Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

Hotels
•
Paradisus Resorts
8.1 (154 reviews)
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569 , Playa del Carmen , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great for family reunions
Exceptional staff and service
Cons:
Food quality needs improvement
Communication issues at arrival

Categories

Cleanliness
8.24
Facilities were reported as clean and beautiful, indicating a high standard of cleanliness.
Service
8.71
Multiple reviews praised the staff and concierge for exceptional service, creating a welcoming atmosphere.
Location
8.25
A beautiful location with a perfect beach mentioned in the reviews.
Room Quality
8.2
Jr suite quality was praised, indicating good room standards.
Amenities
8.23
Amenities like the kids club, water park, and yoga were well received, contributing positively.
Value for Money
7.69
Some reviews indicated areas needing improvement, suggesting a slightly lower value perception.
Food and Beverage
7.24
Criticism on food quality and variety, particularly highlighting food was occasionally served cold.
Overall Experience
8.21
Guests enjoyed their stay overall, with many planning to return, reinforcing a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:54

Property Description

Luxurious Seafront Resort with Stunning Views

Spectacular Views: Immerse yourself in the beauty of the Caribbean Sea and Cozumel Island from our lush tropical mangrove resort.

Relaxation and Rejuvenation: Indulge in ultimate relaxation at the Yhi spa with a range of body and facial treatments, Thalassotherapy, and massages.

Modern Comforts: Enjoy modern amenities in every room, including a sensory tub, rain shower, and even special children’s bathroom amenities in select rooms.

Experience luxury and serenity just a short distance from Playa del Carmen and Cancún International Airport. Book now to make unforgettable memories at our seaside paradise.

Important information:

Please note, at check-in, guests must provide the credit card used to make the reservation.

Children up to and including 4 years old can stay for free. Children from 5 years old to 12 years old can stay for USD 178.00 per child per night. Children from 13 years old to 17 years old can stay for 50% of the adult rate per child per night.

The property will make a pre-authorization of the credit card in guarantee at any time after booking.

Room Service – Included. Service charge of $5 usd per delivery applies.

All cots are subject to availability.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 154 reviews
Cleanliness: 8.24
Service: 8.71
Location: 8.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.21
L
Luciana • family_with_children • br
9
Special thanks for Family Concierge Eduardo. He made all difference . So attention and hospitality. Congratulations on
2026-07-22 • via Nuitee
P
Pinzón Gaubeca • solo_traveller • pa
8
2026-07-19 • via Nuitee
J
Jonnathan • family_with_children • gt
9
Confortable
Pros:

Calidad relación precio, y la amabilidad del personal.

Cons:

Menú de restaurante Lemon Fish, comida peruana, que no es comida peruana, mi única crítica constructiva, todos los demás restaurantes, deliciosos.

2026-07-13 • via Nuitee
Y
Yariv • couple • il
10
Great value for money
Pros:

Many activists and the staff is very friendly and helpful.

2026-07-10 • via Nuitee
E
Erika • family_with_children • pe
9
2026-07-02 • via Nuitee
R
Ramiro • solo_traveller • mx
10
Increíble, cómodo y elegante
Pros:

La atención del personal es una belleza, los snaks deliciosos, las albercas y todo increible

Cons:

Que nos tocó apagón y no servía el aire acondicionado de la etapa de habitaciones que nos tocó

2026-06-30 • via Nuitee
N
Nocetti • couple • ar
9
Muy lindo hotel. Recomendado.
Pros:

Considerando que fue es un All-inclusive, las comidas en general fueron buenas. No destacaba el buffet ni los restaurantes. El restaurante italiano fue el que mejor estuvo de todos. El personal fue excelente y la limpieza fue de 10 puntos. Las instalaciones están muy hermosas permitiéndote estar en un lugar lujoso y conectado con la naturaleza al mismo tiempo.

Cons:

Deberian tener un sistema para poder recibir paquetes de compras online y no requerirle al cliente estar presente para recibirlo. Tuvimos experiencias variadas en los restaurantes, el Blue Agave fue rico pero tardaron como 1 hora y media en traer la comida. Ya al final no la pudimos disfrutar tanto.
El buffet a la noche no respeta el Adults-only. Tenes que ir al buffet del lado familiar para cenar. Estaria bueno que este abierto el lado de Adults-only.Si te hospedas en el Adults-only como nosotros estaría bueno que el buffet de la noche este abierto para poder respetar el Adults-only.
Hospedarse en The Reserve no vale la pena ya que aumenta mucho el costo por pocas ventajas sobre La perla.

2026-06-30 • via Nuitee
D
Derian • family_with_children • us
10
2026-06-29 • via Nuitee
D
Daniel G. • solo_traveller • cl
6
No volvería
Pros:

La atención del personal, ama de llaves, y la buena disposición en la atención en general de los trabajadores de servicios.

Cons:

Segmentación de huéspedes, mal servicio de atención en áreas de piscina ( nadie te atendía) solo los que pagan adicional, Ningun día disponible para reservar restaurantes (especializados) una odisea, servicios complementarios pagados e indicado como que no estuvieran pagados, bebidas de pago, una pena pasar por estás cosas...(si no fuera porque reclamé, nadie hubiera hecho nada). Buffet llenos, desayuno imposible... y pidiéndote que desocupes las mesas rápido. Playa sucia, sin preocupación por mejorar la estadía del huésped.

Alimentación básica, repetitiva y salada (guacamoles, sopas,etc... Salada salada saladaaa)...

En general de 1 a 10... Un 3 y estoy siendo generoso.

2026-06-27 • via Nuitee
M
melvy • solo_traveller • co
10
2026-06-27 • via Nuitee
V
Vinod .P • extended_group • us
5
Just a fair stay
Pros:

The hotel room, Pool and friendly staff.

Cons:

Very bad room service. Takes 45-60 minutes to bring a pot of hot water or tea/coffee or anything.
When ordered food previous evening for 6AM breakfast, they bring the food at 635am just 25 minutes before our tour bus arrived that too after we had to call them.
The food served almost same dishes all three nights and day we stayed.
The beach was empty because it was smelly due to pile of seaweeds rotting along the beach and water was black in color.

2026-06-26 • via Nuitee
H
hector • extended_group • pa
9
Agradable
Pros:

El alojamiento limpio y la comida muy buena el personal casi todos muy amables

Cons:

Siento que lo del conserje está sobre valorado tanto nosotros como unos amigos tuvimos que llamar para que nos atendiera porque nos dijeron que se Ivana a contactar y si no llamamos no lo hacen también pienso que un hotel de lujo debe tener youtube por lo menos en la havitacion solo hay canales nacionales un para y no son buenos

2026-06-23 • via Nuitee
D
Dylan • solo_traveller • mx
1
You couldn’t pay me to stay here again. Worst hotel I’ve stayed at in a very long time
Pros:

Everything was pretty sub-par.

Cons:

The food was horrible and the staff were not friendly or helpful at all

2026-06-21 • via Nuitee
C
Claudio • family_with_children • us
9
Incredible holiday. We will come back for more days next time.
Pros:

The resort is fantastic. Our kids had a great time, and my wife and I had time to relax and recharge, and yet share wonderful moments with our two children.

Cons:

Selecting the restaurants ahead of time was hard , and it would be great to have a way to select activities ahead of time and being reminded. There is so much going on, and sometimes not close, that you really have to check the watch which is not easy when you are in the pool the all time :)

2026-06-11 • via Nuitee
A
Andy • couple • gb
8
2026-06-10 • via Nuitee
C
Cyrus • couple • us
10
The manager Hannia was very helpful.
Pros:

Beautiful property.

Cons:

The beach was not clean and the water was muddy.

2026-06-05 • via Nuitee
H
Hannah • couple • au
9
Good level of relaxing and entertainment!
Pros:

Staff went above and beyond to make the stay great!

Cons:

There was a smell of damp in the wardrobes.

2026-06-02 • via Nuitee
L
lamarr • couple • us
10
Pros:

I loved the food the pool and the staff

2026-05-27 • via Nuitee
S
SERGII • solo_traveller • ru
9
2026-05-26 • via Nuitee
E
Esme • couple • gb
1
Extremely disappointing and the quality does not reflect the price you pay
Pros:

The guest services lady who assisted us with the issues we had was extremely helpful and pool and concierge staff were lovely

Cons:

The room we initially had was dirty, smelt of waste and very worn/falling apart. Hairs in the sink and on the bed sheets, holes in the bed sheets, mould in the bathroom, mouldy shower head. It was appalling. We arrived late so decided to speak to reception the following morning. At breakfast there were holes in the chairs, again it was very dirty and all in all just very poor. We raised our concerns to guest services who kindly assisted us to a new room and they did provide a small upgrade to be able to eat in the à la carte breakfast and lunch restaurant. However this was the bare minimum of what you would expect with the money paid to stay. The whole hotel had a smell of waste, we believe it was the water and there is a lot of water features in the hotel. I think they must be aware of the smell as they burn insence in a lot of the areas. The sports bar was almost derelict, the toilets in there were dirty the whole time we stayed so I assume do not get cleaned. During our stay the air conditioning was broken due to electrical issues. Guest services again helped with this because they found a fan for us, so kind. The gym never had water available again due to electricity issues the fountains were all out of use, it was also so hot in there too which actually is not exactly safe if you cannot even access fresh drinking water. All in all just so disappointing and really not worth the money at all!

2026-05-20 • via Nuitee