The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (1856 reviews)
Steinengraben 51 , Basel , ch

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1856 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
A
ARIANNE couple mt
8
We had a comfortable and pleasant stay at THE PASSAGE Urban Living
Pros:

Simple and efficient

Cons:

Small issues: Not enough chairs in the room, no top to place the luggage, no hooks to hang hat,bag etc

2026-05-30 via Nuitee
K
Katrin solo_traveller ch
9
Nice stay
Pros:

Nice location, walking distance to old town . Rooms to the yard more quiet than street side

2026-05-30 via Nuitee
F
Flora and Michael couple ca
8
Nice hotel with lovely breakfast.
Pros:

Location

Cons:

Our room was dark.

2026-05-29 via Nuitee
I
Ismail Hakkı family_with_children tr
8
2026-05-28 via Nuitee
B
Burcu couple tr
10
Her şey güzeldi
Pros:

The staff, location, clean

Cons:

Her şey güzeldi

2026-05-26 via Nuitee
G
Geraldine solo_traveller ch
9
2026-05-25 via Nuitee
B
Blaise family_with_children ch
10
2026-05-25 via Nuitee
A
Andrea solo_traveller ch
9
Pros:

Sehr freundliches Personal, super Frühstück, top Lage

2026-05-24 via Nuitee
C
Cathie solo_traveller au
10
Pros:

Close to Old Town

2026-05-24 via Nuitee
D
David solo_traveller gb
10
Pros:

The location was great for exploring the old centre of Basel.
Friendly and helpful staff.
Comfy, spacious and well appointed room.
Good breakfast.

2026-05-23 via Nuitee
L
Luis Alberto family_with_children ch
8
Pros:

Le petit déjeuner était très délicieux et bien préparé.

Cons:

Qu’on ne puisse pas fermer tous les stores à cause de la lumière.

2026-05-23 via Nuitee
J
Josef solo_traveller il
10
2026-05-23 via Nuitee
C
Claudia couple nl
10
Top!
Pros:

Rust in de kamer, een goed bed, fijn bedlinnen en matras, super regendouche, heerlijk ontbijt, direct naast het hotel parkeren (wel plek reserveren) met paar minuutjes sta je in het centrum

2026-05-23 via Nuitee
C
Carly solo_traveller de
10
2026-05-23 via Nuitee
D
Didier solo_traveller fr
9
Pros:

Le personnel est particulièrement agréable et attentionné

2026-05-22 via Nuitee
Y
Yari solo_traveller ch
8
2026-05-22 via Nuitee
L
Lorraine couple gb
10
Pros:

Very comfortable and well located

Cons:

Nothing

2026-05-21 via Nuitee
C
Claire couple au
8
2026-05-21 via Nuitee
F
Fransisca solo_traveller ch
9
2026-05-19 via Nuitee
A
Aikaterini solo_traveller ch
10
2026-05-19 via Nuitee