Hotel Sentral Kuala Lumpur at KL Sentral Station

Hotels
6.9 (4597 reviews)
No.30, Jalan Thambypillai, KL Train Station , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable
Convenient
Good food
Excellent location
Cons:
Long check-in queues
Poor room quality
Missing amenities

Categories

Cleanliness
5.11
Persistent unpleasant smell and visible stains; significant room maintenance issues.
Service
8.58
Some positive feedback on service, but poor attitude from staff noted.
Location
9.62
Convenient for attractions and public transport.
Room Quality
4.57
Rooms were smelly and poorly maintained; hard mattress led to discomfort.
Amenities
5.6
Basic amenities lacking; issues with room supplies.
Value for Money
6.06
Perceived low value based on amenities and room quality.
Food and Beverage
8.11
Food quality noted positively; location near eateries enhances options.
Overall Experience
7.58
Mixed experiences with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:55

Property Description

Convenient Location
Hotel Sentral Kuala Lumpur is within walking distance to KL Sentral railway station, providing easy access to various attractions.

Dining Options
Enjoy a variety of local and international cuisines at Starmint Coffee House, or relax with a cocktail at Sentro Lounge.

Helpful Staff and Services
Our reception staff is ready to assist with local area information and luggage storage, ensuring a comfortable stay for our guests.

Book your stay at Hotel Sentral Kuala Lumpur now and experience convenience and comfort in the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Upgrading work taking place at our 1st floor and expected to be completed by 31 May 2025. There will be some construction noise during this period. We apologize for any inconvenience it may cause and your understanding & support during the renovation period is much appreciated.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 4597 reviews
Cleanliness: 5.11
Service: 8.58
Location: 9.62
Room Quality: 4.57
Amenities: 5.6
Value for Money: 6.06
Food and Beverage: 8.11
Overall Experience: 7.58
J
Joona • couple • fi
6
Pros:

Room was ok, but felt old. The breakfast is ok but not the best one.

2026-06-24 • via Nuitee
S
Shaun • solo_traveller • sg
10
Pros:

Everything! Always one of my top hotels to stay whenever I m in KL. The price, the location, the size of the room, the staff are so friendly..what more can you ask for? Maybe a free upgrade next time for one of your loyal customers? Hehe. 😋

2026-06-20 • via Nuitee
S
SIVAGURU • solo_traveller • my
8
Pros:

Food

Cons:

Nothing

2026-06-20 • via Nuitee
C
Constança • solo_traveller • pt
6
2026-06-20 • via Nuitee
C
Chin • family_with_children • my
5
2026-06-20 • via Nuitee
• solo_traveller • in
1
2026-06-18 • via Nuitee
A
Amirullah • solo_traveller • my
6
Excellent
Pros:

The bfast is good & malaysian choices. Well done

Cons:

Please provide extra sandal at room.

2026-06-18 • via Nuitee
I
Iskandarzulkarnain • solo_traveller • my
5
2026-06-15 • via Nuitee
H
HUI • family_with_children • cn
1
体验极差
Pros:

体验极差

Cons:

酒店收了两次房费，第一次是下午2点check in的时候, 因为当时booking还没有扣款，所以我们就先刷卡付了入住。后来在第二天check out之后收到银行短信通知在入住当天3点又通过booking扣了一次款，而且第二次通过booking的有折扣，第一次前台付的款是和booking的不一样，贵10马币。由于收到银行短信时已经在飞机上，只能发信息给酒店，但一直也没有人回复，所以只能在评价里说明，请酒店看到会回复。今天晚上酒店回复不予退款。我们无法找到booking客服处理此事，这是严重的欺诈行为，我们会向相关部门投诉booking.com.并采取法律行动。

2026-06-15 • via Nuitee
R
Rosidi • couple • my
5
2026-06-14 • via Nuitee
O
Owen • solo_traveller • my
8
Weekend holidays
Pros:

Comfortable n simple cozy

Cons:

Nothing

2026-06-13 • via Nuitee
O
Owen • solo_traveller • my
8
Nice hotel
Pros:

Nice n cleaned n comfortable.

Cons:

Some room air.condition not working well

2026-06-12 • via Nuitee
S
Shaik • solo_traveller • my
6
2026-06-11 • via Nuitee
I
Ismail • family_with_children • my
8
Pros:

Dear kL sentral...mall.restoran

2026-06-10 • via Nuitee
J
Janice May • solo_traveller • au
6
Pros:

Central convenient position.

Cons:

All good, very convenient

2026-06-10 • via Nuitee
T
THOMAS • solo_traveller • my
9
Good for stay
Pros:

Hotel very clean

Cons:

Nothing

2026-06-09 • via Nuitee
N
Narendran Rajasegaran • solo_traveller • my
10
2026-06-06 • via Nuitee
R
Roshaida • solo_traveller • my
10
2026-06-05 • via Nuitee
A
ANGEL • solo_traveller • my
10
Pros:

Its comfortable

Cons:

Nothing

2026-06-03 • via Nuitee
K
Kaliammal • family_with_children • my
7
Reasonable price
Pros:

Location - very near to train station

Cons:

Did have a family room for four - managed with 3.

2026-06-02 • via Nuitee