Babylon Premium Hotel & Spa

Hotels
9.2 (3741 reviews)
05-07 Hàng Hòm , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Clean room
Cons:
Inconsistent breakfast quality
Some rooms small or lacking windows

Categories

Cleanliness
8.7
Some comments about cleanliness and a mention of a staircase being a fire hazard.
Service
10
The staff received high praise for their helpfulness, warmth, and friendliness throughout multiple reviews.
Location
9.67
Multiple reviews highlight the excellent location in Hanoi's Old Quarter, with easy access to attractions.
Room Quality
8.71
Rooms are described as clean and comfortable, but some reports mention small size and lack of windows.
Amenities
8.66
Amenities are generally satisfactory, with good breakfast options, although some found the coffee lacking.
Value for Money
9.19
Good value for the price, especially considering location and the overall experience.
Food and Beverage
8.65
Breakfast received mixed reviews; it was good overall, but some mentioned it could be better.
Overall Experience
10
Overall a highly rated experience based on guest satisfaction, mostly stemming from remarkable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:13

Property Description

Luxurious Accommodation
Indulge in the comfort of air-conditioned rooms with modern amenities, including a flat-screen TV, safety deposit box, and a private bathroom. Some rooms even offer stunning city views from a private terrace.

Delectable Dining Options
Savor a delightful buffet or à la carte breakfast at our on-site restaurant, specializing in American and European cuisine. Vegetarian options are also available upon request to cater to all guests' preferences.

Convenient Location
Located in the heart of Hanoi, our hotel is just a stone's throw away from iconic landmarks like St. Joseph Cathedral and Thang Long Water Puppet Theater. Explore the city easily with car hire services and enjoy popular attractions like Hoan Kiem Lake within walking distance.

Book your stay at Babylon Premium Hotel & Spa for a memorable experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 3741 reviews
Cleanliness: 8.7
Service: 10
Location: 9.67
Room Quality: 8.71
Amenities: 8.66
Value for Money: 9.19
Food and Beverage: 8.65
Overall Experience: 10
R
Rainer • solo_traveller • de
10
Unglaublich freundliches und hilfsbereites Team 🥰 komme gerne wieder! Ach ja! Sehr leckeres Frühstück 🥰
Pros:

Liegt mittendrin! Vieles gut zu Fuß zu erreichen! Train Street in 10min

2026-10-31 • via Nuitee
M
Mariana • couple • pt
10
Amazing in the old quarter!
Pros:

Friendly staff, great location, comfy bedroom. They upgraded us for a better room, the breakfast is great with many options! Would definitely stay here again!

2026-10-31 • via Nuitee
S
Sameer • couple • ae
9
2026-10-31 • via Nuitee
F
Faisal • couple • sa
2
2026-10-31 • via Nuitee
P
Pillai • couple • lk
8
2026-10-30 • via Nuitee
H
Hirondina • couple • fr
9
Pros:

L’hotel est bien situé dans le old quarter, le personnel est agréable et à l’écoute.

2026-10-30 • via Nuitee
C
Charlotte • couple • gb
10
Great location in the Old Quarter with friendly staff
Pros:

The staff were really friendly and welcoming, the reception smelt really nice and our room was really spacious. Would stay here again.

Cons:

Nothing

2026-10-29 • via Nuitee
M
María • couple • es
8
Cómodo y limpio.
Pros:

La ubicación y la cama muy cómoda. Personal muy amable.

Cons:

El desayuno muy flojo. Además, te hacen pagar una taxa que no te indican en ningún momento cuando haces la reserva.

2026-10-29 • via Nuitee
M
Martin • couple • cz
10
2026-10-28 • via Nuitee
P
Paul • couple • gb
10
An excellent stay overall with staff that made it a pleasure to by in Hanoi
Pros:

The hotel. Was perfect for a two night stay in the old quarter of Hanoi. Was easy to get to places Staff were Excellent very friendly and very very helpful

Cons:

Could not fault the hotel really. I would only recommend they update there toaster and what looked like an old microwave

2026-10-28 • via Nuitee
D
Daniel • family_with_children • de
8
Pros:

Das Hotel ist ordentlich und sauber. Die Lage ist natürlich top. Besonders hervorzuheben ist das sehr freundliche und hilfsbereite Personal.
Mein Flug ging spät abends und ich durfte sogar nochmal dort auch nach dem check-out duschen.

Cons:

Die Zimmer werden teils mit Fenster angepriesen der Ausblick geht aber teils einfach auf eik Treppenhaus o.ä.
Generell ist das Hotel schon etwas in die Jahre gekommen.

Im ersten Zimmer hatten wir einen sehr starken Geruch im Badezimmer und die Klimaanlage hat geleckt. Wir wurden dann aber umsonst in ein größeres Zimmer geupgraded.

2026-10-28 • via Nuitee
K
Kah Khee • couple • my
9
Thank you very much to specially mentioned Tommy, Lily and lovely staff in Babylon Premium Hotel, you guys helped us wit
2026-10-27 • via Nuitee
D
Defu • solo_traveller • us
10
2026-10-27 • via Nuitee
H
HAFIZAH • couple • my
10
Pros:

everything was great and the staff very helpful. nearly to go attractions places & halal food .

2026-10-26 • via Nuitee
B
Borjan • family_with_children • hr
9
Pros:

Excellent location, good value, nice spa and great staff.

Cons:

AC was quite loud during the night

2026-10-26 • via Nuitee
J
Jordan • extended_group • nz
10
Perfect and welcoming
Pros:

The staff were very friendly and attentive to all our needs

Cons:

Nothing

2026-10-26 • via Nuitee
L
Lonnie • family_with_children • dk
10
Pros:

Alt var i den fineste orden. Vi blev taget godt imod af det sødeste personale. Personalet var søde og hjælpsomme og meget høflige.
Et dejligt udvalg af mad i buffeten ved morgenmaden. Massage var også tilgængelig på hotellet og her fik vi en dejlig behandling. Vi kunne ikke ønske os mere under vores ophold.

2026-10-25 • via Nuitee
C
Christian • family_with_children • de
9
Personal top!
Pros:

Service und Personal - sehr freundlich und hilfsbereit!

Cons:

-

2026-10-25 • via Nuitee
M
Mandy • couple • za
8
Great, well positioned stay in Old Quarter
Pros:

Very friendly staff and a warm welcome by reception. The hotel is located in a great part of Old Quarter. The staff upgraded our room to a more spacious one as we were there for a few days, which we appreciated. Room amenities were good.

Cons:

We felt the breakfast could be improved with day to day variety.

2026-10-25 • via Nuitee
O
Onyinye • solo_traveller • ca
10
A good boutique hotel to stay in Hanoi
Pros:

It’s quite central and close to everything. Most importantly, it was within pick up area for Local Tour Companies

Cons:

Wish they offered Lunch and Dinner in this Facility. But grab app helped with those late night food cravings after a long day

2026-10-24 • via Nuitee