Hotel & Restaurante Arca de Noé

Hotels
8.3 (174 reviews)
Santa Cruz la Laguna, Laguna Atitlan , Santa Cruz la Laguna , gt

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Children allowed

Facilities

Guest education on local ecosystems and culture
Restaurant
Safety deposit box
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.63
Some complaints about cleanliness, including spiders and a dirty shower area.
Service
9.1
Several reviews noted friendly and helpful staff.
Location
9.14
Many reviews praised the location for its beautiful views and proximity to the lake.
Room Quality
8.09
Reviews indicated a good quality room overall, though there were minor complaints.
Amenities
8.12
Basic amenities provided, but some guests found the service around food and drink lacking.
Value for Money
7.58
Some guests thought the price was high for the quality of the facilities.
Food and Beverage
8.13
Food was frequently mentioned as tasty, though there were issues with coffee service.
Overall Experience
8.6
Overall a positive experience with beautiful views and nice rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:31

Property Description

Stunning Lake Views
24-Hour Front Desk
Convenient Airport Shuttle

Escape to Hotel & Restaurante Arca de Noé for a tranquil retreat with breathtaking lake views, impeccable service, and easy access to airport transportation. Book your stay now to experience the beauty of Santa Cruz La Laguna.

Important information:

A deposit via PayPal is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking. Payment must be made within 24 hours.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 174 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 8.6
L
Lopez • extended_group • gt
3
Pros:

La vista hacia el lago

Cons:

El personal, la comida y la habitación tenía fallos

2026-05-25 • via Nuitee
M
Marcus • couple • de
7
Beautiful but needs some changes to add comfort
Pros:

View, Bed, Garden, Bathroom

Cons:

Loud barking Dogs all night long in the Hotel / around our Appartment. Easy to avoid by adding a small dog Proof door and add some small fences. It’s been very very annoying. Lead to very bad sleep. Restaurant options not that great.

2026-05-25 • via Nuitee
T
Tania • solo_traveller • co
10
Pros:

Gran ubicación

Cons:

Todo estuvo perfecto.

2026-05-19 • via Nuitee
A
AlejaSierra • solo_traveller • co
9
Pros:

La vista desde la habitación es espectacular

2026-05-17 • via Nuitee
F
Fernanda • solo_traveller • cl
4
Sin agua caliente, buena vista
Pros:

Muy bien ubicado, lindas vistas y cerca del embarcadero

Cons:

- No hubo agua caliente ninguno de los días, les avise y me comentaron que lo gestionarian, pero no lo hicieron
- 12 horas sin agua (de la noche a la mñn siguiente)
- la ducha antigua, lanzaba agua en todas direcciones y fría
- cobran 5% de comisión por pagar con crédito (podrían avisarlo)
No lo recomiendo, se consigue algo mejor por ese precio

2026-05-16 • via Nuitee
M
Molly • solo_traveller • gb
5
Terrible customer service. Great location and views
Pros:

Great location next to the ferry and Iguana Perdida hostel / walking trail to free cerveza and Jaibilaito.
Beautiful views over the lake with lots of places to sit.
The gardens were immaculate and really pretty - the gardener does a great job.
Our room was clean
It was convenient to have a kiosk inside the property (but separate) to book shuttles.

Cons:

-Poor customer service. We felt so unwelcome at the property due to the staff that we checked out early.
On arrival we had big backpacks on. 3-4 members of staff were in the check in area laughing and joking with each other. They saw us standing but ignored us until we asked if we could check in.
The lady checking us in was really very miserable - she barely looked at us, didnt smile and barely spoke to us.
-Poor restaurant service. A 10% table service charge is added for pretty non-existant table service. Each time we had to hunt down a member of staff (usually not visible) to ask for drinks or food.
In the morning breakfast took 45mins to arrive despite us being the only guests. The waitress was again unfriendly.
There were, literally, hundreds of flies in the kitchen area.
- Poor quality sleep. Ambient noise from tuk tuks and dogs barking. There was an animal running around in our roof all night. The pillows are old and lumpy.
- Basic communal facilities. The communal shower is freezing cold. It wasnt draining and was full of someone elses run off so we didnt use it. There was nowhere to hang your clothes apart from inside the shower and it was next to the toilets also used by restaurant guests which I imagine might be awkward if you shower at the wrong time.

2026-05-15 • via Nuitee
D
Diego • couple • co
9
Calidad precio ok
Pros:

La ubicación buena , al frente del lago , vista increíble , al lado del muelle , cerca a free cerveza

Cons:

Perros ladraban mucho en la noche

2026-05-15 • via Nuitee
S
Santiago • couple • co
6
2026-05-03 • via Nuitee
B
Bustamante • couple • gt
4
Buenas vistas, mal descanso
Pros:

Excelente ubicacion, vistas hermosas, personal muy amable y cordial

Cons:

La cama era demasiado incomoda, la ducha no tenia agua caliente y se empozaba el agua.

2026-04-15 • via Nuitee
J
Joseph • family_with_children • pa
10
Buena experiencia
Pros:

El desayuno, la ubicación, el paisaje.

Cons:

Que el restaurante cierre temprano.

2026-04-06 • via Nuitee
E
Erica • couple • ca
9
Pros:

Superbe vue sur le lac! Endroit paisible on a adoré nous n’aurions pas pu choisir mieux ☺️

Cons:

Rien de particulier mais il est vrai que le personnel à la réception et au restaurant ne sont pas très souriants. Mais bon, ça n’a pas dutout affecté notre séjour

2026-04-03 • via Nuitee
A
Alfred • couple • dk
8
2026-03-25 • via Nuitee
S
Sujeidi • family_with_children • us
10
Pros:

La ubicación es perfecta y la vista al lago es hermosa

Cons:

El baño estaba muy descuidado, nada que no se pueda arreglar..

2026-03-25 • via Nuitee
Y
yanchis • couple • us
10
Would stay again
Pros:

The property was beautiful and very comfortable.

2026-03-21 • via Nuitee
D
Dilver • solo_traveller • us
10
2026-03-16 • via Nuitee
G
Greta • couple • de
10
2026-03-16 • via Nuitee
L
Louise • couple • gb
8
2026-03-16 • via Nuitee
J
Jennie • family_with_children • gb
8
Pros:

Quiet and relaxing. Beautiful garden.

2026-03-14 • via Nuitee
A
Anouchka • couple • ch
8
2026-03-11 • via Nuitee
M
mar • extended_group • es
7
Buena localización vistas bonitas hotel viejito
Pros:

La localización y el jardín frente al lago

Cons:

Faltaba mantenimiento un poco viejas las instalaciones
El restaurante podría mejorar

2026-03-07 • via Nuitee