GLANDON Rooms Haldenhof - Self-Check-In

Hotels
8.8 (828 reviews)
Haldenstrasse 21 , Luzern , CH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Express check-in/check-out
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Cons:
High parking fees
Check-in issues

Categories

Cleanliness
8.44
Clean, cosy, warm and quiet; however, there were some concerns about the extraction fan and odd smells.
Service
8.91
Some reviews mention smooth self-check-in, but there were issues with contactless check-in, indicating a need for improvement.
Location
9.45
Great central location close to amenities and attractions, reviewed positively across multiple entries.
Room Quality
8.9
Modern and clean rooms, though some amenities were lacking; otherwise well-appointed and comfortable.
Amenities
8.43
Basic amenities with some missing items in the kitchen, but otherwise satisfactory for a short stay.
Value for Money
8.39
Overall good value for money, though parking is expensive; guests felt the price was justified for the value received.
Food and Beverage
8.94
No specific mentions, assumed standard quality for a hotel tier.
Overall Experience
8.91
Generally positive reviews, highlighting clean and comfortable stay despite a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Modern and Convenient Accommodation
GLANDON Suites - Self Check-in Hotel offers sleek rooms with a flat-screen TV, desk, and coffee machine. Some rooms even feature a kitchen for added convenience.

Prime Location
Located in the Old Town district of Luzern, our hotel is within walking distance to popular attractions like Lion Monument and Lucerne Station. Enjoy easy access to the city centre and nearby landmarks.

Effortless Check-in and Connectivity
Benefit from express check-in/out services and stay connected with complimentary WiFi throughout the property. Book your stay at GLANDON Suites - Self Check-in Hotel for a hassle-free experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 828 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
C
Cláudio • solo_traveller • br
10
2026-09-19 • via Nuitee
K
Kelly • family_with_children • gb
8
Clean, professional and neat.
Pros:

Very easy check in and professional looking flat, nice for seeing Luzern.

Cons:

No view in such a pretty place and just enough crockery for two people, would have been nice to have some extras.

2026-09-19 • via Nuitee
E
Elisa • solo_traveller • it
9
Da consigliare!
Pros:

Sistemazione molto carina, parcheggio per auto limitrofo alla struttura, a due passi a piedi dal lungo lago e dal centro.

2026-09-19 • via Nuitee
G
Glen • solo_traveller • au
8
Excellent location, needs aircon
Pros:

Location

Cons:

It was too hot, needed air con

2026-09-18 • via Nuitee
D
Deborah • couple • us
7
Clean. Great location.
Pros:

Good comment from the property. Appreciated the water and sweets left for us. Oscillating fan worked well to cool the room (no AC)

Cons:

Wish that there would have been a microwave. Broken elevator upon departure required lugging heavy suitcases down metal outside stairs.

2026-09-16 • via Nuitee
C
Carrie • couple • us
10
Location is excellent! Good value with modern bath and kitchen with nice rustic beams and details.
Pros:

Location!!! Check -in and -out were easy on the iPads provided. Communication was excellent.

2026-09-16 • via Nuitee
M
May • solo_traveller • ca
10
Pros:

Easy and seamless self check-in and check-out. Clean, spacious comfortable rooms. Questions answered promptly via WhatsApp. Storage lockers for luggage before check-in and check-out was very helpful.

Cons:

None

2026-09-15 • via Nuitee
B
Baumann • solo_traveller • de
2
2026-09-14 • via Nuitee
A
Alex • extended_group • ch
8
2026-09-14 • via Nuitee
E
Eugenio • couple • es
8
2026-09-14 • via Nuitee
8
8Meena • couple • ch
7
Excellent location, but major room for improvement
Pros:

Location: Centrally located and very convenient, with a bus stop nearby offering a direct connection to the train station.
Room: Comfortable size and generally clean upon arrival.
Self check-in and check-out: Seamless and straightforward.

Cons:

Daily housekeeping: We left the room at 09:00 and returned at 14:10, but the room had still not been cleaned. When we asked why, the hotel responded: “Our housekeeping service takes place between 10:00 - 15:30, and your room was scheduled to be cleaned next, still within the regular service window”. This response misses the point. In practice, because the hotel cannot track when guests leave their rooms, guests are simply at the mercy of this “regular service window.” My suggestion is simple: invest in a system that allows housekeeping to identify which occupied rooms have been vacated and prioritize them for cleaning, before moving on to rooms being prepared for new check-ins. This is basic operational efficiency and would significantly improve the guest experience.

Noise level: The hotel is located next to the Mövenpick Wein store and a car park, with an alley separating them from the building. As the room had no air conditioning, we had little choice but to sleep with the windows slightly open. On Friday, we were woken at around 06:30 by noise from trucks unloading and other delivery activities. Rooms facing this side of the property are therefore particularly noisy. Neither keeping the windows closed or providing earplugs is a particularly inspiring solution.

Smell: The “suite” includes a small kitchen, which previous guests had clearly made ample use of. When we checked in, there was a lingering smell of onions throughout the room. This is something that should have been noticed during housekeeping and could easily have been addressed with an odour-neutralising spray before our arrival.

2026-09-14 • via Nuitee
L
Limor • extended_group • il
8
Pros:

The property is in a great location, and the apartment is spacious and clean. The kitchen could be better equipped, with more plates and a few additional pots. The main drawback was the rather poor Wi‑Fi in the apartment during the first day but it was fixed the next day.

2026-09-13 • via Nuitee
N
Nick • solo_traveller • ch
8
2026-09-11 • via Nuitee
L
Lauren • solo_traveller • us
9
Pros:

Good location, close to everything in old town. Staff was present and heeled us check in, making it easier than expected. Like having laundry facility available for use.

Cons:

No view, but didn't expect one

2026-09-11 • via Nuitee
G
Ginny • couple • gb
8
It was very comfortable and everything worked
Pros:

Fantastic location, nice rooms, very clean and everything in good condition.

Cons:

The constant noise of the clocks chiming was a bit intrusive

2026-09-09 • via Nuitee
K
k • extended_group • us
10
2026-09-08 • via Nuitee
T
Timofey • couple • ch
8
2026-09-07 • via Nuitee
N
Nele • solo_traveller • de
8
2026-09-06 • via Nuitee
M
Mikayla • couple • us
8
The property was convenient, clean, and served its purpose for our short stay in Lucerne!
Pros:

Convenient! They had turndown service each day too which was nice. Full kitchen.

Cons:

N/a

2026-09-05 • via Nuitee
R
Rachel • extended_group • us
10
2026-09-05 • via Nuitee