Andaz Macau, By Hyatt

Hotels
•
Andaz
9.3 (504 reviews)
COTAI, Nascente da Avenida Marginal Flor de Lótus e a Sul da Estrada da Baía de Nossa Senhora da Esperança , Macau , MO

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Cons:
Temporary cleanliness issue with cigarette smell
Limited variety in breakfast

Categories

Cleanliness
8.84
One review mentioned a cigarette smell near the entrance which dissipated overnight, implying a temporary cleanliness issue.
Service
9.81
Numerous reviews highlighted exceptional service and staff friendliness throughout the stay.
Location
9.85
Several reviews praised the proximity to the airport and convenience of transportation options.
Room Quality
9.3
Rooms were noted to be comfortable, spacious, and quiet, contributing to a pleasant stay.
Amenities
9.33
Guests appreciated the free mini-bar, happy hour beverages, and overall hotel facilities.
Value for Money
9.29
Given the array of complimentary amenities and services, guests found the overall value satisfactory.
Food and Beverage
8.34
While complimentary drinks during happy hour were praised, some reviews suggested more variety in breakfast options.
Overall Experience
9.61
Guests expressed high satisfaction with their entire stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:17

Property Description

Luxurious 5-Star Accommodation

World-Class Amenities
Andaz Macau offers a range of upscale amenities including a bar, restaurant, water park, seasonal outdoor pool, indoor pool, and free WiFi throughout the property. Guests can enjoy a relaxing stay with access to these top-notch facilities.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at Andaz Macau are thoughtfully designed with a desk, kettle, minibar, safety deposit box, flat-screen TV, and a private bathroom with a shower. The rooms are furnished with cozy bed linen and fluffy towels for a comfortable stay.

Exceptional Service
With multilingual staff fluent in English, Cantonese, and Chinese available at the 24-hour front desk, guests can expect attentive and personalized service throughout their stay at Andaz Macau.

Experience luxury and comfort at Andaz Macau - Book your stay now for an unforgettable experience!

Important information:

The credit card used for booking must be presented at check in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Hotel staying guests could enjoy exclusive free access to Grand Resort Deck (valued at MOP888) – boasting the world’s largest Skytop Wave Pool – which is included in your stay, from the day of check-in to the day of check-out. Passes to access are provided based on the number of paying guests per room. Grand Resort Deck opening hours is subject to weather conditions and seasonal change.

Hotel staying guests could enjoy complimentary admission of 2 hours at Galaxy Kidz Edutainment Center for 2 adults and 2 kids per room per day.

For latest information of Grand Resort Deck and Galaxy Kidz Edutainment Center, please visit hotel official website for details.

Our Grand Resort Deck will close operations from 17 November 2025 for our annual maintenance. Be sure to dove into another season of fun when we reopen on 3 April 2026! Please note those dates are subject to hotel maintenance plans.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 504 reviews
Cleanliness: 8.84
Service: 9.81
Location: 9.85
Room Quality: 9.3
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 8.34
Overall Experience: 9.61
M
Milos • couple • rs
10
2026-10-31 • via Nuitee
S
Sue • couple • my
10
If I were to come back to Macau, Andaz will be the only choice
Pros:

Clean, staff are very helpful from front desk to the housekeeping

Cons:

None

2026-10-30 • via Nuitee
K
keshav • family_with_children • in
10
2026-10-30 • via Nuitee
C
Christophe • solo_traveller • ae
10
Superbe hotel
Pros:

service and quality of rooms and common areas

2026-10-30 • via Nuitee
M
Mohammad Ismail • solo_traveller • ae
8
2026-10-30 • via Nuitee
V
Vanegas • solo_traveller • mt
10
2026-10-30 • via Nuitee
S
Soyoung • couple • at
10
2026-10-26 • via Nuitee
J
Juan • family_with_children • es
9
2026-10-26 • via Nuitee
A
Anna • family_with_children • hk
10
2026-10-24 • via Nuitee
V
Valentina • extended_group • ru
10
Pros:

Великолепный отель! Пока тебя заселяют - можно пройти в гранд резорт и там плавать хоть до вечера

2026-10-22 • via Nuitee
K
Kaan • couple • tr
8
2026-10-20 • via Nuitee
I
Ian Salim • solo_traveller • de
5
Ok
Pros:

Ist wirklich ein schönes Hotel. Nur fehlt dort definitiv ein spa Bereich.

Cons:

Man hat mir gesagt, dass Hotel Gäste in die Sauna vom ritz carlton direkt gegenüber benutzen können gegen Aufpreis was ja auch kein Problem ist. Als ich im Ritz ankam wusste man davon nichts und sagte es wäre nur für Hotel Gäste. Was schade ist denn deswegen habe ich das Hotel gebucht.

2026-10-09 • via Nuitee
Y
Yuanqi • couple • hk
9
2026-10-07 • via Nuitee
繼堯 • solo_traveller • tw
8
Pros:

飯店整題氛圍很舒服，員工很親切，設備很新穎，房間也很乾凈，床超好睡的~~~
第二晚、第三晚都有附睡眠小物，很貼心。

Cons:

Check in的時間有點久。
客人多，櫃位服務人員安排太少。

2026-09-17 • via Nuitee
M
Miroslava • family_with_children • bg
10
Фантастичен!!!
Pros:

Всичко беше фантастично. Такова обслужване,грижа и лукс няма никъде другаде по света!!!

Cons:

Абсолютно всичко ни хареса!

2026-09-13 • via Nuitee
Q
Quintas • family_with_children • pt
10
Excepcional
Pros:

Melhor rácio qualidade/ preço que alguma vez encontrei! Quarto excepcional, serviço verdadeiramente 5 estrelas. Arrumavam os quartos 2x por dia e ao final do dia staff deixava-nos sempre uma nota escrita à mão com um miminho diferente todos os dias. Podíamos escolher entre vários tipos de almofada, o minibar gratuito tinha deliciosos bolinhos de Macau, chá café, etc. A casa de banho era ultra luxuosas e os produtos de higiene eram da bryedo. Por fim adorámos o restaurante Andaz Kitchen e o acesso ao grand deck do galaxy fez as delícias da nossa filha!

2026-09-09 • via Nuitee
S
Shun • family_with_children • jp
5
2026-09-07 • via Nuitee
H
hsin lung • family_with_children • tw
10
2026-09-06 • via Nuitee
W
Wing Hong • solo_traveller • hk
8
2026-09-06 • via Nuitee
J
Jenny • couple • sg
8
Quite good . Near my meeting place and is clean
Pros:

When we scan card to come in , it will be good if they are more friendly

Cons:

The comfort is good but the central aircon is too cold.

2026-09-03 • via Nuitee