The Grantage Hotel & Sky Lounge

Hotels
7.8 (82 reviews)
Jl. Boulevard Utara Lot II No. 9, Kavling Commercial BSD , Serpong , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Poor cleanliness
Unsatisfactory food quality
Ineffective service

Categories

Cleanliness
5.08
Severe cleanliness issues mentioned, including roaches and unsanitary bedding.
Service
9.55
Staff did not resolve TV issues; otherwise, standard service expected for hotel.
Location
10
Ideal location mentioned positively in one review.
Room Quality
8.04
Room was described as dusty and poorly maintained.
Amenities
8.57
Limited amenities; TV was not functional.
Value for Money
7.03
Value questioned due to significant complaints.
Food and Beverage
7.08
Breakfast quality criticized, included cold food.
Overall Experience
7.07
General dissatisfaction noted through multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:12

Property Description

Luxurious Accommodation
The Grantage Hotel & Sky Lounge offers air-conditioned rooms with free WiFi, private bathrooms, and room service. Each room is equipped with modern amenities for a comfortable stay.

Convenient Location
Located just 3.2 km from Indonesia Convention Exhibition, this 3-star hotel is also close to Pondok Indah Mall, Plaza Senayan, and Central Park Mall. Perfect for both business and leisure travelers looking to explore the city.

Stylish Dining and Lounge
Indulge in delicious meals at the hotel's restaurant or unwind at the Sky Lounge with a refreshing drink while enjoying panoramic views. The perfect way to relax after a day of sightseeing.

Experience luxury and convenience at The Grantage Hotel & Sky Lounge. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 82 reviews
Cleanliness: 5.08
Service: 9.55
Location: 10
Room Quality: 8.04
Amenities: 8.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.07
N
Nita • couple • id
7
4 star room, 1 star hospitality
Pros:

The room is nice

Cons:

BAD HOSPITALITY
Receptionist name Acha was insolent, cocky, and has no manner., dear manager please trainee your employees well with knowledge, attitude, manner and professionalism

2026-08-24 • via Nuitee
P
Petermax • solo_traveller • nl
6
2026-07-15 • via Nuitee
P
Petermax • solo_traveller • nl
6
Pros:

De onbijt

Cons:

De kamer niet goed schoon dan was de wc papier niet bij gevuld we hadden groot stuk in badkamer van iemand en lekkage hadden gemaakt maar de kalk niet op geruimd en dat is slecht

2026-07-06 • via Nuitee
S
Sulymane • couple • au
6
2026-05-10 • via Nuitee
S
Siswanto • solo_traveller • id
1
2026-04-08 • via Nuitee
Y
Yery • family_with_children • id
1
Pros:

Kamarnya jorok banget, bed nya jg masih basah lembab sekali ada kecoa ulat kaki seribu wahhhh udnya bantal handuk bau apek kayak yg udh lama ga dicuci kumel banget, staffnya pada belagu dicomplain ga mau pdhal emank jorokkkk banget buat hotel bgitu ga lagi deh nginap disana tobat

2026-03-19 • via Nuitee
H
hakimi • extended_group • my
10
2026-03-13 • via Nuitee
N
Nicola • couple • gb
10
2025-12-29 • via Nuitee
• extended_group • kr
1
역대급 최악의 경험
Pros:

하나도 없었음

Cons:

최악이라는 옵션이 없어 아쉬울 뿐. 호텔 외관만 화려하지 실속은 하나도 없음. 6일동안 하루도 빠짐없이 바퀴벌레가 나오고, 침구류나 욕실 위생 상태 최악. 조식은 돌덩어리 같은 팬케이크와 다 식은 면. 어떻게 3성 호텔인건지 의문스러움. 절대 가지 마세요.

2025-12-09 • via Nuitee
D
Dhini • family_with_children • id
8
2025-11-26 • via Nuitee
ユー • solo_traveller • jp
9
2025-11-19 • via Nuitee
G
Goh • solo_traveller • sg
6
Overall, still a good place to stay
Pros:

Overall the location was ideal and the room was spacious.

Cons:

There is a big TV in the room but it wasn't working at all. Called the receptionist about the issue but nothing was done by the staff. So sad...no TV to watch during the stay.

2025-11-18 • via Nuitee
荷婷 • solo_traveller • tw
8
2025-11-03 • via Nuitee
A
Abdulfetah • solo_traveller • gb
7
2025-11-02 • via Nuitee
A
Andri • couple • id
7
2025-10-24 • via Nuitee
E
Elandi • solo_traveller • cm
5
Remplacer l’équipement usagé le rendrait plus compétitif
Pros:

Le petit-déjeuner est bien fourni et assez varié. J’ai apprécié

Cons:

La literie est vieillotte
Les tasses en chambre également

2025-10-22 • via Nuitee
A
ahmed • couple • ae
6
2025-10-16 • via Nuitee
P
Phillip • solo_traveller • de
5
Für ein teueres Hotel ausbaufähig
Pros:

- Schöne Prunkvolle Gebäude

Cons:

- Zimmer war komplett zugestaubt
- Bettdecke war fleckig
- Frühstück, Kaffee war kalt, keine Frühstücksauswahl für internationale Gäste
- Gefühlt konnte dort keiner vom Personal Englisch

2025-10-05 • via Nuitee
A
AMAN • solo_traveller • in
8
2025-08-31 • via Nuitee
C
Cindy • solo traveller • id
8
The rooms on the 6th floor are worth the price!
Pros:

The staff there is incredible! They were fast, responsive, and responsible when handling the issues in our previous rooms. We were moved to a room on the 6th floor and it’s much more modern and clean compared to the rooms on the 3rd floor. The rooms on the 6th floor are definitely worth the price!

Had a wonderful staycation and wfh days there!

Cons:

When we first got our room on the 3rd floor, there was a cockroach and the room felt a bit damp and dark, and it felt like they didn’t pay much attention cleaning the nooks and crannies. Thankfully they moved us to the 6th floor room!

2025-06-11 • via Nuitee