Relais St Eloi, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.9 (3418 reviews)
8, Rue Giraudeau , Tours , FR

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Central location / close to city centre
Friendly, welcoming staff
Comfortable beds / pleasant rooms
Underground parking (when accessible)
In-room kettle / coffee and windows that open
Generally reported as clean
Cons:
Hotel under refurbishment — no proper breakfast
Restaurant and gym inaccessible during works
Parking narrow/difficult; reports of vehicle damage and access problems
Noise from morning construction
Cramped family rooms and dangerous mezzanine/ladder access
Charged for poor breakfast and limited or no compensation

Categories

Cleanliness
8.3
Multiple reviews state the hotel is clean ('propre'), though one report mentioned a musty smell and some comments about dirty/poorly maintained parking areas.
Service
9.5
Service is consistently praised as welcoming, friendly and helpful in many reviews and is frequently cited as the main positive of the stay.
Location
10
Repeatedly described as very well located — close to the hypercentre and convenient for visiting the city; many reviewers highlight the excellent location.
Room Quality
7.7
Beds and some rooms described as comfortable and pleasant, windows that open; however family room layouts can be very cramped, mezzanine/ladder access was described as dangerous, and some fixtures (sanitary control) were reported broken.
Amenities
6.5
Amenities were heavily impacted by refurbishment: no proper breakfast, restaurant and gym reported inaccessible, parking problematic and one report of WiFi code failure; in-room kettle/coffee was noted as a positive.
Value for Money
6.8
Multiple complaints about being charged for a very limited breakfast and lack of compensation for issues (including reported vehicle damage); overall perceived as poor value by several guests.
Food and Beverage
5.5
Food and beverage offering is weak during refurbishment — breakfast often provided as a sachet/bag (croissant/compote/coffee) or unavailable; several guests called this unacceptable for the price.
Overall Experience
8.9
Mixed overall: strong positives for staff and location but significant negative impact from renovations (no proper breakfast), parking and some room-safety/layout issues led to many disappointed stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Modern Accommodation with Free WiFi

Convenient Location
Located in the heart of Tours, The Originals City, Au Relais Saint-Éloi, offers easy access to the old city within a short walk. Guests can explore the historic sites of Chenonceaux, Villandry, Chambord, and Amboise with ease.

Comfortable Rooms and Amenities
The air-conditioned guest rooms feature a flat-screen TV, en suite facilities, and accessible by lift. Start your day with a delightful buffet breakfast before heading out for work or sightseeing.

Secure On-Site Parking
Enjoy peace of mind with secure on-site parking available at an extra cost during your stay at Au Relais Saint-Éloi.

Book now to experience a blend of comfort, convenience, and modern amenities at The Originals City, Au Relais Saint-Éloi, Tours.

Important information:

Please note that the property is 100% non-smoking. Smoking in the rooms will result in a cleaning fee.

When booking [7] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.9
Based on 3418 reviews
Cleanliness: 8.3
Service: 9.5
Location: 10
Room Quality: 7.7
Amenities: 6.5
Value for Money: 6.8
Food and Beverage: 5.5
Overall Experience: 8.9
V
Vivien Raphaël • couple • fr
10
2026-10-31 • via Nuitee
M
Michel • couple • fr
9
Situation idéale pour visiter la ville, excellent rapport qualité/prix.
2026-10-31 • via Nuitee
N
Najac • couple • gf
10
2026-10-27 • via Nuitee
C
CHANTAL • couple • fr
4
nul
Cons:

il y avait énormément de travaux donc pas de salle de petit déjeuner. proposition de petit déjeuner dans un sachet avec de la compote à prendre dans la chambre qui est exiguë mais c’est aussi de ma faute car je n’ai pas lu cette immense lettre de BOOKING. Ce n’est pas une façon de faire je n’ai pas compris qu’on aurait pas de petit déjeuner, franchement BOOKING et en dessous de tout et l’hôtel, je ne sais pas quel niveau il est mais c’est pas terrible non plus. nous étions des habitués de cet hôtel car bien situé, mais je pense que là ce sera terminé.

2026-10-27 • via Nuitee
C
Chrystophe • couple • fr
4
Une expérience décevante, je ne reviendrai pas dans cet établissement.
Pros:

Le personnel, accueillant et agréable. C’est malheureusement le seul point positif que je retiens de mon séjour.

Cons:

Une expérience décevante dans l’ensemble. Le séjour n’a pas été à la hauteur de mes attentes et ne m’a clairement pas donné envie de revenir dans cet établissement.

2026-10-27 • via Nuitee
A
Abdellah • couple • fr
9
Un très bon séjour
Pros:

Le confort de notre chambre et l'emplacement de l'hôtel.

Cons:

Le bruit des travaux le matin.

2026-10-26 • via Nuitee
M
Miine • extended_group • fr
4
Pros:

L'emplacement

Cons:

Sanitaires défectueux (bouton rotatif cassé)
Chambre familiale espace très restreint
Manque de prise au niveau de la table de chevet
Escalier très dangereux pour accéder à la mezzanine ma fille a failli tomber
Et mal agencer car la porte tapait dans l'escalier quand celui-ci était en service et difficulté a se rendre dans les sanitaires

2026-10-25 • via Nuitee
G
Gaetan • solo_traveller • fr
9
2026-10-23 • via Nuitee
K
Karine • couple • fr
10
Parfait pour découvrir le centre-ville
Pros:

L’emplacement est très bien pour visiter le centre ville. Le personnel très gentil. Un parking souterrain pour laisser son véhicule et des chambres agréables.

Cons:

Rien

2026-10-22 • via Nuitee
M
Melissa • extended_group • fr
2
2026-10-22 • via Nuitee
B
Bruno • solo_traveller • fr
9
Pros:

Personnel accueillant et efficace. Bouilloire et café/thé en chambre. Salle de bain très belle et confortable. Fenêtres qu'on peut ouvrir.

Cons:

Déco intérieur de l'hôtel (hall, lobby...) pas terrible.

2026-10-21 • via Nuitee
J
Jean-Paul • family_with_children • be
2
Arnaque de Booking, je change de plateforme de réservation après communication sur les réseaux socia
Cons:

Booking n'a pas précisé Hotel en travaux. Restaurant, salle de sport inaccessibles. Plus d'eau chaude le dernier jour...

2026-10-19 • via Nuitee
C
Cécilia • couple • fr
10
2026-10-17 • via Nuitee
B
Boissel • solo_traveller • fr
6
Pros:

Literie agréable, chambre confortable

Cons:

le petit déjeuner dans un sachet à prendre en chambre, pas top

2026-10-16 • via Nuitee
J
José Ignacio • solo_traveller • uy
6
2026-10-15 • via Nuitee
N
Nath28 • couple • fr
7
Pros:

Propre et près du centre

Cons:

Rien

2026-10-14 • via Nuitee
S
Stéphanie • solo_traveller • fr
6
Pros:

Pas grand chose, lit confortable, clim

Cons:

Hôtel en travaux, pas de petits déjeuners, aucune remise alors que cela aurait dû être être signalé avant arrivée, parking souterrain, sale, glauque peu accessible et payant ! Voiture abîmée, cela a été signalé, aucun geste commercial.. Mezzanine accessible avec une échelle limité dangereuse...

2026-10-14 • via Nuitee
G
Geoffrey • couple • gb
3
Hotel quality compromised by refurbishment
Pros:

Car parking
Staff
Location
Price

Cons:

WiFi code didn’t work
Room smelt musty
Tired facilities and decor shabby
No proper breakfast available

2026-10-13 • via Nuitee
G
Gunnar • extended_group • se
5
Pros:

Frukostrum var under ombyggnad Fick en påse med croissanter

2026-10-13 • via Nuitee
N
Natacha • solo_traveller • fr
10
2026-10-12 • via Nuitee