Babylon Premium Hotel & Spa

Hotels
VBA Hospitality Group
9.2 (3684 reviews)
05-07 Hàng Hòm , Hanoi , vn

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Clean room
Cons:
Inconsistent breakfast quality
Some rooms small or lacking windows

Categories

Cleanliness
8.7
Some comments about cleanliness and a mention of a staircase being a fire hazard.
Service
10
The staff received high praise for their helpfulness, warmth, and friendliness throughout multiple reviews.
Location
9.67
Multiple reviews highlight the excellent location in Hanoi's Old Quarter, with easy access to attractions.
Room Quality
8.71
Rooms are described as clean and comfortable, but some reports mention small size and lack of windows.
Amenities
8.66
Amenities are generally satisfactory, with good breakfast options, although some found the coffee lacking.
Value for Money
9.19
Good value for the price, especially considering location and the overall experience.
Food and Beverage
8.65
Breakfast received mixed reviews; it was good overall, but some mentioned it could be better.
Overall Experience
10
Overall a highly rated experience based on guest satisfaction, mostly stemming from remarkable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:13

Property Description

Luxurious Accommodation
Indulge in the comfort of air-conditioned rooms with modern amenities, including a flat-screen TV, safety deposit box, and a private bathroom. Some rooms even offer stunning city views from a private terrace.

Delectable Dining Options
Savor a delightful buffet or à la carte breakfast at our on-site restaurant, specializing in American and European cuisine. Vegetarian options are also available upon request to cater to all guests' preferences.

Convenient Location
Located in the heart of Hanoi, our hotel is just a stone's throw away from iconic landmarks like St. Joseph Cathedral and Thang Long Water Puppet Theater. Explore the city easily with car hire services and enjoy popular attractions like Hoan Kiem Lake within walking distance.

Book your stay at Babylon Premium Hotel & Spa for a memorable experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 6 years old to 12 years old stay for VND 230,000 per person per night when using an available extra bed.
    Children from 13 years old to 16 years old stay for VND 348,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 3684 reviews
Cleanliness: 8.7
Service: 10
Location: 9.67
Room Quality: 8.71
Amenities: 8.66
Value for Money: 9.19
Food and Beverage: 8.65
Overall Experience: 10
S
Shantanu solo_traveller sg
10
Pros:

The staff is awesome!!

Location is central to most of the places in old quarter

2026-07-25 via Nuitee
S
Sabeeh. solo_traveller sa
9
Highly highly recommended
Pros:

Excellent location, exceptionally good value for money, super-friendly and very accommodating staff. Clean rooms. Amazing vibe. Very good breakfast.
I would highly highly recommend it.

Cons:

We didnt have a room with a view but it was not an issue for us.

2026-07-25 via Nuitee
Y
YA LEI solo_traveller tw
8
2026-07-24 via Nuitee
P
Peter solo_traveller au
8
Good clean accommodation. Excellent staff
Pros:

The Babylon is a nice looking building with an impressive foyer. Good location. Comfortable bed. The thing that impressed me was the friendly staff. Big thank you to Ted, Tommy and Michele.. also Tony who arranged some bus trips to Sapa and Ninh Binh. I have booked to return for extra nights.

Cons:

Nothing

2026-07-24 via Nuitee
J
Jaime Campana solo_traveller cl
10
MUY RECOMENDABLE VOLVERÍA SIN DUDAS
Pros:

Sin duda la buena voluntad y paciencia del personal Michell, Tommy y en general todos los muchachos que trabajan en el hotel, el desayuno bastante completo, las camas comodas , habitaciones limpias y con todas las necesidades de un viajero, la ubicación es buena en pleno OLD QUARTER, instalaciones limpias en general todo muy bien.

Cons:

No es critica pero se agradecería un poco más presión en el agua caliente.

2026-07-24 via Nuitee
G
GIORDANA solo_traveller il
4
2026-07-24 via Nuitee
T
Toh Anie couple my
8
Pros:

We had a wonderful stay at this hotel. The staff were exceptionally friendly, professional, and spoke English very well, so communication was smooth and easy throughout our stay.

When we checked in, the staff informed us in advance that the air conditioner in our room needed some maintenance. They immediately arranged another room for us to relax in while the repair was being completed. As promised, the room was ready on time with the air conditioner working perfectly. We really appreciated their honesty, efficiency, and excellent customer service.

The room was spotless, comfortable, and well maintained. The breakfast was also good, with a nice variety of options.

The hotel's location is excellent, with many popular tourist attractions within walking distance. The entire property is clean, tidy, and well organized.

Considering the quality of the service, cleanliness, and location, I believe this hotel offers excellent value for money.

Cons:

nothing dislike in this hotel

2026-07-24 via Nuitee
S
Steffi couple in
8
2026-07-23 via Nuitee
I
Ibrahim Ali Said solo_traveller om
8
Pros:

All the staff were very kind and helpful.The breakfast was very delicious with a lot of choices.

2026-07-23 via Nuitee
V
Veronika solo_traveller hu
10
Pros:

We had a wonderful stay at Babylon Premium Hotel & Spa. The staff were incredibly kind, welcoming, and attentive throughout our visit. They always made us feel valued and were happy to help with everything we needed.
I was especially touched by the surprise birthday cake they prepared for my birthday. It was such a thoughtful gesture that made my day even more special.
The staff also gave us great local recommendations, including where to exchange money at a good rate and where to enjoy delicious authentic Vietnamese food. Their advice made our trip much easier and more enjoyable.
Thank you to everyone at the hotel for your outstanding hospitality. We would definitely stay here again and highly recommend this hotel to anyone visiting Hanoi!

2026-07-23 via Nuitee
H
Hoài Thương solo_traveller vn
10
Very good
Pros:

Nhân viên siêu nhiệt tình, dễ thương

Cons:

0 điểm để chê

2026-07-23 via Nuitee
S
Sergio couple es
9
Really nice place to stay in Hanoi
Pros:

Location is amazing and also staff is really nice and eager to help.

2026-07-23 via Nuitee
E
egnisab solo_traveller nl
9
2026-07-22 via Nuitee
M
Mithulan couple dk
7
Pros:

Placering var eminent ift Old quater. Hjælpsom personale.

Cons:

Værelset var for småt til 2 personer, kunne ik rigtig placere baggage uden at træde over det.
Aircondition virkede ikke første 2 dage men de fik det trods alt fikset. Der er dog fan til gengæld.

2026-07-21 via Nuitee
G
Geert Leekens solo_traveller be
10
Pros:

De wifi is uitstekend. De kamers zijn heel groot.
Je kan dingen achterlaten als je op uitstap gaat voor meerdere dagen. Zij zorgen ervoor.
Het ontbijt is lekker met keuzes tussen eieren en pannenkoeken.

Cons:

Niks

2026-07-21 via Nuitee
S
Stephen couple us
8
2026-07-21 via Nuitee
D
Devianee family_with_children ie
10
2026-07-20 via Nuitee
Y
Yoshinori solo_traveller sg
8
2026-07-20 via Nuitee
I
Inês couple pt
10
2026-07-20 via Nuitee
T
Timungpi couple in
9
Pros:

It was a really good hotel and the staff were really helpful and friendly

2026-07-18 via Nuitee