Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Inconsistent cleanliness
Aging facilities

Categories

Cleanliness
7.6
Mixed reviews regarding cleanliness noted in some feedback about tidiness during breakfast service.
Service
8.9
General feedback indicated friendly staff, but some critiques of service quality in specific instances.
Location
9.1
The location was praised as very convenient and great, with easy access to transportation and shopping.
Room Quality
8.1
While some rooms were appreciated, issues with aging infrastructure were mentioned.
Amenities
8.5
Great amenities including a pool and breakfast offerings were highlighted positively.
Value for Money
8.3
Good value given the location and amenities, though some mentioned the hotel needs upgrades.
Food and Beverage
8.1
Breakfast received positive remarks, though comments about the variety of options were mixed.
Overall Experience
8.6
Mixed experiences overall; some enjoyed their stay while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:30

Property Description

Luxurious Accommodations with Stunning Views
Experience the breathtaking ocean or city views from the luxurious rooms at Kempinski Hotel Shenzhen. Each room is equipped with a 50-inch flat-screen TV, coffee, tea, and welcome fruit, ensuring a comfortable stay.

Relaxation and Indulgence
Unwind and pamper yourself with a rejuvenating massage or a soothing sauna session at the hotel's spa facilities. Take advantage of the luggage storage service to make your stay even more convenient.

Culinary Delights and Entertainment
Indulge in a variety of dining options at Kempinski Hotel Shenzhen. From international cuisine at Seasons Restaurant to authentic Chinese dishes at Hai Tao Restaurant, there is something to satisfy every palate. End your day with cocktails and live music at The Lounge, or opt for 24-hour room service for a cozy night in.

Book your stay at Kempinski Hotel Shenzhen for a luxurious and unforgettable experience.

Important information:

Please note that children from 0-1 years old can enjoy free breakfast.

Please be noted that when guests book the 2 minimal or 3 minimal night promotion rate, and if the stay period needs be shortened, the room night price will be count as standard rate.

In order to provide an even better stay experience, from today until February 29, 2024, guests can enjoy 24-hour stay privilege:
Check in from 06:00 to 14:00 can enjoy free late check out until 14:00 upon departure which can enjoy more than 24 hours of stay.
Check in from 14:00 until 21:00 can enjoy free late check out service at same time of arrival day at departure day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for CNY 230 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 216 reviews
Cleanliness: 7.6
Service: 8.9
Location: 9.1
Room Quality: 8.1
Amenities: 8.5
Value for Money: 8.3
Food and Beverage: 8.1
Overall Experience: 8.6
Y
Youngsup • couple • kr
8
2026-05-18 • via Nuitee
純真 • couple • hk
7
2026-05-17 • via Nuitee
A
Amanda • solo_traveller • au
7
2026-05-16 • via Nuitee
S
Sultan • couple • sa
7
متوسط المستوى
Pros:

البهو

Cons:

الموقع

2026-05-13 • via Nuitee
R
Régis • couple • fr
9
Très bel hotel à Shanghai
Pros:

Superbe hotel à Shanghai, décoration soignée, chambre spacieuse et lits confortables, quartier avec de nombreux restaurants

2026-05-13 • via Nuitee
M
Mauricio • couple • nl
8
2026-05-09 • via Nuitee
S
Salvatore Fabrizio • couple • it
7
Nel complesso ho trascorso un soggiorno piacevole
Pros:

La posizione e' eccellente e' uno dei punti di forza dell'hotel strategica ideale per visitare la zona e muoversi con facilita' e' una camminata piacevole di venti minuti per raggiungere la baia e il museo

Cons:

La qualita' della colazione era discreta in quanto ho notato una mancanza di varieta' di prodotti
,quelli proposti erano sempre gli stessi senza rotazione nei giorni

2026-05-05 • via Nuitee
K
Kosta • solo_traveller • au
9
Pros:

Great location and really comfy beds.

Cons:

The hotel is a bit older now and bathroom had a bit of smell.

2026-05-02 • via Nuitee
K
Kosta • solo_traveller • au
8
2026-05-02 • via Nuitee
V
Voldemar • extended_group • kz
8
Если сделают абгрейт, ремонт, би более европейский сервис, но можно считать его Кемпински
Pros:

Месторасположение и содержание отеля, не смотря что он достаточно староват и без ремонта

Cons:

Ранее был европейский персонал и был более высокий уровень

2026-05-01 • via Nuitee
P
Phiroze • solo_traveller • sg
9
Pros:

Almost everything

Cons:

No bidet to wash after the do.

2026-04-22 • via Nuitee
D
Davide • extended_group • it
10
2026-04-19 • via Nuitee
J
Jaroslaw • couple • pl
9
2026-04-16 • via Nuitee
S
Sim • couple • sg
3
2026-04-12 • via Nuitee
L
LUI • couple • hk
5
Average…. Willl consider other for next visit the area.
Pros:

Good swimming pool

Cons:

The mattress is wear off. It’s a barrow mattress. I need putting the pillow to balance it out.

2026-04-07 • via Nuitee
A
Alberto • solo_traveller • it
8
Pros:

Posizione e atmosfera

Cons:

Il personale, anche se gentile, non parla inglese o comunque pochissimo e malissimo, quindi è impossibile chiedere informazioni.

2026-04-05 • via Nuitee
L
Luen Hing • family_with_children • hk
8
2026-04-05 • via Nuitee
A
Askhat • family_with_children • kz
8
2026-04-02 • via Nuitee
N
Nils-Holger • solo_traveller • se
8
2026-03-31 • via Nuitee
P
Peter • couple • sg
9
Elegant and luxurious First Class Hotel in best location with friendly staff
Pros:

We specially want to mention the very excellent check in experience with Mr. Nelson, who despite his difficulties with English die a fantastic and welcoming job, well groomed, super friendly, and even assisting with the luggage at departure.

Thank you Nelson and keep it up.

Cons:

The executive lounge was catered very sparsely. Especially the quality and selection of wine could be much improved. Food selection and quality also needs a better concept.

2026-03-31 • via Nuitee