The Westin Xi'an

Hotels
•
Westin
8.8 (70 reviews)
66 Ci En Road, Qu Jiang New District, Xi'an , Xi'an , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable rooms
Cons:
Service could be improved
Miscommunication on promotions

Categories

Cleanliness
8.78
Rooms were clean and modern with comfortable beds.
Service
8.75
Staff were friendly and attentive, but some service was lukewarm.
Location
9.29
Excellent location close to attractions and shopping.
Room Quality
8.74
Spacious and well-maintained rooms providing good comfort.
Amenities
8.77
Well-equipped amenities including washing machine and microwave.
Value for Money
8.73
Good price/quality ratio for the services offered.
Food and Beverage
8.28
Breakfast options were limited but high quality.
Overall Experience
9.05
Overall a pleasant stay with minor issues regarding promotions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:24

Property Description

Luxurious Getaway in Xi'an
Boasting an on-site Chinese museum with over 2000 artifacts, The Westin Xian offers a luxurious escape in the ancient city of Xi'an. Guests can enjoy the indoor pool, WestinWORKOUT® Gym, and Spa treatments. Free tickets to Xi’an Qu Jiang Museum of Fine Arts add to the experience.

Stylish Rooms and Comfort
The air-conditioned rooms feature a 37-inch flat-screen TV, Westin Heavenly Bed®, and elegant bathrooms with separate shower and bathtub. The hotel's proximity to attractions like Big Wild Goose Pagoda and Tang Paradise makes it a convenient choice for travelers.

Dining and Leisure Options
Indulge in Japanese cuisine at Mai Restaurant, Cantonese dishes at Zen5es, and international fare at Seasonal Tastes. Relax with desserts at Daily Treats or drinks at The Lobby Lounge. With day trips, limousine services, and a sauna available, The Westin Xian ensures a memorable stay.

Book your luxurious stay at The Westin Xian for an unforgettable experience in Xi'an!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 70 reviews
Cleanliness: 8.78
Service: 8.75
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
S
Siyuan • couple • au
9
Great quality hotel with perfect location
Pros:

The hotel is located perfectly cross the road to the Giant Goose Pagoda and Datang ever-bright city. The facilities are excellent and the breakfast is delicious with ample options. The room is clean and spacious and the kids enjoy the sofa bed.

Cons:

Facing the busy road

2026-05-22 • via Nuitee
W
Weijuan • couple • tw
10
2026-05-18 • via Nuitee
L
Lay Leng • solo_traveller • tw
9
Pros:

整體氛圍

Cons:

早餐天天一層不變

2026-05-17 • via Nuitee
V
Vencel • family_with_children • hu
10
2026-05-08 • via Nuitee
Z
Zhongying • couple • us
9
2026-05-05 • via Nuitee
H
Hing Chi • couple • hk
8
2026-05-04 • via Nuitee
J
Julia • couple • br
10
Vá sem medo!
Pros:

Tudo excelente!

Cons:

Nada

2026-05-02 • via Nuitee
D
Dmytro • couple • cn
10
Pros:

Two weeks ago, I had a planned trip to Xi’an with a reservation at this hotel, but my plans changed unexpectedly at the last minute.
I would like to highlight that the hotel handled the situation very professionally and refunded the full amount of my booking without any charges — which I truly appreciate.

A week later, we finally arrived. At around 3:00 PM during check-in, our room was still occupied, and we were asked to wait for about an hour.

We were traveling with two small children (2 and 4 years old), who were tired, sleepy, and understandably upset after the journey.

Once again, the hotel handled the situation in an excellent way:
they kindly upgraded us to a very spacious two-bedroom residence apartment.

This completely changed our experience — the kids were able to rest comfortably, and we ended up with even more space and comfort than we had originally booked.

A big thank you to the hotel team for their flexibility, care, and truly high-level service

2026-04-28 • via Nuitee
A
AI CHU • couple • my
9
Great stay and will definitely return.
Pros:

Room was spacious and clean. The bed was super comfortable, had a good rest there. Breakfast was great, wide selection and generous. We could try different foods everyday :)
Coffee selection was also great :)

2026-04-23 • via Nuitee
J
josie • family_with_children • au
9
2026-04-22 • via Nuitee
E
emma • couple • es
10
Precioso hotel en un entorno encantador
Pros:

La ubicación , el diseño , la amabilidad de los empleados y el desayuno .

Cons:

Nada

2026-04-17 • via Nuitee
H
Hing Chi • couple • hk
8
Pros:

地點

Cons:

床太軟

2026-04-06 • via Nuitee
C
chong • couple • my
10
Amazing journey
Pros:

Beautiful interiors

Cons:

Location

2026-03-15 • via Nuitee
K
Kesia • extended_group • be
10
2026-03-04 • via Nuitee
S
soeun • family_with_children • kr
10
Pros:

숙소의 위치, 직원들의 정확한 호텔 업무의식을 가지고 있습니다.
친절하고, 정확했습니다.

Cons:

수영장의 샤워시설

2026-01-20 • via Nuitee
S
S • extended_group • sg
9
2026-01-05 • via Nuitee
D
Dan • couple • gb
10
We had a very nice stay. Room is spacious with separate toilet and shower room. The breakfast is amazing! We didn’t have
Pros:

Everything

Cons:

none

2025-12-28 • via Nuitee
T
Timothy • couple • sg
10
Staff were attentive and the room was confortable. They noticed that we had book the apartment instead of the hotel room
Pros:

Very near Tang Everbright City and Large Wild Goose Pagoda. Excellent service and comfortable room

Cons:

Heater was a bit weak compared to other hotels

2025-12-16 • via Nuitee
D
Donna • family_with_children • us
5
Pros:

I like the location of the hotel to the big wild goose pagoda and a mall is right across the street.

Cons:

We were on the first floor of the hotel so there's no view just looking at the side yard from the window. We would smell cigarette smoke coming from nearby our room so we weren't sure if it's the wind blowing the smoke into the building and coming through that way or people/staff smoking in the lobby area (we were on the ground floor and seems like there's a passageway where staff move through right across from our room.) We also heard conversations occurring around 11pm right outside our room (there was a sitting area just outside beside our room) and I didn't like that. My kids did not like the pool and facility at this hotel in comparison to other pool&facilities in China. The steam room had a mold-like smell but it was not operating at the time we were there.

2025-12-10 • via Nuitee
A
Adeline • couple • sg
10
Excellent hotel with perfect location!
Pros:

Modem and super clean. Biget in toilet is a plus!!!

Cons:

Temperature in room not able to control. Centralised system. Cos we find a little warm even is winter.

2025-12-07 • via Nuitee