True Go Hotel - Shanghai Jing'an Temple Nanjing West Road

Hotels
8.8 (87 reviews)
No. 123 Nanyang Road , Shanghai , cn

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Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern amenities
Cons:
Cleanliness issues
Noise concerns
Limited food options

Categories

Cleanliness
7.95
Some reviews indicated issues with cleanliness and unpleasant smells.
Service
9.45
Staff were noted as friendly and helpful, though there were some concerns about the lack of information at check-in.
Location
9.45
Many reviews highlighted the convenience and attractiveness of the hotel location.
Room Quality
8.45
Rooms were generally noted to be modern and comfortable, though some had minor issues.
Amenities
8.95
Complimentary drinks and amenities received positive feedback.
Value for Money
8.45
Some reviews mentioned that the hotel did not meet expectations for value.
Food and Beverage
8.45
Limited positive feedback on food options; mentioned as more like a hostel.
Overall Experience
9.25
Overall stay experience was positive despite a few specific critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 20:06

Property Description

Prime Location in Shanghai
Experience convenience and comfort at True Go Hotel, located in the heart of Shanghai near popular attractions like Jing'an Temple and People's Square.

Modern Amenities
Enjoy the modern amenities provided in our air-conditioned rooms, including free WiFi, a fitness centre, and a garden for relaxation.

Exceptional Service
Our 24-hour front desk and room service ensure that all your needs are met promptly and efficiently during your stay with us.

Book now and make True Go Hotel - Shanghai Jing'an Temple Nanjing West Road your home away from home in Shanghai.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 87 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 8.45
Overall Experience: 9.25
S
Sara • couple • es
10
Pros:

Excelente localización, la villa era muy cómoda y el trato del personal inmejorable! Nos sentimos como en casa :)

2026-05-20 • via Nuitee
J
John • solo_traveller • au
9
Great stay in one of the best parts of Shanghai
Pros:

Fantastic location, large comfortable rooms for solo travellers and great bathrooms - when we saw how good the hotel was, we decided to stay longer in Shanghai and they let us keep the same rooms. Also there's a couple of beautiful cats who live at the hotel. 😻

Cons:

Some loud noise from neighbouring rooms and the drains got a bit smelly when it was raining.

2026-05-11 • via Nuitee
E
Emre • solo_traveller • us
5
Great rooms but beware the DND fee & the staff
Pros:

Hotel, location and the rooms are just great. Latest technology. I got Superior Double and my room was amazing. Also its view was great. One of the best rooms I stayed recently.

Cons:

DND fee & the staff...

1 - DND Fee: When you pay with card, it asks you to pay either in USD (or your home currency) or in CNY. As you know, if you click on home currency, they charge you %5 extra. So I'd always choose the local currency. But their machine chooses USD automatically in 5 seconds. So it cost me %5 more just because the settings of their machine.

2- The Staff: When I explained them the situation, showed them the charge on credit card, and asked for their help, they were pretty 'annoyed' with me. Even though there was no single customer waiting. They just wanted to be 'done'. They claimed that it is my bank's fault. Once they refunded, and charged me again, I chose the CNY. And they were surprised to see that the charge was lower this time! I asked them if I can report this, so they can change it for the future guests, they pretty much did nothing. I told them that I should report this to their manager or I'll write it on Booking.com, guess what, they preferred that I write it on Booking.com.
(Also all these are happening on Google Translate since no one speaks English)

2026-05-08 • via Nuitee
K
Kevin • couple • us
10
2026-05-06 • via Nuitee
G
Garret • family_with_children • ie
5
2026-05-03 • via Nuitee
C
Christian • solo_traveller • de
8
2026-04-28 • via Nuitee
R
Roman • couple • ru
9
Pros:

Есть бесплатный кофе. Близко к выставочному центру. Вокруг есть много кафешек.

Cons:

Очень маленький номер. Завтрака нет.

2026-04-27 • via Nuitee
G
Georg19851986 • couple • gr
4
Pros:

The location

Cons:

The room was very small.

2026-03-28 • via Nuitee
V
Vu Hao • solo_traveller • de
7
2026-03-23 • via Nuitee
M
mariantonietta • extended_group • it
8
Pros:

Posizione eccellente
Staff gentilissimo
Caffè tè acqua e bevande gratis

Cons:

Una sera abbiamo trovato uno scarafaggio in stanza
Le stanze dovrebbero essere pulite meglio
Intorno ai letti sempre tanta polvere

2026-03-08 • via Nuitee
F
Francesco • couple • it
10
Pros:

Posizione.

Cons:

Da migliorare la pulizia.

2026-01-30 • via Nuitee
Z
Zhi Kang • couple • sg
10
2026-01-26 • via Nuitee
W
WEI HSUEN • solo_traveller • tw
10
2026-01-16 • via Nuitee
A
Adlan • solo_traveller • fr
9
Pros:

Very well located in the amazing location of Jing' An, next to multiple amazing restaurants and coffee shop! Staff were helpful and the cats very cute.

Cons:

The room was a little bit tight, but as I am very tall and traveling with big luggages it was a bit complicated. But if you're traveling light it shouldn't be of any issues!

2026-01-16 • via Nuitee
H
Haiko • couple • de
10
2026-01-12 • via Nuitee
N
Nataša • couple • rs
9
Pros:

Fantastic location, clean and friendly staff

Cons:

Although we booked superior room it was too small.

2026-01-08 • via Nuitee
N
Nenad • solo_traveller • rs
6
2026-01-03 • via Nuitee
S
Sae • extended_group • jp
10
上海を全力で楽しめるロケーション・癒し設備で満点！
Pros:

お互いの母国語は話せなかったが、翻訳アプリで要望をお伝えすれば笑顔でご対応していただけた。フロントには猫がいて癒し空間となっていた。部屋のトイレとシャワーの壁が若干透けていてびっくりした。掃除は毎日入っていただけて、タオル類は交換できる。最寄りの静安駅から徒歩で10分ほどで都会へのアクセスもしやすく、夜も治安は問題ない気がした。

Cons:

なし

2026-01-03 • via Nuitee
Y
YAU • extended_group • gb
9
Pros:

所有員工人好，除了一個之外

Cons:

5/F的走廊有點奇怪，需要上下坡

2026-01-02 • via Nuitee
J
Jenny • extended_group • se
8
Pros:

Bra läge , gullig personal . Gott kaffe i receptionen. Sköna sängar

Cons:

Kallt i rummet .

2026-01-01 • via Nuitee