Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable rooms
Cons:
Slippery bathroom floors
Ambiguous service charge policy

Categories

Cleanliness
8.85
Clean rooms noted, but slippery bathroom floors were mentioned in several reviews.
Service
10
Incredible service with helpful and friendly staff noted multiple times by guests.
Location
9.62
Well-located near attractions with convenient travel options highlighted in reviews.
Room Quality
9.66
Rooms were praised for comfort and maintenance, contributing to a positive experience.
Amenities
9.61
Amenities including pool and free bicycles received positive comments from guests.
Value for Money
9.44
Good value acknowledged; however, concerns over hidden charges were raised.
Food and Beverage
9.6
Breakfast variety and quality of food were frequently praised in reviews.
Overall Experience
10
Generally, guests felt their experience exceeded expectations and were highly satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 12:32

Property Description

Luxurious Accommodation

Indulge in our air-conditioned rooms equipped with modern amenities for a comfortable stay. Enjoy a peaceful night's rest and wake up refreshed to explore the beautiful city of Hoi An.

Delightful Dining Experience

Savor delicious local cuisine at our on-site restaurant and unwind with a refreshing drink at the bar. Treat your taste buds to a culinary journey filled with flavors unique to the region.

Relaxation and Recreation

Take a dip in our outdoor swimming pool, stay active at the fitness centre, or simply stroll through the serene garden. With a 24-hour front desk, airport transfers, and free WiFi, we ensure a seamless and enjoyable stay for all guests.

Book now to experience the ultimate blend of luxury, comfort, and hospitality at The Saga Hotel Hoi An.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 1012 reviews
Cleanliness: 8.85
Service: 10
Location: 9.62
Room Quality: 9.66
Amenities: 9.61
Value for Money: 9.44
Food and Beverage: 9.6
Overall Experience: 10
みゆ • couple • jp
10
2026-10-17 • via Nuitee
J
Joanne • family_with_children • gb
10
Great customer service and value for money
Pros:

The customer service is exceptional. All staff are very attentive and genuinely want to help. The pool is beautiful and although it seems like there aren't many sunbeds, we were always able to get one. They have a free shuttle into the old town and to An Bang beach. There are also free bicycles to borrow, although we didn't do this. There are a few restaurants, shops and massage places just outside the hotel.

Cons:

Nothing

2026-10-17 • via Nuitee
L
Lynda • couple • au
9
Very relaxing, lots of pool sunbeds, very friendly staff
Pros:

Fabulous breakfast selection and very attentive staff

Cons:

The only negative it is a bit out of town . Taxis sometimes had to be booked at night when it's busy.

2026-10-08 • via Nuitee
C
Claudia • couple • au
10
Our room and amenities were clean and beautiful, and the every worker we encountered were very polite and lovely to talk
Pros:

The Saga Hotel was a fantastic stay in Hoi An.

Firstly, we arrived around 9:30am and they got our room ready and available for us to check in at 10:30am. In the meantime, we were served tea, a clean face towel, and restaurant and tailor recommendations. We were also able to hand in clothes to be washed before check-in (which we got in the afternoon!!).

All the workers were friendly and knowledgeable, the included buffet breakfast had great variety and delicious, and the pool was clean. Our room was also clean, the beds were comfortable and we had someone come clean it every day, restocking complementary water and fridge items.

Lastly, visiting the spa is a must do! I went to the spa and got a 90-minute treatment and the 2 women who served me were an absolute delight as well.

Cons:

Nothing - everything was fantastic

2026-10-08 • via Nuitee
C
Chelle • couple • au
9
Lovely rooms, comfortable bed and wonderful facilities with friendly staff. Great value!
Pros:

Service was so friendly and always timely. Staff were genuinely concerned about us. Beds comfortable, air con fantastic in that humidity. We loved our time at the Saga.

Cons:

Nothing to say. We would have loved an iron, but it seems standard throughout Vietnam to not include in rooms. Apart from this, everything was perfect.

2026-09-15 • via Nuitee
A
aaron • solo_traveller • au
10
You wont be disappointed
Pros:

We loved Everything
we changed from another hotel at short notice. We left very early in the morning for a flight and they even gave us a breakfast box to take. Girl at front of desk was the most helpful of our entire trip. I fully recommend this boutique hotel, you wont be disappointed. The Saga bar was also very good and a great setting. Rooms very clean and spacious.

Cons:

Absolutely nothing.

2026-09-11 • via Nuitee
B
BOMI • solo_traveller • kr
10
Pros:

직원들이 친절해요 수영장바로앞이라 편했어요

Cons:

올드타운이랑 멀지만 셔틀버스운행해서 잘이용했습니다

2026-09-10 • via Nuitee
N
Norichika • family_with_children • jp
10
満腹
Pros:

旧市街への無料のシャトルサービスがあった事
朝食ブュッフェのメニューが豊富

2026-09-05 • via Nuitee
S
Sergio1640 • solo_traveller • fr
10
PARFAIT
Pros:

TOUT. L'emplacement de l'hôtel, entre les plages et la vieille ville. Une navette gratuite est mise à disposition pour les 2 destinations à certains horaires. Au pire, avec un Grab pour pas cher du tout. Tout le personnel est adorable, bienveillant et serviable. Au niveau équipements, il y a tout ce qu il faut. Très très bon petit déjeuner. Nous avons dîné à 2 reprises, les plats étaient délicieux, à un prix raisonnable. Vraiment un excellent rapport qualité prix pour cet établissement, nous y reviendrons.

Cons:

RIEN.

2026-08-31 • via Nuitee
R
Rebecca • family_with_children • au
7
A beautiful hotel with a great pool and happy houw cocktails
Pros:

The staff were great, especially the spa staff who let us shower there on the day we checked out

Cons:

The hotel is a little outdated and I was expecting something a bit more modern/pristine from the photos. Also, one day the pool had too much chlorine in it and it bleached my daughter's bikini

2026-08-31 • via Nuitee
M
Monika • family_with_children • pl
10
2026-08-29 • via Nuitee
Y
Yolanda • family_with_children • es
10
2026-08-29 • via Nuitee
L
Laetitia • couple • fr
10
Pros:

Hôtel très récent propre et proche du centre-ville et de la plage privée grâce a un service de navette gratuite

2026-08-29 • via Nuitee
H
Helen • family_with_children • gb
10
Exceptional service and a lovely hotel
Pros:

Everything! Exceptional staff and lovely facilities. Really enjoyable stay.

Cons:

Probably not enough pool loungers but otherwise all good!

2026-08-27 • via Nuitee
T
tarin • couple • il
10
מעולה ומומלץ
Pros:

הצוות שירותי ונעים, דאגו שנרגיש בנוח, דאגו לנו להסעה חינם לשדה בגלל שהייה ארוכה במקום
חדר נוח ומרווח, מיטה נוחה ומקלחת מעולה

Cons:

היה קצת אבק וקורי עכביש בחלקים גבוהים בקירות בחדר

2026-08-26 • via Nuitee
C
Cedric • family_with_children • fr
10
Je recommande à 200%
Pros:

tout était parfait

2026-08-26 • via Nuitee
H
HUGO • family_with_children • es
10
Hotel muy nuevo
Pros:

El mejor hotel de mi estancia en Vietnam, el personal increíble, una atención muy personalizada. La piscina increíble

Cons:

Me gustó todo

2026-08-26 • via Nuitee
P
Petrus • couple • za
10
comfortable, very good location, friendly staff and hearty breakfast
Pros:

excellent breakfast, very friendly and helpful staff. close to shopping areas, free shuttle to ancient areas

Cons:

not applicable

2026-08-26 • via Nuitee
S
Sebastiaan • couple • nl
8
Zeer goed !👌
Pros:

Lief personeel
Heel mooi en schoon

2026-08-25 • via Nuitee
S
Steven • family_with_children • gb
10
2026-08-25 • via Nuitee