط مزعجة — لأنها كلها قابلة للإصلاح:
1. لا توجد شطّافة في الحمّام. هذه ليست تفصيلًا ثانويًا ولا رفاهية، بل حاجة أساسية لمعظم النزلاء، وغيابها في فندق بهذا المستوى أمر غير مفهوم. هذه أهم نقطة يجب معالجتها فورًا.
2. المسبح صغير جدًا ولا يناسب العائلات إطلاقًا. مع الأطفال لا يفي بالغرض.
3. شاطئ الفندق: المياه ضحلة ومعكّرة. نزلنا إليه مرة واحدة فقط ولم نعد إليه طوال الإقامة — وهذا يلخّص التجربة.
4. الطعام دون المستوى: الأصناف قليلة ولا تليق ببقية ما يقدّمه الفندق.
بصراحة: المكان والطاقم يستحقّان تقييمًا أعلى، لكن هذه النقاط — وخاصة الشطّافة والمسبح — هي ما يمنع ذلك.

2026-07-14 • via Nuitee
S
Saleh • couple • sa
10
2026-07-12 • via Nuitee
P
Panker • solo_traveller • il
10
Pros:

Супер гостиница, очень хороший номер, отличный персонал , хорошее местоположение, недалеко от центра , рекомендую 🥰🥰

2026-07-11 • via Nuitee
F
Firas • family_with_children • il
8
2026-07-11 • via Nuitee
Y
Younes • family_with_children • il
10
2026-07-11 • via Nuitee
Y
Younes • family_with_children • il
10
2026-07-11 • via Nuitee
S
salih • solo_traveller • il
8
2026-07-10 • via Nuitee
M
MUSTAFA • solo_traveller • il
9
2026-07-09 • via Nuitee