Hotel Imperial Plaza & Spa

Hotels
7.2 (2523 reviews)
Avenue Abdelkrime El Khatabi , Marrakech , ma

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Comfortable beds
Cons:
Issues with billing
Cleanliness concerns
Inconvenient location

Categories

Cleanliness
6.16
Issues with cleanliness as noted during breakfast and water temperature complaints.
Service
8.13
General positive sentiment about service, with mentions of helpful staff.
Location
7.17
Noted as far from restaurants and somewhat inconvenient.
Room Quality
6.62
Comfortable beds but issues with decor and equipment in the rooms.
Amenities
7.65
Positive remarks regarding the pool and rooftop facilities.
Value for Money
6.61
Complaints regarding booking issues affecting perceived value.
Food and Beverage
8.16
Positive feedback about breakfast and dining experiences.
Overall Experience
7.13
Mixed overall experience with notable highlights and concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:28

Property Description

Luxurious Accommodation
The Imperial Plaza in Marrakesh offers air-conditioned guest rooms with modern amenities including satellite TV and Wi-Fi access. Enjoy a comfortable stay with elevator service to all rooms.

Relaxation and Dining
Indulge in pampering at the spa and wellness centre, or unwind on the roof-top terrace with a refreshing swim in the panoramic pool. Start your day with a delicious buffet breakfast and savor international and Moroccan cuisine at the hotel's restaurants.

Convenient Location
Located in the heart of Marrakesh, the Imperial Plaza is close to major attractions like Avenue Mohamed V and Jemaa El Fna square. Explore the city with ease, as the hotel is just a short drive from the Royal Golf Club and the airport.

Book your stay at the Imperial Plaza now for an unforgettable Marrakesh experience!

Important information:

Please note that the airport transfer is EUR 10 per person.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.2
Based on 2523 reviews
Cleanliness: 6.16
Service: 8.13
Location: 7.17
Room Quality: 6.62
Amenities: 7.65
Value for Money: 6.61
Food and Beverage: 8.16
Overall Experience: 7.13
A
Amna family_with_children ma
7
Bien pour une nuit d'escale ou meme un court séjour
Pros:

hotel propre , piscine et transats adaptée aux enfants, chambre propre et spacieuse

Cons:

Les prix des buffets petit-déjeuner (100/p) et déjeuner (200/p) et aussi les prix de consommation au bord de la piscine (tasse de lait chaude à 45dh !!), quartier un peu bizarre pour un hotel bien fréquenté.

2026-07-24 via Nuitee
B
babah couple ma
7
2026-07-24 via Nuitee
Z
zohra family_with_children es
5
2026-07-24 via Nuitee
A
Adil extended_group be
10
Mon séjour fut reposant et confortable
Pros:

Excellent séjour ! L’hôtel est magnifique, propre et très agréable. J’ai vraiment passé un très bon moment et je recommande cet établissement sans hésitation.

Un grand merci également à Amel, à l’accueil, qui a été très professionnelle, souriante, accueillante et toujours très polie. Son sens du service a vraiment contribué à rendre notre séjour encore plus agréable.

Merci à toute l’équipe, nous reviendrons avec plaisir !

2026-07-22 via Nuitee
J
Jacob couple gb
7
Brilliant Hotel great for a few nights in Marrakesh
Pros:

The Staff were all absolutely amazing and accommodating towards us, the rooftop pool and bar area was amazing. The food was really good and accommodating for all sorts of eaters. There were occasions where the music was too loud but apart from that it was a great atmosphere and the rooms were amazing.

Cons:

We had a couple of ants in our room and we had to ask for towels for our bed on two different occasions

2026-07-22 via Nuitee
S
Simai solo_traveller hu
10
Pros:

Kedves ,segítőkész személyzet.
Jó elhelyezkedes, a tetőterasz medence szuper, a panoráma gyönyörű. A wifi jó volt.

Cons:

A törölköző nem a létszámnak megfelelő menyiseg volt.

2026-07-21 via Nuitee
J
Jaouad family_with_children fr
6
Merci au personnel surtout au mr de l’accueil .
Pros:

Le personnel rien à dire .
On m’a pris mon sac à dos grâce au caméra et au personnel je les retrouver.

Cons:

Le prix de l’eau à 5€ la bouteille c’est énorme et le buffet du soir 2/10.

2026-07-20 via Nuitee
S
Sara solo_traveller ma
10
2026-07-20 via Nuitee
A
Andréa Cristina Machado solo_traveller pt
9
Pros:

O hotel é muito limpinho os funcionários são bem educados e muito atenciosos .
O pequeno almoço é muito bom eu e minha família gostamos muito.
A área da piscina é incrível uma vista maravilhosa.

2026-07-19 via Nuitee
A
Andres couple es
1
Ladrones
Pros:

El personal del comedor y del bar roof-top.

Cons:

Los empleados de recepción y gerencia. Vi antes de salir la hora de llegada y les avise por si había algún problema ya que llegaba antes de la hora de check in. Me dijeron que no y cuando llegó a las 2 de la mañana me cobran una noche más sin el descuento, a pelo. Cojo el justificante y digo que quiero hablar con el gerente y me dicen que a la mañana siguiente está. Antes de la entrevista manda un correo a booking diciendo que se me va a cobrar una noche más. A caballo pasado. Muy decepcionado. El baño también por un 4 estrellas en malas condiciones

2026-07-18 via Nuitee
E
El Harim extended_group ma
10
2026-07-17 via Nuitee
M
Maryse extended_group fr
1
Médiocre car nous sommes tous tombés malade . Fuyez cet établissement
Pros:

À part le petit dej tout le reste est médiocre

Cons:

Présence de cafards ds les chambres
Repas pas hygiénique du tout , la salle de repas pas de Clim , pas de ventilateur, les salades pas fraîches du tout . Toujours le même menu . Présence d insectes sur les plats ect …
Dans la chambre les wc défectueuses , le personnel de menage qui rentrent sans cogner ni s excuser . La literie de petite taille pour 2 personnes et pas confortable
La piscine petite et l espace pas propre du tout ! Pas assez de place. Les canapés autour de la piscine sont très usés et pas confortables. L environnement de la piscine est sale et mal entretenue.

2026-07-16 via Nuitee
E
Elodie family_with_children ie
9
Vraiment bien mais quelques améliorations dans les détails à faire.
Pros:

La piscine sur le toit, le personnel toujours prêt à rendre service. L’emplacement à quelques minutes en voiture du centre ville.

Cons:

Si on va dans les détails ils pourraient améliorer la poubelle de salle de bain toute rouillée, que le pisciniste soit présent dès l’ouverture de la piscine pour donner les serviettes car parfois on attends des heures avant qu’il ne soit là.

2026-07-16 via Nuitee
R
Rodrigo couple pt
3
really bad, don’t go to this hotel, only the rooftop is nice
Pros:

the beds and the pool/rooftop

Cons:

breakfast/dinner, we had the half board included and still had to pay for drinks including water, and the food in both were not the best as well, in the bathroom the bath was not new and the window didn’t even open, in the pool pictures of the hotel there are many sunbeds but in reality there are only 3 and there are more sofas but in the sofas is always shadow ( you can’t get a sunbath ) so people were almost fighting for the sunbeds. in the rooftop we had drinks and there was no alcohol, they don’t serve any alcohol, and in the same night we both wake up in the middle of the night shitting our pants because of the ice they had put in the drinks, we drank a pina colada, wouldn’t recommend it at all, the ice they make it’s with not potable water, that’s why that happened. the guys in the reception wanted to charge us from a transfer that we didn’t use/asked for and made us be there for like 10 minutes for them to make sure we didn’t use any of their transfers

2026-07-16 via Nuitee
S
soumaya extended_group fr
10
Pros:

Tous, merci à tout le personnel

2026-07-15 via Nuitee
S
soumaya extended_group fr
10
Pros:

La cuisine et la gentillesse du personnel
J'ai passé un bon séjour comme d'habitude

2026-07-14 via Nuitee
D
Daniele couple it
10
Pros:

Piscina sul terrazzo molto bella, camera spaziosa con bagno grande e balcone. Stanza pulita e letto comodo. Assolutamente consigliato

2026-07-14 via Nuitee
C
Christophe extended_group fr
7
Très bon séjour
2026-07-14 via Nuitee
C
Chaimaa family_with_children ma
9
Pros:

Clean rooms and the staff so nice and respectful!

Cons:

Nothing

2026-07-11 via Nuitee
O
omar solo_traveller fr
10
Pros:

Propre , Bien situé, personnel accueillant. Très bon rapport qualité-prix. Et calme.

Cons:

Rien

2026-07-11 via Nuitee