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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Bar
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Outdoor pool
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Daily housekeeping
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Shared lounge/TV area
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Parking garage
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Concierge service
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Wheelchair accessible
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Outdoor pool - seasonal
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Kid meals
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Water park
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Indoor pool
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Pool bar
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Kids' club
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Shuttle service (free)
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Water slide
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Fruits
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Fence around pool
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
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Happy hour
Review Highlights
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Property Description
Luxurious 5-Star Accommodation
World-Class Amenities
Andaz Macau offers a range of upscale amenities including a bar, restaurant, water park, seasonal outdoor pool, indoor pool, and free WiFi throughout the property. Guests can enjoy a relaxing stay with access to these top-notch facilities.
Comfortable and Well-Equipped Rooms
The air-conditioned rooms at Andaz Macau are thoughtfully designed with a desk, kettle, minibar, safety deposit box, flat-screen TV, and a private bathroom with a shower. The rooms are furnished with cozy bed linen and fluffy towels for a comfortable stay.
Exceptional Service
With multilingual staff fluent in English, Cantonese, and Chinese available at the 24-hour front desk, guests can expect attentive and personalized service throughout their stay at Andaz Macau.
Experience luxury and comfort at Andaz Macau - Book your stay now for an unforgettable experience!
The credit card used for booking must be presented at check in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.
Hotel staying guests could enjoy exclusive free access to Grand Resort Deck (valued at MOP888) – boasting the world’s largest Skytop Wave Pool – which is included in your stay, from the day of check-in to the day of check-out. Passes to access are provided based on the number of paying guests per room. Grand Resort Deck opening hours is subject to weather conditions and seasonal change.
Hotel staying guests could enjoy complimentary admission of 2 hours at Galaxy Kidz Edutainment Center for 2 adults and 2 kids per room per day.
For latest information of Grand Resort Deck and Galaxy Kidz Edutainment Center, please visit hotel official website for details.
Our Grand Resort Deck will close operations from 17 November 2025 for our annual maintenance. Be sure to dove into another season of fun when we reopen on 3 April 2026! Please note those dates are subject to hotel maintenance plans.
A deposit may be required at the property.
Location
Guest Reviews
飯店整題氛圍很舒服，員工很親切，設備很新穎，房間也很乾凈，床超好睡的~~~
第二晚、第三晚都有附睡眠小物，很貼心。
Check in的時間有點久。
客人多，櫃位服務人員安排太少。
Всичко беше фантастично. Такова обслужване,грижа и лукс няма никъде другаде по света!!!
Абсолютно всичко ни хареса!
Melhor rácio qualidade/ preço que alguma vez encontrei! Quarto excepcional, serviço verdadeiramente 5 estrelas. Arrumavam os quartos 2x por dia e ao final do dia staff deixava-nos sempre uma nota escrita à mão com um miminho diferente todos os dias. Podíamos escolher entre vários tipos de almofada, o minibar gratuito tinha deliciosos bolinhos de Macau, chá café, etc. A casa de banho era ultra luxuosas e os produtos de higiene eram da bryedo. Por fim adorámos o restaurante Andaz Kitchen e o acesso ao grand deck do galaxy fez as delícias da nossa filha!
When we scan card to come in , it will be good if they are more friendly
The comfort is good but the central aircon is too cold.
第3次入住，優越的服務和飯店設施，每次來澳門的最佳選擇。
Literally everything! Nicely decorated room, small details of complimentary mini bar and fruits. Quality of kids products like puzzles and coloring books were definitely a plus.
The hotel is not within the Galaxy compound but outside in a separate building. Just a short walk but there was no clear sign of the hotel from Galaxy resort.
唯一缺點，半夜11:30樓下房客抽菸，透過送風管大量排到我們廁所，告知櫃檯立刻幫我們換到別間（我們原先訂兩間打通的房間，因為換房費，可惜兩晚無法睡在隔壁房），換成一間更大的套房，生日的老婆非常滿意。You know, there’s a saying, Happy Wife, Happy Life. My saying: No wife, No life! Will definitely comeback to this hotel during my next visit.
My daughter lost a very precious necklace three days earlier at The Venetian and these guys are the worst. E-mailed and called them on the phone, explaining the urgency that she left it in the bathroom counter and nope, not a single reply from the manager. Why did I bring this up? We come here on vacation and try to enjoy ourselves, in Andaz, we were treated like royalty and in the Venetian, we were treated poorly!
Separate locations for smokers and no -smokers so that the ventilation system can be maintained for families with kids. That’s the only fault we can find in the Andaz, but unfortunately it’s the most important fault when you are the parents of three young kids. Hopefully, the management will fix this problem the next time we visit!
Second problem, there’s hardly any place to eat except across the street at The Marriotts with their Asian food court but the choices were limited. My advice, put more efforts into adding 20-50 different food options or vendors, whatever because the location is not good!
The room was clean.
I liked the treatment of everyone they are very nice and also the cleanliness Everything we add in a connected way and the accommodation is very comfortable The internet was also the reason for my admiration in a strange way I completed my work without problems of interruption or delay The view is beautiful the price is very reasonable I loved staying in the hotel very much😄😄😄❤️
There's nothing I didn't like, but I just need a taxi every time I want to go out somewhere because the place is so big and I can't walk a lot😅😅
We loved everything about this hotel. The staffs were friendly and very helpful to suggest and explain everything. We really enjoyed the room, the tent for children, and the window view with automatic curtain.
The problem was only those people who worked in other hotels to access the grand pool that they didn't understand or know much about the rules for Andaz guests. Beside that, it was a bit distance to walk there as Andaz was in another building.
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