The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (2092 reviews)
Steinengraben 51 , Basel , ch

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2092 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
B
Berkan Eray • couple • tr
10
2026-08-15 • via Nuitee
C
Claude • couple • lu
9
2026-08-15 • via Nuitee
J
John • solo_traveller • us
9
Prima hotel
Pros:

Het ontbijt was heel goed geregeld

Cons:

Ik vond de bedden wat aan de harde kant maar dat is persoonlijk. Een ander kan dat wel comfortabel vinden.

2026-08-15 • via Nuitee
S
Sara • couple • it
10
Breve sosta a Basilea
Pros:

Struttura accogliente con personale che parla qualsiasi lingua. Cortile interno da cui si ha accesso al centro cittadino

2026-08-15 • via Nuitee
M
Moulsma • couple • fr
9
Emplacement
Pros:

La taille de la chambre

Cons:

Tout était à notre goût

2026-08-14 • via Nuitee
M
marc • solo_traveller • fr
7
Belles découvertes
Pros:

L’accueil du personnel

Cons:

L’espace petit déjeuner trop étroit

2026-08-14 • via Nuitee
K
Khalid • extended_group • bh
10
Pros:

Location and cleanliness

Cons:

The wi fi was weak and some time inconvenient

2026-08-14 • via Nuitee
A
Artem • solo_traveller • ch
9
2026-08-14 • via Nuitee
R
Riccardo • family_with_children • ch
9
2026-08-13 • via Nuitee
S
Sassan Philipp • solo_traveller • de
4
Werde dieses Hotel nicht mehr aufsuchen!
Pros:

Eigentlich gar nichts. Fairerweise: es war sauber.

Cons:

Die plastikanmutende Ausstattung, die höchst unpersönliche Atmosphäre, die sterile und krankenhaushafte Umgebung, das furchtbare und billige Frühstück. Von allem nur die billige Qualität.

2026-08-13 • via Nuitee
A
Andrea • solo_traveller • hr
9
2026-08-13 • via Nuitee
E
Emanuele • couple • it
9
Ottimo hotel al centro di Basilea
Pros:

Ottimo hotel, pulito, accogliente e fornito di tutto il necessario.

Cons:

WiFi non funzionava, la posizione è buona ma non eccellente

2026-08-13 • via Nuitee
M
Mara • solo_traveller • ch
9
Pros:

Personnel gentil, chambre propre et bien équipée.

Cons:

le bruit de la route tôt le matin, malgré que c'était un dimanche matin.

2026-08-13 • via Nuitee
R
Recai Yuksel • solo_traveller • be
9
2026-08-12 • via Nuitee
I
Isabelle • couple • be
7
Pros:

La position de l'hôtel

Cons:

Il n'y avait pas de connexion WIFI donc l'impossibilité de travailler en ligne

2026-08-12 • via Nuitee
A
Anastasia • couple • de
8
Удобное расположение в нескольких шагах от старого города. Всё новое.
Pros:

Чистота, тишина, завтрак и чудесный душ.

Cons:

Не предусмотрены места для чемоданов. Вам придется их класть или на пол или на кровать чтобы открыть. Тапочек и халатов в комнате нет, но по запросу дадут на ресепшене.

2026-08-12 • via Nuitee
M
Marco • family_with_children • it
10
2026-08-12 • via Nuitee
H
Helene • couple • us
8
It met our needs.
Pros:

Proximity to old town.

Cons:

All good.

2026-08-11 • via Nuitee
F
Fabrizio • solo_traveller • it
8
2026-08-11 • via Nuitee
A
Atalay • solo_traveller • tr
8
2026-08-10 • via Nuitee