Kimpton Santo San Antonio - Riverwalk by IHG

Hotels
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Kimpton Hotels
9.1 (723 reviews)
431 South Alamo Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful hotel
Great location
Comfortable beds
Friendly staff
Nice rooftop pool
Cons:
Limited breakfast options
High valet charges
Long wait for breakfast
Some outdated facilities

Categories

Cleanliness
9.46
Quarto limpo e cama muito confortável. Limpeza bem avaliada pelos hóspedes.
Service
9.93
Les chambres sont bien pensées et très confortable. Super service au bar et par le personnel.
Location
9.67
Ótima localização. Un emplacement parfait pour visiter.
Room Quality
9.42
Chambres confortables avec une jolie déco.
Amenities
8.45
Absence de petit-déjeuner buffet est un point faible.
Value for Money
8.41
Prix un peu cher, surtout pour le petit déjeuner.
Food and Beverage
7.96
Menu limité et coûts élevés pour le petit-déjeuner et le restaurant.
Overall Experience
9.53
Une expérience globalement très positive avec des points à améliorer.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:42

Property Description

Luxurious Amenities
Kimpton Santo offers a range of amenities for guests to indulge in, including a sparkling outdoor swimming pool, a well-equipped fitness centre, and complimentary use of bicycles to explore the city.

Convenient Location
Situated just 600 metres from the Henry B Gonzalez Convention Center and the vibrant city centre, Kimpton Santo provides easy access to popular attractions such as Tower of the Americas, The Alamo, and Ripleys Believe It Or Not Museum.

Exceptional Service
With a 24-hour front desk and room service, guests at Kimpton Santo can expect top-notch service throughout their stay. Book now to experience luxury and convenience in San Antonio.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and costs USD 12 per 24 hours.

Location

Guest Reviews

9.1
Based on 723 reviews
Cleanliness: 9.46
Service: 9.93
Location: 9.67
Room Quality: 9.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.53
I
Ingrid • family_with_children • fr
9
Pros:

Les lits l emplacement l accueil la déco

Cons:

Forfait de petit déjeuner par personne avec des prix très élevés et des tips a payer …. On peut dépasser très vite avec un jus un café et un plat ……. ainsi que le prix du parking journalier de 60 euros par jour à payer …. Faut le savoir quand on réserve le budget n est plus le même du coup

2026-06-06 • via Nuitee
D
Dung • family_with_children • us
10
2026-06-05 • via Nuitee
E
Esther • couple • us
10
2026-06-04 • via Nuitee
J
Jason • couple • us
10
Welcoming, great view, really good AC, and a comfortable bed.
Pros:

Very nice looking. Fast room service for breakfast. Excellent valet help. Everyone there was so welcoming and honestly not just saying it as if they were friendly when approached. I was acknowledged by the staff every time I went past which was very nice.

Cons:

Fridge didn’t work all that well ( but do they ever) and was in the bedroom area not the living area but that’s just splitting hairs to find something wrong.

2026-06-04 • via Nuitee
R
Ryan • solo_traveller • us
10
Can’t wait to visit San Antonio and stay at the Kimpton again
Pros:

Gorgeous design, excellent staff, delicious food, great location - beautiful roof top pool

Cons:

My room 1022 was right next to the door that staff accessed constantly - heavy door constantly shutting loudly was annoying

2026-06-04 • via Nuitee
D
dr. jens • extended_group • de
9
2026-06-03 • via Nuitee
C
Christelle • family_with_children • fr
9
Très bel hôtel
Pros:

La proximité des restaurants, de la rivière

Cons:

Rien

2026-05-29 • via Nuitee
O
Olga • extended_group • us
10
Pros:

Nazira was very helpful

2026-05-27 • via Nuitee
S
SHU FENG • solo_traveller • tw
10
2026-05-26 • via Nuitee
P
Pamela • couple • us
9
2026-05-26 • via Nuitee
E
Estela • couple • us
10
2026-05-26 • via Nuitee
Y
Yvonne • couple • gb
9
2026-05-26 • via Nuitee
R
REMY • family_with_children • mx
9
MUY BIEN
Pros:

ROOF TOP

Cons:

QUE NO ESPECIFICAN EN LA APLICACION Y AL HACER CHECK OUT SE PAGO MAS

2026-05-25 • via Nuitee
D
Dalia • solo_traveller • us
9
2026-05-20 • via Nuitee
M
Marina • family_with_children • it
8
The physical property and dining were enjoyable, the stressful billing and poor valet management overshadowed what shoul
Pros:

On a positive note, the property is modern and well-maintained, and the restaurant offers great food. However, there is room for improvement regarding the staff; while generally pleasant, they occasionally appeared disengaged and lacking a strong customer-service presence.

Cons:

We had a frustrating stay due to issues with the valet and hotel billing. Our car wouldn't start, and the third-party valet company provided terrible service and mass confusion. Worse, the hotel initially refused to take ownership or support us until we reached out to corporate. Additionally, the billing process is disorganized and stressful. Perhaps this is standard practice in the US, but after already leaving a card on deposit, receiving 3 a.m. notifications as ‘night audits’ for daily charge deductions feels incredibly aggressive. This is not an approach taken in Europe, Africa, or Asia, nor what we’ve experience in other hotels in the US. It made the final payout incredibly confusing and chaotic, especially for a large family party trying to settle a single, unified bill at checkout.

2026-05-19 • via Nuitee
M
Marina • family_with_children • it
7
2026-05-19 • via Nuitee
J
Jennifer • couple • us
9
Pros:

Location, clean, friendly staff

Cons:

Small bathroom

2026-05-18 • via Nuitee
S
Sharon • couple • gb
9
Great location, great clean facilities and lovely staff
Pros:

Great location. Lovely and clean facilities. We stayed for three night and Issac on the front desk both checked us in and out. He was polite, informative and very helpful The food in the restaurant was exceptional, very tasty, and well presented.

2026-05-17 • via Nuitee
R
Rogerio • couple • br
7
2026-05-17 • via Nuitee
R
robert • couple • us
10
2026-05-16 • via Nuitee