Hai Au Hotel

Hotels
7.9 (68 reviews)
03 Nguyễn Chánh, Phường Lộc Thọ, Thành Phố Nha Trang, Việt Nam , Nha Trang , vn

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Spacious rooms
Good value for money
Cons:
Faulty lighting
Electrical issues in the room

Categories

Cleanliness
7.35
The maintenance of the room could have been better, as there was an issue with faulty lighting.
Service
8.35
The staff was responsive and eventually resolved the issue with the light, though it was initially unsatisfactory.
Location
8.85
Convenient location, very close to the city center.
Room Quality
6.85
The room was spacious but lighting issues impacted overall experience.
Amenities
7.85
Standard amenities provided, but could use improvements.
Value for Money
8.35
Great value considering the price point.
Food and Beverage
7.85
No specific feedback was provided on food and beverage.
Overall Experience
7.75
Overall a positive experience with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:57

Property Description

Prime Location

Modern Amenities

Exceptional Service

Experience the best of Nha Trang at Khách sạn Hải Âu. Enjoy a comfortable stay just steps away from Nha Trang Beach and Nha Trang Centre Shopping Mall. Unwind in our air-conditioned rooms equipped with free WiFi and flat-screen TVs. Let our 24-hour front desk assist you with organizing tours to explore the city. Indulge in room service and relax in the shared lounge. With free private parking and a terrace, we ensure a convenient and enjoyable stay for all our guests. Book your stay now for an unforgettable experience in Nha Trang!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 68 reviews
Cleanliness: 7.35
Service: 8.35
Location: 8.85
Room Quality: 6.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 7.75
S
SRDJAN • couple • au
1
TERRIBLE FAKE DISGUSTING
Pros:

TERRIBLE Fake advertising. There is no swimming pool at this hotel, despite what is advertised. I don't understand why they would mislead customers.

There is rust coming out of hotwater water system which really smells bad, The bathroom has no water pressure, making it impossible to have a proper shower. The bath towels are very small, the rooms are old and outdated, and the accommodation is significantly overpriced for what is offered.

Hotels should accurately represent their facilities. I will be reporting this property for false advertising.

DISGUSTING PLACE

Cons:

TERRIBLE Fake advertising. There is no swimming pool at this hotel, despite what is advertised. I don't understand why they would mislead customers.

There is rust coming out of hotwater water system which really smells bad, The bathroom has no water pressure, making it impossible to have a proper shower. The bath towels are very small, the rooms are old and outdated, and the accommodation is significantly overpriced for what is offered.

Hotels should accurately represent their facilities. I will be reporting this property for false advertising.

DISGUSTING PLACE

2026-07-16 • via Nuitee
L
Lệ • family_with_children • vn
4
2026-07-16 • via Nuitee
B
Bui • extended_group • vn
10
Pros:

Everything was great!

2026-07-15 • via Nuitee
T
Thien an • solo_traveller • vn
1
2026-07-14 • via Nuitee
P
Pham • family_with_children • vn
4
Pros:

nhân viên vui vẻ

Cons:

cơ sơ vật chất cũ quá, hư hỏng quá trời , ko có cách âm, nghe xe cộ chạy ngoài đường

2026-07-13 • via Nuitee
H
Hieu • couple • vn
10
2026-07-12 • via Nuitee
B
Bao • solo_traveller • vn
7
2026-07-12 • via Nuitee
M
Marina • couple • kr
8
Pros:

Только местоположение

Cons:

Очень старый отель. Конечно цена была низкая. У нас в этот день было выселение из другого отеля. А вылет был ночью. Мы решили снять номер в этом отеле. Мебель старая,поломанная,в отеле не приятных запах,занавески,постельное,полотенца и пр…очень старое. Воды теплой не было,ванная как будто из хоррора .. Получилось так,мы сначала не смотря на комнату,сняли номер на ресепшене (персонал был грубоват). А когда поднялись в номер,были очень расстроены ((. И решили просто на всякий случай оставить номер,чтоб сполоснуться перед вылетом. А багаж у нас остался в отеле Шератон(очень хороший отель!!!). Только местоположение отличное!

2026-06-29 • via Nuitee
T
Thuận • solo_traveller • vn
7
Pros:

Gần biển

Cons:

Phòng cũ, tiện nghi kém, khóa hỏng, máy lạnh cũ.

2026-06-22 • via Nuitee
N
Nguyễn • solo_traveller • vn
5
2026-06-17 • via Nuitee
T
Trường • couple • vn
8
2026-06-15 • via Nuitee
T
Thái • couple • vn
8
2026-06-15 • via Nuitee
X
Xuân Bính • solo_traveller • vn
8
Khá hài lòng.
Pros:

Chủ khách sạn nhiệt tình và vui vẻ.

Cons:

Phòng tắm hơi chật, phòng nhỏ thì hơi bí vì không có cửa sổ. Phòng lớn thì khá OK.

2026-06-12 • via Nuitee
A
Aruzhan • couple • kz
8
Жалпы алғанда бөлменің кеңдігі, екі адамға екі кровать болғаны ұнады, бағасы средний салыстырғанда. Отель орналасқан көш
Pros:

Теңізге жақын орналасқан, бөлмесі кең

Cons:

Ескі отель, ішіндегі заттары да, ванна, унитаз ескі.. түнде бөлме жарық емес, жарык көзді ауыртатындай сары..

2026-06-10 • via Nuitee
T
Thi • couple • vn
7
Pros:

Phòng rộng rãi, nhưng hơi cũ

2026-06-09 • via Nuitee
T
Trần Long • solo_traveller • vn
9
2026-06-05 • via Nuitee
T
trường • couple • vn
8
Pros:

Ok

2026-05-22 • via Nuitee
P
Phạm • solo_traveller • vn
9
2026-05-20 • via Nuitee
P
Phương • couple • vn
10
2026-05-19 • via Nuitee
H
Hải • couple • vn
7
2026-05-18 • via Nuitee