Staybridge Suites Pigeon Forge - Smoky Mtns by IHG

Hotels
•
Staybridge Suites
9.1 (438 reviews)
385 Jake Thomas Road , Pigeon Forge , US

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food quality
Cons:
Room Size
Amenities Issues

Categories

Cleanliness
9.23
Guests frequently compliment the cleanliness, noting it as a highlight of their stay.
Service
9.4
The staff is described as friendly and accommodating, providing excellent service.
Location
9.24
Guests appreciate the convenient location close to attractions.
Room Quality
8.89
Most rooms are noted as clean and comfortable, though some describe specific design limitations.
Amenities
8.52
Amenities are generally satisfactory, though there were some complaints regarding the ice availability.
Value for Money
8.98
Overall value reflects good amenities and services offered for the price, though not exceptional.
Food and Beverage
9.23
Breakfast options are frequently praised as great and diverse.
Overall Experience
9.3
The overall guest experience aligns well with high expectations, despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Convenient Location
Staybridge Suites Pigeon Forge - Smoky Mtns is located close to popular attractions like Dollywood and The Grand Majestic Theater.

Great Amenities
Enjoy a seasonal outdoor pool, fitness center, and terrace during your stay at this 3-star hotel.

Delicious Breakfast Options
Start your day right with a buffet offering continental or American breakfast choices.

To experience comfort and convenience near Pigeon Forge's top destinations, book your stay at Staybridge Suites Pigeon Forge - Smoky Mtns today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 438 reviews
Cleanliness: 9.23
Service: 9.4
Location: 9.24
Room Quality: 8.89
Amenities: 8.52
Value for Money: 8.98
Food and Beverage: 9.23
Overall Experience: 9.3
D
Doss • couple • us
9
2026-09-17 • via Nuitee
S
Sarah • couple • us
8
2026-09-17 • via Nuitee
A
Adrianna • family_with_children • us
10
The property was great! Very clean and quiet. Breakfast was always hot and plenty of options.
Pros:

The property was very clean!

Cons:

Nothing, everything was great.

2026-09-14 • via Nuitee
C
Christopher • couple • us
10
2026-09-12 • via Nuitee
C
Charles • family_with_children • us
9
Pros:

Customer service

Cons:

N/A

2026-09-12 • via Nuitee
A
ANNA • solo_traveller • us
8
Pros:

Quiet area, comfortable

Cons:

No recycling bins for aluminum cans etc.

2026-09-12 • via Nuitee
G
Garrett • extended_group • us
8
Very nice hotel, nice stay.
Pros:

Lady at front desk was really friendly and hotel is very clean.

Cons:

Shower glass door wouldn’t close all the way and temperature was hot in room and thermostat wouldn’t hardly go down.

2026-09-12 • via Nuitee
J
Jeffrey • family_with_children • us
10
2026-09-11 • via Nuitee
J
Jessica • solo_traveller • us
6
2026-09-10 • via Nuitee
R
Romero • family_with_children • us
10
2026-09-08 • via Nuitee
R
Rosana • family_with_children • us
10
2026-09-05 • via Nuitee
W
warren • extended_group • us
1
So we stayed somewhere else after first night
Pros:

Did not get what I booked

Cons:

They ignored man did not fix this

2026-09-05 • via Nuitee
B
Beth • solo_traveller • us
6
2026-09-04 • via Nuitee
M
Michael • family_with_children • us
6
Room was sufficient, staff was very nice, breakfast was extremely disappointing.
Pros:

Staff was very friendly and room was clean

Cons:

Breakfast started 2 hours late the first morning then the second morning all the food was cold and overcooked. The main reason we chose this hotel was for the breakfast.

2026-09-04 • via Nuitee
E
Elizabeth • couple • us
1
Awful
Pros:

Proximity to events

Cons:

Dirty, rude, no breakfast for two of 5 days, safety issues with door locks not working. Didn’t offer any sort of compensation for not having the right room, no breakfast, and other issues.

2026-09-03 • via Nuitee
S
Shaquita • family_with_children • us
8
2026-09-02 • via Nuitee
T
Theresa • family_with_children • us
10
2026-08-31 • via Nuitee
C
Cindy • family_with_children • us
7
Pros:

Location

Cons:

They said the room was for 4 but the sofa bed was way to small for 2 people

2026-08-30 • via Nuitee
C
Carole Diane • couple • us
10
Best hotel I’ve been to in a LONG time
Pros:

Everything was absolutely perfect

Cons:

Nothing

2026-08-29 • via Nuitee
L
Lauren • solo_traveller • us
10
Pros:

Room size and cleanliness

Cons:

Breakfast

2026-08-28 • via Nuitee