Hotel Sentral Kuala Lumpur at KL Sentral Station

Hotels
6.9 (4573 reviews)
No.30, Jalan Thambypillai, KL Train Station , Kuala Lumpur , my

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Comfortable
Convenient
Good food
Excellent location
Cons:
Long check-in queues
Poor room quality
Missing amenities

Categories

Cleanliness
5.11
Persistent unpleasant smell and visible stains; significant room maintenance issues.
Service
8.58
Some positive feedback on service, but poor attitude from staff noted.
Location
9.62
Convenient for attractions and public transport.
Room Quality
4.57
Rooms were smelly and poorly maintained; hard mattress led to discomfort.
Amenities
5.6
Basic amenities lacking; issues with room supplies.
Value for Money
6.06
Perceived low value based on amenities and room quality.
Food and Beverage
8.11
Food quality noted positively; location near eateries enhances options.
Overall Experience
7.58
Mixed experiences with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:55

Property Description

Convenient Location
Hotel Sentral Kuala Lumpur is within walking distance to KL Sentral railway station, providing easy access to various attractions.

Dining Options
Enjoy a variety of local and international cuisines at Starmint Coffee House, or relax with a cocktail at Sentro Lounge.

Helpful Staff and Services
Our reception staff is ready to assist with local area information and luggage storage, ensuring a comfortable stay for our guests.

Book your stay at Hotel Sentral Kuala Lumpur now and experience convenience and comfort in the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Upgrading work taking place at our 1st floor and expected to be completed by 31 May 2025. There will be some construction noise during this period. We apologize for any inconvenience it may cause and your understanding & support during the renovation period is much appreciated.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 4573 reviews
Cleanliness: 5.11
Service: 8.58
Location: 9.62
Room Quality: 4.57
Amenities: 5.6
Value for Money: 6.06
Food and Beverage: 8.11
Overall Experience: 7.58
N
Narendran Rajasegaran • solo_traveller • my
10
2026-06-06 • via Nuitee
R
Roshaida • solo_traveller • my
10
2026-06-05 • via Nuitee
A
ANGEL • solo_traveller • my
10
Pros:

Its comfortable

Cons:

Nothing

2026-06-03 • via Nuitee
S
Stephanie • solo_traveller • au
8
Overall good hotel, would return again in the future.
Pros:

Location was excellent. Buttons on the lift sometimes work. The room I was initially booked into, the air-conditioning were not working at full capacity. Staff member were very kind to put me into another room. The security guard were very helpful in showing me some replacement rooms before I decide which room to settle on. Breakfast was good with varieties of dishes.

Cons:

Buttons on the lift sometimes work.

2026-06-02 • via Nuitee
M
MaryAn • solo_traveller • my
3
Poor hotel service.
Pros:

Housekeeping staff were accommodating.

Cons:

The tv screen was faulty. The shower gel dispenser was faulty, so I just used the shampoo as shower gel. The pillow case had dead insect and faeces on it and I requested a replacement. The new one had black grease.only one night for a function so I let it go. The room phone was faulty and I walked down to infm reception to have the pillow changed. The receptionist was not empathetic to these defects. Hope to see these improved if want repeat customers.

2026-06-02 • via Nuitee
K
Kaliammal • family_with_children • my
7
Reasonable price
Pros:

Location - very near to train station

Cons:

Did have a family room for four - managed with 3.

2026-06-02 • via Nuitee
S
Shavi De Alwis • family_with_children • lk
1
Pros:

Nothing we liked. We choose this because it has 24 hrs front desk. Once we reached after a long drive in the early morning, the reception informed we have two separate beds instead of one queen single bed. Once we asked whether can change this, they replied very rude saying it is subjected to the availability. We can understand, but can not accept rudeness of the replies.

Cons:

Cleanliness is very bad. Bathroom door can not lock. No mat inside the room. Also the room telephone did not work. Old type AC machine which is very hard to control. Totally disappointed. What we saw in the images are not real when we see it physically. Bad Smell.

When having the breakfast there were no much vegitarian options. Most of are oily foods. Also in the 2nd day morning when we go for breakfast, most of food were finished. They doesn't count how many guests they have. Later they put some half way cooked sausages which can not eat. Had to wait a long time until they clean a table to sit.

Car park entrance and exit were very narrow. Our car can not turn one time. Had to reverse and go.

Not even worth for money.

2026-06-01 • via Nuitee
R
RIKKIE BIN • solo_traveller • my
10
2026-06-01 • via Nuitee
T
Ting • solo_traveller • my
8
2026-05-31 • via Nuitee
P
PAUL • solo_traveller • my
3
Sweating & swearing through my 2 nights stay!
Pros:

Cleanliness of the rooms, bathroom.

Cons:

The mattress was sunken.
The air conditioning wasn’t working. Upon complaining to the main desk, a technician came and told me to wait 2 hours for the chill effect. After 5 hours, i was already sweating. When i called the front desk i was told all rooms were full. They never got back to me despite telling me they would call if any other rooms availed.

2026-05-30 • via Nuitee
I
IQBAL • solo_traveller • my
9
2026-05-29 • via Nuitee
S
Sarghuna Rao • family_with_children • my
6
2026-05-29 • via Nuitee
E
Emiline • extended_group • my
8
2026-05-28 • via Nuitee
N
norhaslina • couple • my
9
2026-05-28 • via Nuitee
S
Samar Nath • family_with_children • in
1
Pros:

Very poor experience. Booking.com cheated us. No breakfast served where as it was included

Cons:

Very poor experience. Booking.com cheated us no breakfast served whereas it is with our plan

2026-05-26 • via Nuitee
N
Nurul • solo_traveller • my
9
it was comfortable.
Pros:

The location is accessible, easy to find, and the room is easy to find too. I didn't get breakfast because I didn't ask for it. The check-in was smooth too, thanks to the friendly staff.

Cons:

none.

2026-05-25 • via Nuitee
I
IQBAL • solo_traveller • my
9
2026-05-25 • via Nuitee
N
Noor Athirah • solo_traveller • my
7
2026-05-25 • via Nuitee
R
Robin • solo_traveller • my
6
2026-05-24 • via Nuitee
W
Wong • solo_traveller • my
6
Pros:

Staff friendly

Cons:

Facilitiest a bit old room got smell

2026-05-21 • via Nuitee