Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

Hotels
•
Paradisus Resorts
8.1 (158 reviews)
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569 , Playa del Carmen , MX

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great for family reunions
Exceptional staff and service
Cons:
Food quality needs improvement
Communication issues at arrival

Categories

Cleanliness
8.24
Facilities were reported as clean and beautiful, indicating a high standard of cleanliness.
Service
8.71
Multiple reviews praised the staff and concierge for exceptional service, creating a welcoming atmosphere.
Location
8.25
A beautiful location with a perfect beach mentioned in the reviews.
Room Quality
8.2
Jr suite quality was praised, indicating good room standards.
Amenities
8.23
Amenities like the kids club, water park, and yoga were well received, contributing positively.
Value for Money
7.69
Some reviews indicated areas needing improvement, suggesting a slightly lower value perception.
Food and Beverage
7.24
Criticism on food quality and variety, particularly highlighting food was occasionally served cold.
Overall Experience
8.21
Guests enjoyed their stay overall, with many planning to return, reinforcing a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:54

Property Description

Luxurious Seafront Resort with Stunning Views

Spectacular Views: Immerse yourself in the beauty of the Caribbean Sea and Cozumel Island from our lush tropical mangrove resort.

Relaxation and Rejuvenation: Indulge in ultimate relaxation at the Yhi spa with a range of body and facial treatments, Thalassotherapy, and massages.

Modern Comforts: Enjoy modern amenities in every room, including a sensory tub, rain shower, and even special children’s bathroom amenities in select rooms.

Experience luxury and serenity just a short distance from Playa del Carmen and Cancún International Airport. Book now to make unforgettable memories at our seaside paradise.

Important information:

Please note, at check-in, guests must provide the credit card used to make the reservation.

Children up to and including 4 years old can stay for free. Children from 5 years old to 12 years old can stay for USD 178.00 per child per night. Children from 13 years old to 17 years old can stay for 50% of the adult rate per child per night.

The property will make a pre-authorization of the credit card in guarantee at any time after booking.

Room Service – Included. Service charge of $5 usd per delivery applies.

All cots are subject to availability.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 158 reviews
Cleanliness: 8.24
Service: 8.71
Location: 8.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.21
R
Roberto • solo_traveller • mx
10
2026-09-18 • via Nuitee
G
Guillermo • extended_group • gt
9
Muy placentera.
Pros:

El servicio del personal es lo mejor, amabilidad, disposición a servir siempre y mucha calidez. La comida fantástica, en cuanto a variedad y calidad. Todo perfecto. La interacción con los animales algo muy especial y el hotel precioso.

Cons:

El elevador de nuestra torre era un desastre. Viejo y en muy malas condiciones. El olor era muy desagradable y casi nunca funcionaba. Una de mis hijas se quedó atrapada adentro varios minutos.

2026-09-17 • via Nuitee
S
Siman Tov • extended_group • il
10
2026-09-16 • via Nuitee
E
Eduardo • solo_traveller • mx
10
Hotel maravilloso como siempre.
Pros:

Hotel muy lindo, excelente ubicación y un servicio magnífico.

Cons:

.

2026-09-12 • via Nuitee
C
Carlos • couple • co
9
2026-09-12 • via Nuitee
O
Oswaldo • family_with_children • us
8
2026-09-06 • via Nuitee
C
Carlos • couple • es
9
2026-09-06 • via Nuitee
J
juan ramon • couple • mx
9
Muy buens
Pros:

BienTodo bien

Cons:

Todo bien

2026-09-05 • via Nuitee
D
Daniel • family_with_children • co
10
El hotel las instalaciones la atención del personal sus restaurantes puso uñas todo excelente gran hotel Meliá paradisus
Pros:

Todo

Cons:

No del alojamiento porque no depende del hotel, pero la ubicación geográfica de la playa y la temporada de sargazo ( que no lo tuve en cuenta ) hacen que los huéspedes no puedieramos disfrutar del mar y la playa pero contra la naturaleza no hay nada que hacer.

2026-09-01 • via Nuitee
E
Eden • couple • fr
8
Très simpa
Pros:

L’environnement

Cons:

La chambre , trop d’humidité

2026-08-31 • via Nuitee
A
Andrea Paula • extended_group • es
10
Muy buen hotel
Pros:

La atención personalizada, sobre todo del concierge Mario López.

Cons:

La playa, había mucho sargazo

2026-08-24 • via Nuitee
A
Andrea Paula • extended_group • es
10
Exclente
Pros:

La tranquilidad en la zona de only adults muy buena.

Cons:

La playa, había mucho sargazo

2026-08-24 • via Nuitee
P
Paolo • family_with_children • it
9
Pros:

Ottima struttura, se pur grande e popolata non si è mai avuta la percezione di affollamento.
Family concierge consigliato con bambini e non. Fabian è stato eccezzionale

2026-08-22 • via Nuitee
G
Gonzalez • family_with_children • es
8
2026-08-13 • via Nuitee
G
Gonzalez • couple • es
7
2026-08-07 • via Nuitee
J
Jarbas • couple • br
10
2026-08-04 • via Nuitee
C
Claudia • family_with_children • ar
8
hermoso hotel
Pros:

El desayuno muy completo, excelente
Muy buena la ubicación del hotel y sus instalaciones

Cons:

hubo pocas actividades
a mi criterio, deberían haber mas actividades recreativas de todo tipo

2026-08-03 • via Nuitee
L
Luciana • family_with_children • br
9
Special thanks for Family Concierge Eduardo. He made all difference . So attention and hospitality. Congratulations on
2026-07-22 • via Nuitee
P
Pinzón Gaubeca • solo_traveller • pa
8
2026-07-19 • via Nuitee
J
Jonnathan • family_with_children • gt
9
Confortable
Pros:

Calidad relación precio, y la amabilidad del personal.

Cons:

Menú de restaurante Lemon Fish, comida peruana, que no es comida peruana, mi única crítica constructiva, todos los demás restaurantes, deliciosos.

2026-07-13 • via Nuitee