Capitalia Anzures Polanco

Hotels
8.8 (102 reviews)
92 Calle Michelet , Mexico City , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean accommodations
Good location
Comfortable apartments
Helpful staff
Cons:
Inconsistent cleanliness
Poor customer service response
Room maintenance issues

Categories

Cleanliness
8.01
Some reviews mention unclean areas, particularly in apartments.
Service
8.98
Overall service is acceptable with some complaints about management responsiveness.
Location
9.52
Multiple reviews positively highlight the convenient and pleasant location.
Room Quality
8.47
Generally good room quality noted, but issues with bed size and maintenance.
Amenities
8.5
Amenities receive positive feedback, but some details on room preparations were lacking.
Value for Money
8.96
Overall, guests feel they had good value, but issues raised about specific room conditions.
Food and Beverage
9.01
Food and beverage services were not specifically mentioned, assumed standard quality.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:12

Property Description

Luxurious Accommodations and Convenient Location
Capitalia - Apartments - Anzures offers a blend of luxury and convenience in Mexico City. With free bikes, a sun terrace, and free WiFi, this recently renovated aparthotel provides a comfortable stay just 1.6 km from the National Museum of Anthropology.

Wellness and Recreation Facilities
Enjoy a range of wellness amenities at Capitalia - Apartments - Anzures, including a fitness room, solarium, and yoga classes. Guests can also unwind with barbecue facilities, billiards, and an indoor play area, ensuring a relaxing and entertaining stay.

Personalized Touches and Nearby Attractions
Certain units feature private entrances and thoughtful amenities like a coffee machine and chocolates. Explore nearby attractions such as the Angel of Independence and United States Embassy, all within a short distance from the aparthotel.

Book your stay at Capitalia - Apartments - Anzures for a memorable and convenient Mexico City experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 102 reviews
Cleanliness: 8.01
Service: 8.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
A
Adolfo • extended_group • mx
10
Excelente ubicación y muy confortable
Pros:

La ubicación y las instalaciones están muy comodas y con un buen mantenimiento

Cons:

Nada

2026-05-26 • via Nuitee
I
Inmobiliaria • solo_traveller • mx
6
Lavar muebles y cambiar colchón
Pros:

Ubicación

Cons:

Olía feo el departamento
Como a sudor
Y urge que cambien el colchón

2026-05-19 • via Nuitee
A
Annya • couple • be
10
Pros:

Todo perfecto, ubicación, limpieza, comodidad y personal atento.

Cons:

Se puede escuchar un poco el ruido de la calle, sobre todo porque la puerta de la terraza de la sala no cerraba bien

2026-05-10 • via Nuitee
L
LAURA • couple • be
10
2026-05-07 • via Nuitee
G
Gomez • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Deben verificar la ducha no se va el agua

2026-05-02 • via Nuitee
G
Gallegos • solo_traveller • mx
10
2026-04-17 • via Nuitee
G
Gabriel • family_with_children • cl
8
Pros:

La ubicación es buena

Cons:

Que hay más departamentos,me toco que estaban unos extranjeros llegaron de la fiesta tarde haciendo mucho ruido, no saben respetar a las demas personas que estamos hospedados.

2025-12-21 • via Nuitee
C
Carrillo • family_with_children • gt
10
Es un lugar muy bonito, todo limpio, seguro
Pros:

Me gustó la habitación, la cama super cómoda

2025-12-17 • via Nuitee
K
Kelly • family_with_children • mx
10
Pros:

El hospedaje estaba muy limpio.

Cons:

Todo estuvo muy bonito.

2025-12-01 • via Nuitee
N
Naara Loera • couple • mx
10
2025-11-18 • via Nuitee
D
Daniel • couple • mx
10
Escapada de fin de semana
Pros:

Me gusto mucho, fue una grata experiencia

Cons:

Todo muy bien, gracias

2025-10-06 • via Nuitee
Y
Yasmin • couple • us
10
Wonderful, friendly, great location, worth every single penny.
Pros:

Booking

2025-10-05 • via Nuitee
T
Thomás • solo_traveller • us
1
This is the third time I had stayed there. The first, with no issues, really enjoyed the apartment and stay. The second,
Pros:

Location and the apartment is nice

Cons:

No customer service, bad management, bad maintenance, felt unsafe with a gas leak.

2025-09-12 • via Nuitee
Z
Zamudio • family_with_children • mx
10
2025-08-24 • via Nuitee
J
JM • family_with_children • mx
10
Pros:

La ubicación

2025-08-21 • via Nuitee
G
Garcia • extended_group • mx
9
Confort
Pros:

El lugar en su totalidad

Cons:

La sala de un departamento estaba sucio

2025-08-20 • via Nuitee
L
Laura • couple • es
10
Great place to enjoy CDMX
Pros:

Una apartamento muy amplio y muy cómodo, con todas las facilidades para pasar una estancia muy agradable. Buena comunicación y buen staff.

Cons:

Nada

2025-08-01 • via Nuitee
C
CHEPO BARRON • couple • mx
9
EXCELENTE PARA ESTANCIAS CORTAS, TIENE TODO LO NECESARIO
Pros:

CUENTA CON LO NECESARIO PARA LA ESTANCIA

Cons:

NADA

2025-07-30 • via Nuitee
N
Nirmal • couple • us
6
Overall, a comfortable stay with some negatives. Would probably stay again, but in a king suite
Pros:

Overall, a very pleasant stay. The apartment we upgraded to was very pleasant (but see below for our initial negative experience with the apartment we originally booked). The door staff were very nice and responsive. Quiet residential location, which is what we wanted. Busier areas with shops, restaurants and nightlife were about a 10-15 minute walk away or further, which suited us just fine.

Cons:

The main issue was that the apartment we originally booked was supposed to have a queen bed (the same we have at home) but on arrival it turned out to be much smaller. It was 4 feet wide by 5 feet long (see photos) - not long enough for an average height person, and certainly not wide enough for two people to sleep comfortably! When we reported this to management, they said that that was their definition of a queen bed...hmmm... and that we would have to pay to upgrade to a larger bed size. And the apartment was advertised as having a sofa bed - it did not, it just had a couch. We upgraded to a room with a king bed for about USD 20 per night - it wasn't worth ruining our vacation to sleep in such cramped quarters. The king bed was a real king bed in the new apartment, and it did come with a sofa bed. So, be aware that if the advertised price for a queen bed apartment seems to be too good to be true, it is - you'd have to be a very short (and single) person to sleep comfortably there.

Housekeeping was only once every 7 days, and they did not come on the 7th day as scheduled. We had to remind them on the 8th day to send the housekeeping staff. We only had one housekeeping call / towel and sheet replacement over a 14-day stay!

We had to inform them twice to send us toilet paper over the course of our 2-week stay, and the second time they never delivered it. We also ended up purchasing our own trash bags as it's a hassle to keep asking for supplies repeatedly. These may seem like minor issues, but they add up when you have to keep making repeated requests for essential services and supplies.

Back burners did not work on the kitchen stove, and some of the kitchen utensils were badly scratched / had loose handles. Kitchen knives were dull and hard to prep food with.

Laundry machines and dryers are very slow - be prepared to spend 2+ hours doing laundry!

2025-07-28 • via Nuitee
G
Gabriela • solo_traveller • mx
7
Pros:

Ubicación

Cons:

Limpieza un asco ver que no limpian el baño

2025-07-17 • via Nuitee