The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (1982 reviews)
Steinengraben 51 , Basel , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1982 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
M
Mattia • couple • ch
10
Piccola struttura, grande accoglienza
Pros:

Albergo di piccole dimensioni, molto curato e sorprendentemente accogliente: dall’esterno sembra una struttura piuttosto piccola, ma una volta entrati si scopre un ambiente piacevole e ben tenuto. Il personale è sorridente, gentile e disponibile, cosa che rende il soggiorno ancora più gradevole.
La colazione è completa, l’accesso è facile e c’è un parcheggio comodo nelle vicinanze. La posizione è ottima: l’albergo si trova in zona centrale, a pochi passi dallo zoo e dal centro. Un’ottima scelta per un soggiorno pratico e piacevole.

Cons:

niente

2026-07-04 • via Nuitee
R
Ryan • couple • gb
7
Basel stay
Pros:

Lovely modern hotel just to the side of the city centre but easy walking distance.
Good sized, comfortable rooms with modern bathrooms. Staff were really friendly and accommodating

Cons:

If you book here be prepared to get spammed with emails / booking.com messages / WhatsApp in the lead up to your stay. Not necessarily a bad thing but was annoying.

2026-07-04 • via Nuitee
A
Arto • solo_traveller • fi
9
2026-07-03 • via Nuitee
K
Katya • solo_traveller • ch
8
2026-07-02 • via Nuitee
R
Rosa • couple • es
10
Modern, beautiful, quiet and great breakfast
Pros:

Centric, yet quiet location. Beautiful, modern and clean bedrooms. Great breakfast and friendly staff

2026-07-02 • via Nuitee
Y
Yari • solo_traveller • ch
9
Pros:

La palestra è molto grande e ben attrezzata

2026-07-01 • via Nuitee
M
Michael • couple • de
10
As good as it gets
Pros:

Ein wunderbares Hotel

Cons:

Alles war super

2026-07-01 • via Nuitee
אשרת • solo_traveller • il
10
Pros:

היה מושלם!
צוות נעים ושרותי. מיקום מעולה , 3 דק הליכה ואתם במרכז של המרכז. 12 דק נסיעה ברכב משדה התעופב.
חדר נעים, עם מיני בר ומוצרים (שתיה וחטיפים בתשלום). מכונת קפה בחינם.
ארוחת בוקר טעימה ומספקת. יציאה ב 12:00 כך שיכולנו לעשות סיבוב בוקר בעיר ולחזור להתארגן.
חניה בתשלום אבל נוחה ובבניין של המלון (צריך לסגור מולם מראש על בסיס מקום פנוי)

Cons:

לא היה משהו שלא אהבנו.

2026-06-29 • via Nuitee
D
Didier • solo_traveller • ch
8
Bien, mais un peu décus
Pros:

L’emplacement dans la ville

Cons:

Garage sous-terrain, petite place, pas d’accès ascenseur à l’hôtel. Pas assez place de parc de déchargement devant hôtel. Salle de déjeuner petite et offre au buffet de présentation moyenne

2026-06-29 • via Nuitee
M
Mario • couple • pt
5
2026-06-29 • via Nuitee
S
Silviu • couple • ro
10
Exceptional service. The reception officer was very friendly and helped us with every request and ne
2026-06-28 • via Nuitee
W
Walter • couple • ch
10
Service, Leistung und Lage sind exzellent.
Pros:

Tolles freundliches Personal. Dienstleitung ist nicht nur ein Begriff, sondern wird echt gelebt. Den Frauen Empfang richten wir einen besonderen Gruss. Ihr seid Spitze. 😘

2026-06-28 • via Nuitee
Y
Yusif • solo_traveller • az
9
2026-06-28 • via Nuitee
M
Marta • couple • es
9
Recomanable
Pros:

T'entreguen la BaselCard, suposa el transport públic gratuït i descomptes a molts llocs.
Molt bona atenció a la recepció.

2026-06-28 • via Nuitee
F
Filip • couple • be
9
perfect hotel voor een bezoek aan Bazel
Pros:

Comfortabel modern hotel met alle nodige voorzieningen. Zeer vriendelijk personeel. Perfecte ligging. Lekker en uitgebreid ontbijt. Garage onder het hotel.

Cons:

Eerder kleine ontbijtruimte waardoor het op sommige momenten wat druk is. De organisatie blijft wel vlot verlopen en de bediening blijft vriendelijk.

2026-06-27 • via Nuitee
O
Octavian • solo_traveller • ch
9
2026-06-26 • via Nuitee
E
Elena Ionela • solo_traveller • ro
9
2026-06-25 • via Nuitee
U
Ulrich • couple • de
8
2026-06-25 • via Nuitee
B
Bleyaert • solo_traveller • ch
9
2026-06-25 • via Nuitee
G
gerard • couple • fr
8
Très bien mais plutôt cher
Pros:

Petit déjeuner buffet bien mais les viennoiseries mériteraient d'être plus fraîches faites et livrées le matin

Cons:

Le signalement extérieur de l'hôtel trop peu visible
Le prix
La WiFi qui dans mon cas ne fonctionnait pas

2026-06-24 • via Nuitee