Calista Trendy Hotel & Spa

Hotels
9.5 (621 reviews)
18 Ngõ Hội Vũ , Hanoi , vn

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Noise issues
Minor maintenance problems

Categories

Cleanliness
9.33
The hotel was mentioned as very clean in multiple reviews.
Service
9.8
Staff were frequently highlighted as friendly and helpful throughout the reviews.
Location
9.84
Centrally located with easy access to tourist sites as noted in several reviews.
Room Quality
9.29
Spacious rooms and comfortable beds mentioned positively, though some issues were noted about noise.
Amenities
9.32
A good range of amenities was implied but not specifically detailed in the reviews.
Value for Money
9.28
Value for the money was mentioned as good in relation to the quality of stay.
Food and Beverage
9.33
Breakfast was mentioned as excellent with great choices.
Overall Experience
9.8
Reviews express overall satisfaction and highlight the staff as a key positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:11

Property Description

Central Location: Perfectly located in the heart of Hanoi within walking distance to major attractions and transportation hubs.

Comfortable Accommodation: Modern rooms with city views, air conditioning, and flat-screen TVs to ensure a cozy stay.

Convenient Amenities: Enjoy a 24-hour front desk, airport transfers, and complimentary WiFi for a hassle-free experience.

Experience luxury and convenience at Calista Trendy Hotel & Spa - Book now for an unforgettable stay in Hanoi!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 621 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.8
S
Susan family_with_children au
9
Convenient for tourist attractions, food and shopping but the main highlight were the staff who went above and beyond to
Pros:

Location in old town was very convenient and walking distance to food options, many tourist attractions such as train street and don xuan market.

Cons:

Condition was aged and well worn, it needs an upgrade.

2026-07-04 via Nuitee
J
Jessica family_with_children us
8
Pros:

The room was spacious and comfy and breakfast was decent

Cons:

Nothing

2026-06-30 via Nuitee
וינר solo_traveller il
10
2026-06-27 via Nuitee
T
Tiffany family_with_children us
10
We enjoyed our stay at Calista very much. The rooms were clean and the a/c was cold! It was in such a good location
Pros:

The location, staff, cleanliness and A/C! The breakfast too!

Cons:

Nothing!

2026-06-22 via Nuitee
S
sandra family_with_children fr
10
Parfait
Pros:

Nous avons été dans un appartement dans un hotel à proximité. Spacieux, propre et calme. Parfait pour les familles. Personnel attentionné.

2026-06-22 via Nuitee
D
Demkovych family_with_children ua
10
Супер
Pros:

Усе

2026-06-22 via Nuitee
T
Tamara extended_group us
9
Very convenient, comfortable, clean and friendly
Pros:

We chose this hotel because of the two bedroom apartment. My family wanted space and Calista delivered. The staff -Alex and Ning Ning - took great care of us — arranging tours, helping us get familiar with the city and they even did our laundry for free. The hotel is well located. We could walk to the market and local tourist destinations, like the Women’s Museum. We got a massage there that was better than one I received at a higher end hotel later in my trip.

Cons:

The breakfast was just okay.

2026-06-21 via Nuitee
Y
Yesenia family_with_children us
10
Great location, wonderful staff.
Pros:

It was in a great area and everything we wanted to see was within walking distance.

2026-06-20 via Nuitee
S
shanta extended_group nl
8
Voor de prijs die je betaalt is het prima.
Pros:

Personeel was zeer vriendelijk en behulpzaam. Service was perfect

Cons:

Ontbijtruimte was te klein en te druk. De koffie was ook niet warm en vers. Sommige dingen zijn aan renovatie toe

2026-06-20 via Nuitee
J
Jeyendran solo_traveller dk
9
Overall a wonderful stay
Pros:

The personal were very nice and helpful with everything. Ningning was especially helpful with us as we checked out and had to use Grab. It was nice that we had a kitchen and could buy food and fruit to eat at the hotel as well as the free water everyday. It was also nice that they had free washing machine for the clothes since it gets so hot and humid in Hanoi.

Cons:

The breakfast could have an improvement but it did have delicious fruits and nice they had a menu which the cooks could make fresh like omelets.

2026-06-17 via Nuitee
R
Rafidah family_with_children sg
9
Pros:

We had a wonderful stay at Calista. The family room was spacious and thoughtfully designed, allowing our family of five to stay comfortably under one roof. Despite being located in the heart of the Old Quarter, the room was surprisingly quiet at night, which made for a very restful stay.

A special mention to Amanda, who was exceptional throughout our stay. She helped arrange transportation and was always quick to assist whenever we needed anything. Any issues or requests were handled efficiently and professionally. Overall, we were very happy with our experience and would gladly recommend Calista to families visiting Hanoi.

2026-06-17 via Nuitee
R
Raffael family_with_children de
10
Empfehlenswert
Pros:

Toller Service !!
Sehr gute Lage

2026-06-17 via Nuitee
T
Tigro_Gus solo_traveller ru
10
Pros:

Отель в старом квартале. На тихой улице. Брали семейный номер, который оказался довольно просторный. Из-за того, что дома в Ханое не большие номер занимает весь этаж и лифт приходит прямо в комнату, есть ещё винтовая лестница, но она больше для персонала. Лифт ездит по карточке, нас заверили, что никто без нее на этаж не поднимется. В номере было чисто, полотенца меняли ежедневно, постельное белье хорошее новое, матрас и подушка удобные. В номере есть небольшой балкон для посиделок, что очень удобно. Завтраки были в кафе соседнего отеля в 20 метрах от нашего, не очень разнообразные, но вполне нормальные. В гостинице были европейцы и индусы. Отель отписывается на ватсап при бронировании, скидывает видео номера, что очень понравилось. Организует трансфер из аэропорта. Заранее на нужные даты купили через них экскурсии в Халонг и Ниньбинь цены как в турагенствах на улице, попросил скидку за опт - дали. Экскурсии к слову оказались качественные. В целом рекомендую данный отель.

Cons:

Оплата должна была проходить через Букинг заранее, но деньги не сняли, попросили оплату на месте. Хотел оплатить картой, но мне сказали что будет дополнительная комиссия 3% я согласился, но терминал на принимал оплату, хотя во многих местах во Вьетнаме я рассчитывался этой картой. Пришлось платить долларами, но цена была фиксированная сдачу дали донгами по очень хорошему курсу. При заселении не работал сейф, позвонил на ресепшн и его оперативно заменили. В целом указанные недостатки незначительные и никак не повлияли на общее положительное впечатление от отеля.

2026-06-15 via Nuitee
O
oceane couple fr
10
Un havre de paix dans une animation permanente
Pros:

Hôtel super bien situé , à deux pas de la station de train et old quarter.
Localisation
Le personnel est génial !!! Ils ont été aux petits soins avec nous du début y compris et surtout pour les visites.
Je vous recommande Amanda au Tour information, cette femme est juste parfaite!
Le petit déjeuner est assez complet!
Les chambres sont propres et spacieuses.

2026-06-13 via Nuitee
J
Jade solo_traveller au
8
2026-06-09 via Nuitee
P
p family_with_children in
10
Amazing staff and good location
Pros:

The location is really accessible and every major spot is nearby . The staff is absolutely amazing and that is the highlight, esp Amanda and her colleagues are very supportive and helpful. They considered our situation and also upgraded the room. Will surely recommend .

Cons:

Breakfast option can be modified or some more items can be added

2026-06-06 via Nuitee
H
Hong Anh solo_traveller ch
9
2026-06-05 via Nuitee
M
Marvin family_with_children gb
8
2026-06-05 via Nuitee
T
Tam extended_group us
10
2026-06-04 via Nuitee
G
gunarathne extended_group lk
10
Staff is really helpful and it value for money
2026-05-31 via Nuitee