The Balmoral - Halaal

Hotels
7.8 (3051 reviews)
125 Marine Parade, Beach Road , Durban , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.51
Several reviewers noted issues with room cleanliness and unpleasant odors.
Service
8.48
Positive comments on staff friendliness and helpfulness.
Location
9.02
Multiple mentions of the excellent location near the beach.
Room Quality
6.97
Comments about outdated furniture and small bathrooms.
Amenities
7.5
Some amenities were not sufficient (e.g., no microwave) but basic needs were met.
Value for Money
6.96
Concerns about breakfast not being included and some food items not worth the price.
Food and Beverage
8.51
Food received high praise, especially the breakfast variety.
Overall Experience
8.48
Many positive experiences overall and intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:17

Property Description

Prime Location on Durban's Golden Mile
Situated on the vibrant Golden Mile, The Balmoral offers easy access to Marine Parade, the beach, Durban ICC, and uShaka Marine World.

Elegant and Historic Charm
Despite a full renovation, The Balmoral has preserved its historic and stately façade, exuding elegance and sophistication along the beachfront.

Exquisite Dining Experience
Indulge in strictly Halaal cuisine at the Waterfront Restaurant, overlooking the mesmerizing Indian Ocean on the Waterfront Terrace.

Experience luxury and convenience at The Balmoral. Book now for an unforgettable stay by the beach in Durban!

Important information:

Please note that the onsite restaurant is strictly Halaal and does not serve alcohol.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 3051 reviews
Cleanliness: 6.51
Service: 8.48
Location: 9.02
Room Quality: 6.97
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 8.51
Overall Experience: 8.48
N
Nataschka • solo_traveller • za
1
Terrible
Pros:

Breakfast was fairly good . Close to beach

Cons:

No hot water in shower !!!!
No hair dryer . Had to get from reception . Said they would bring it up . Hour later still no haidryer . Went down again and waited for hairdrer . Then found I needed an adapter . Went down again to get it .
Then found that the hairdryer did not work !!!!!
Chicken bones left on the stair case . Uggh

2026-08-29 • via Nuitee
M
mathebula • extended_group • za
10
2026-08-28 • via Nuitee
S
SILINDOKUHLE • couple • za
3
2026-08-28 • via Nuitee
T
Thomas Gezani • couple • za
10
It was good
Pros:

The breakfast

Cons:

Carpet

2026-08-28 • via Nuitee
N
Nkosazana • solo_traveller • za
2
Pros:

I like the view

Cons:

I didn't like the service the where no towels in my room

2026-08-26 • via Nuitee
M
Me shack • couple • za
8
It was nice accept having to pay for parking fee on another building
2026-08-25 • via Nuitee
M
Makhathini • solo_traveller • za
7
2026-08-24 • via Nuitee
I
Isaac • solo_traveller • za
5
Pros:

Location

Cons:

It is not like before

2026-08-24 • via Nuitee
M
Mmatebogo • solo_traveller • za
10
Pros:

The breakfast was exceptional, the service and cleanness was also top

2026-08-24 • via Nuitee
L
Lethiwe • couple • za
1
2026-08-22 • via Nuitee
S
Sibonelo • extended_group • za
8
Wasn't what I was expecting
Cons:

I was expecting a room.with a sea view but I was send to the room.with no view

2026-08-22 • via Nuitee
K
Khanyisile Mlaba • solo_traveller • za
8
2026-08-21 • via Nuitee
N
Nokulunga • extended_group • za
6
2026-08-20 • via Nuitee
S
Sajid • couple • gb
2
Horrible hotel experience
Pros:

Absolutely nothing, worst hotel experience.

Cons:

We booked three rooms at the Balmoral Hotel and the rooms were terrible. When we entered the rooms we all had appalling experiences. My room was very dark, it smelt and it had no towels. My colleagues room had spiders on the bed and while complaining about the room conditions a rat walks across the reception floor. We requested a cancellation which they refused to give but we moved out immediately. This is not a 4* hotel standard and the staff were incapable of addressing customer complaints.

2026-08-18 • via Nuitee
N
Nokwanda • couple • za
5
It was stayable
Pros:

It was close to a lot of things and the staff were very friendly and helpful. 🤭😊

Cons:

The other guests did not consider other guests. There was a lot of noise and the staff didn’t do anything to assist in alerting the noisy guests to keep it down… which made our relaxing very much uncomfortable 😣

2026-08-17 • via Nuitee
N
Nomfundo • couple • za
7
2026-08-17 • via Nuitee
N
Nkunzi Mhlengansuku • extended_group • za
8
Friendly staff, liked the lady at the reception with an Afro. She walked us to our rooms.
Pros:

The breakfast was amazing. Exceeded my expectations.

Cons:

Limited parking, improve/upgrade your bathroom. We are in 2026, no need for that shower inside the bathtub.

2026-08-16 • via Nuitee
Z
Zoxolo • extended_group • za
10
Pros:

The breakfast was good

2026-08-15 • via Nuitee
M
Mdhluli • couple • za
7
2026-08-13 • via Nuitee
A
Ahmed • solo_traveller • za
7
2026-08-12 • via Nuitee