Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Spacious and comfortable
Supportive staff
Cons:
Issues with cleanliness
Complicated parking logistics

Categories

Cleanliness
6.71
Cleanliness was noted as an issue with some maintenance problems and a dirty bathroom.
Service
8.68
Staff are easy to reach and supportive, although there were some logistical challenges.
Location
8.72
Convenient location near shopping and parking.
Room Quality
7.67
Rooms are spacious but some features, like the bathroom, had issues.
Amenities
8.2
Amenities were generally good but with some room for improvement, such as bathroom fixtures.
Value for Money
8.16
Slightly pricier but considered worth it for the overall comfort.
Food and Beverage
8.21
No specific feedback provided; assumed standard quality.
Overall Experience
7.68
Overall experience is mixed due to unresolved issues but with good aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:00

Property Description

Breathtaking Sea Views
Enjoy stunning sea views from the comfort of your room at Homesuite' Home at The Loft. Relax and unwind while taking in the serene surroundings.

Convenient Family Amenities
With family rooms and a year-round outdoor pool, this property is perfect for families looking for a comfortable and convenient stay. A private entrance adds to the ease of your visit.

Dining and Relaxation
Indulge in delicious meals at the on-site family-friendly restaurant, open for dinner, lunch, brunch, and cocktails. After a day of sightseeing, unwind in the garden or take advantage of available sightseeing tours.

Ready to experience a blend of comfort and convenience? Book your stay at Homesuite' Home at The Loft now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 183 reviews
Cleanliness: 6.71
Service: 8.68
Location: 8.72
Room Quality: 7.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 7.68
A
Ardiana • couple • my
7
2026-05-26 • via Nuitee
M
Mohd Fakhri • extended_group • my
9
2026-05-23 • via Nuitee
A
aslyn • solo_traveller • my
8
2026-05-02 • via Nuitee
F
Fikri • solo_traveller • bn
10
Pros:

Convenient..clean

Cons:

Key only 1,hard to use lift when we split around

2026-04-26 • via Nuitee
T
Tze Kin Jerry • family_with_children • hk
1
入住不到一小時已經轉住另一酒店
Cons:

梳化有飲品漬
廁所門有霉漬
床褥凹陷

2026-04-01 • via Nuitee
J
Julie • couple • ca
6
Great location and View but Unit needs of much Maintenance
Pros:

We found the location to the Imago Mall, golf and restaurants to be the best part of our stay. The gym and pool facilities on the 6th floor were enjoyable. The view towards the ocean from the balcony was wonderful.

Cons:

We didn’t find the cleanliness and general maintenance to be to the standard we would have expected. The unit was run down, needed paint and in need of many repairs which were completed during our stay. This was a huge inconvenience for us.

2026-03-27 • via Nuitee
S
SITI NAIMAH • family_with_children • my
8
2026-03-08 • via Nuitee
F
Fitry • couple • my
7
Pros:

the unit was spacious,comfortable and very clean..The staf was friendly and helpfull.highly recommended!

2026-03-01 • via Nuitee
A
Ahmad Shakri • extended_group • my
9
Pros:

Dekat lif
Rumah luas
Ada 3 helai tuala
Ada seterika/iron board
Ada hair dryer
Ada tv
Dalam Imago mall

Cons:

Langsir dated
Perabot dated
Bilik air dated
Bilik air sempit
Pintu tiada second lock - unsafe
Pintu masih guna kunci manual
AC lambat sejuk - perlu servis
No bubble-soap
Only netflix on tv

2026-02-10 • via Nuitee
F
France • couple • my
7
2026-02-09 • via Nuitee
S
Saiful • extended_group • au
6
Okay, but still needs improvement :)
Pros:

(Apartment with Sea View - 6 people)

- The views from the apartment were beautiful, both the window and balcony views were facing the sea. Great for watching the sunset, sunrise, and planes passing over.
- Rooms were fairly clean, beds were comfortable.
- Located within IMAGO Mall, so shopping and eating is super easy.

Cons:

It seems there was flooding in Sabah the week before our visit, so on our first night, they relocated us to a room in The Sigar near Sutera Bay due to water supply issues. They only notified us of this change 2 hours before check-in when we were already on our way to the Loft. We also had to argue with them to upgrade our room because they were only willing to offer 2 king beds and a sofa bed for 6 people. We paid for 6 single beds.

Luckily, we moved back to the Loft on our second stay. However, there were still issues:
- Check-in and parking could be simpler: You need to pick up the access card from their housekeeping in front of Imago Mall at check-in time. Then, you need the card to access the Loft, the lift, and then the unit. For parking, you need to scan the card twice to access parking. Considering there is only ONE card for 6 people, this is annoying. Next time, you should supply a minimum of 2 or 3 access cards.
- Our room was unlocked for more than 6 hours because the door was not locking properly. I was up until 1AM in the morning trying to ask the staff to come and fix the door, because they did not want to fix it immediately. Eventually, their technicians fixed it, but this is the staff's responsibility to explain how to lock the door properly, and ensure all facilities are in good condition. The door was in terrible condition and showed signs of damage.
- We found locks and screws in the bottom kitchen drawer. Drawers should be clean before check-in, not filled with rubbish.
- We paid for THREE bathrooms with a shower, but only got two with a shower because one was under maintenance. They never told us when this would be fixed and it was unusable the whole stay. Same with swimming pool, never told us when it was ready to use.

For experienced travelers, these self check-in apartments are okay for a budget.

2026-01-19 • via Nuitee
K
kamarudin • extended_group • my
7
Pros:

Kitchen and bathroom facilities .

Cons:

Security steps a little bit complicated.
Should have a receptionist to assist first time guests at the Loft.

2026-01-07 • via Nuitee
N
NUR FARRAH FATIHAH • couple • my
9
Very spacious and comfortable, perfect for large families. The unit is well equipped with thoughtful details like a toas
Pros:

The unit is very spacious and comfortable, making it ideal for large families. The kitchen is well equipped, and I was pleasantly surprised to find a toaster, which made it easy to enjoy instant toast anytime.All the rooms are large, bright, and well maintained, each with its own bathroom and shower. There are many sockets, and their placement is very practical and easy to access, unlike many other places I’ve stayed at.A washing machine is also provided, which is very convenient, especially for longer stays. Although the price is slightly higher, everything is worth it, and I would not mind paying more for this level of comfort and convenience.

Cons:

Overall, everything was good. However, there were a few bathroom pipes that were not functioning perfectly, although they were still usable, so it was not a major issue.I also feel that a larger TV would be more suitable, as the unit is quite spacious and would be better complemented by a wider screen

2025-12-27 • via Nuitee
N
NOORHIDAYAH • family_with_children • bn
9
Pros:

near with lift and shopping mall also park car

Cons:

wifi lagging

2025-12-16 • via Nuitee
S
shahrin • family_with_children • bn
7
Pros:

The homestay is nice and offers a sea view, with 3 bedrooms, a living room. The apartment is also very large, spacious, and enjoyable for us. The Loft C Residence is in a different building, next to Imago Shopping Mall, and the parking area is conveniently located near the entrance.

Cons:

The rubbish room is located next door to the unit, and during our stay there was occasionally a noticeable strong smell that could be detected inside the unit.

2025-12-15 • via Nuitee
J
Jumat • family_with_children • my
8
2025-12-13 • via Nuitee
M
Michael from Melbourne • family_with_children • au
5
Not a very nice stay experience though the staff are supportive
Pros:

The staff is easy to reach by WhatsApp, communicative and supportive. Appreciate their help.
Can walk straight down to IMAGO shopping Centre.
Just a warning to all visitors - first time driving to the carpark on 4th floor can be confusing. - there are pillar numbers and there are numbers in the parking box ON the ground - we saw a lot of car got tyre cramped.

Cons:

Only one set Key and Access Card is provided - we have 4 of us, very inconvenience.
Second room is a bit small and the second bathroom is outside the second room, and water pressure for shower is pitiful.
The unit is clean but not well maintained - toilet seat is loose, bathroom door is dirty, shower head seems to fall off anytime.
Bed is too hard for comfort and too low.
No microwave is provided. TV Box not working. Dryer in the washing machine is not working (it's a 2 in 1 machine).
On a Saturday night, it took 2 hours to reach the 2nd carpark gate on 4th floor (which the parking pass only allowed 15 minutes from the 1st gate), and that caused all the trouble to call carpark security, who are definitely under staff - this is IMAGO carpark managemnt issue though; but still affect our experience of the stay.
I do not normally leave much negative comments in my reviews but this unit really do not tick a lot of boxes.

2025-12-09 • via Nuitee
A
azme • solo_traveller • my
10
Pros:

very comfortable and clean.

Cons:

Nothing

2025-12-06 • via Nuitee
K
Kiat Yin • extended_group • my
2
The most horrible experience
Pros:

The apartment is just next to Imago shopping mall which is convenient to buy food and there are a lot of restaurants and cafes in the mall. But you will need to walk outside from the lobby to the mall beside as there is no internal connection walkway to the mall.

Cons:

We had very bad experience with the unit. They advertised as a 3 bedrooms and 3 bathrooms unit but when we got to the unit which is located on level 3, one of the bathroom is under maintenance, and the room is plagued with mold. When we told the management about this, they have the audacity told us to just deal with it. Only when we told them we will be filing complaint to the relevant parties, they started to take us seriously. Worst was, we made the reservation 4 months ago, they have 120 days, freaking 120 days to look at the unit and maybe have the basic human decency to tell us that the unit is not really suitable for rent? Seriously, like you look at the room with mold infestation and bathroom locked with a sign “under maintenance” on it, and thought “yea, people would not notice this and wanted to stay there”. Plus, the black mold looked like it has been there for a very long time and no action was taken to fix it up, it was so bad that the wood plank on the floor has detached itself from the floor due to the moist and mold and the room is filled with unpleasant moldy smell.

2025-10-18 • via Nuitee
D
Dayangku • family_with_children • my
10
2025-10-12 • via Nuitee