Hotel Prince Palace (The Green)

Hotels
5116, 17 -18, Main Bazaar, Thanedar Street, Pahar Ganj (Near R. K. Ashram Marg Metro Station) , New Delhi , in

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Children allowed

Facilities

Room service
Terrace
Family rooms
Lift / Elevator
Facilities for disabled guests
Car hire
Shared lounge/TV area
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location cited as convenient by some guests
At least one reviewer described staff as very helpful, kind and efficient
Cons:
Rooms reported dirty with trash and bottles left on beds/tables
Multiple reports of staff refusing to honor online bookings and asking for extra charges
Rude staff behaviour and poor reception handling (waiting, surcharges)
Security/booking mix-ups (locker/bed assigned incorrectly; stranger in bed reported)
Some reviewers explicitly advised to avoid booking

Categories

Cleanliness
1
Multiple reports of dirty rooms (alcohol bottle, wrappers, cigarette pouches on beds/tables) — clear negative cleanliness issues.
Service
1
Mixed but leaning negative: several complaints about rude staff, refusal to honor online bookings and extra-night surcharges, but one review explicitly called staff 'very helpful' ('Très serviables').
Location
1
Mixed mentions: some reviewers called the location convenient and check-in timing good; one reviewer called location bad. Overall slightly positive for accessibility.
Room Quality
1
Rooms described as old and 'horrible' in one report and generally problematic (dirty, poor condition) in others.
Amenities
1
Standard quality for this hotel tier (no specific mentions of amenities in the reviews).
Value for Money
1
Multiple complaints about being asked for extra money, charged more than confirmed online rates and unexpected surcharges — poor value perception.
Food and Beverage
1
Standard quality for this hotel tier (no mentions of food or beverage in the reviews).
Overall Experience
1
Mixed overall: several strong negative experiences (rude staff, overcharging, dirty rooms, security lapses) but occasional positive notes about helpful staff and convenient location lead to a mixed-to-slightly-positive aggregated impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 12:07

Property Description

Prime Location in New Delhi

Luxurious Amenities

Convenient Services

Experience garden views and exceptional service at Hotel Prince Palace (The Green). Book now for an unforgettable stay!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for Rs. 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Manmandir mahato • solo_traveller • in
6
2026-06-12 • via Nuitee
C
Chaitanya • couple • in
1
2026-06-11 • via Nuitee
A
Abishek • couple • in
1
Cons:

The attitude of the staff he did not support anything at night time so we suffered a lot and we stayed at another hotel
The behaviour of the owner or staff its really bad

2026-06-06 • via Nuitee
A
Ashish kumar • solo_traveller • in
6
2026-06-04 • via Nuitee
S
Sahil • solo_traveller • in
1
Pros:

Jhuta hai

Cons:

Jhuta hai

2026-06-01 • via Nuitee
K
Krishna • extended_group • in
1
2026-05-30 • via Nuitee
K
Kumar • solo_traveller • in
10
2026-05-28 • via Nuitee
M
Mansi • solo_traveller • in
1
Pros:

My booking was not made on that day and I want to take another hotel .this is very bad.

Cons:

There is not make booking by booking .com

2026-05-27 • via Nuitee
P
Prween • solo_traveller • in
2
2026-05-26 • via Nuitee
R
Ramratan • couple • in
1
Pros:

Worst experience they deniy to give gave to us. Say all rooms are full.

Cons:

Worst experience

2026-05-26 • via Nuitee
N
Nath • couple • in
1
Cons:

We booked the room at around 9:30 Pm we reached the hotel at midnight 1:10 AM first of all this to Difficult to find the hotel location we are searching the hotel 30 minutes. When we reach the Hotel the hotel main door was closed and after minute one person came and he is asking in very ride way *What You Want* , this is the behaviour of the staff and we booked the hotel at Rs. 300/- But the person asked Rs.1200/- when we asked him why your asking more money he telling that room is not available. If the room was not available then why this showing in the booking.com website and he should inform us prior about the unavailability of room .
This is very bad experience for us will not recommend to any and I am requesting to Booking.com authority to take action.

2026-05-24 • via Nuitee
K
Kumar • solo_traveller • in
10
Pros:

Ko

2026-05-22 • via Nuitee
A
Aziz • solo_traveller • in
1
Cons:

They completely denied the booking making an excuse they only allow outer states id in their hotel. I've never heard that rule before in my 15 years of travelling. The price was very cheap and they had lots of customers, hence they did not want to give a room to a person who booked online at a cheap discount price. Wasted my money and time to go there. Ridiculous!

2026-05-18 • via Nuitee
M
M Ansari • solo_traveller • in
8
Pros:

The staff's behaviour is good.

Cons:

The bathroom and toilet are not in good condition.

2026-05-18 • via Nuitee
S
Silvio • solo_traveller • br
1
2026-05-14 • via Nuitee
D
Devendra • solo_traveller • in
1
2026-05-14 • via Nuitee
K
Kumar • solo_traveller • in
7
2026-05-14 • via Nuitee
C
Chetan • solo_traveller • in
10
2026-05-13 • via Nuitee
T
TYAGI • couple • in
1
2026-05-10 • via Nuitee
S
Subhashish • solo_traveller • in
6
2026-05-06 • via Nuitee