The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (2092 reviews)
Steinengraben 51 , Basel , ch

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2092 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
D
Desiree • solo_traveller • gi
10
Pros:

Location

Cons:

Nothing

2026-09-12 • via Nuitee
I
ikechukwu • couple • ng
8
2026-09-11 • via Nuitee
R
Robert • couple • nl
8
Goed gelegen, leuk en goed hotel.
Pros:

Goed hotel.

2026-09-10 • via Nuitee
T
Tahel • solo_traveller • il
7
Pros:

Location, clean, stuff

Cons:

A/c was bad , city noise

2026-09-10 • via Nuitee
C
Carola • couple • ch
10
Alles super vom Zimmer über Frühstück und sehr freundliches Personal am Empfang
Pros:

Haben nachträglich Zimmer gebucht mit 2 Einzelbetten. Da dieses uns zugesagt wurde aber nicht mehr verfügbar bekamen wir die Suite.

Cons:

Sehr sauber und sehr zuvorkommendes Personal. Die Lage war auch sehr gut

2026-09-10 • via Nuitee
R
Rodríguez • couple • us
10
Great hotel. I’ll tell my friends about it.
Pros:

Clean, good location and staff helpful

Cons:

We liked everything.

2026-09-10 • via Nuitee
T
Thomas • solo_traveller • fr
10
Super séjour
Pros:

Personnel très sympathique, chambre propre et climatisée. Petit déjeuner avec suffisamment de choix sucré et salé.
La terrasse et les petites attentions sont très agréables.

Cons:

Rien

2026-09-09 • via Nuitee
T
Trevor J Davis • solo_traveller • au
8
2026-09-08 • via Nuitee
T
Teresa • couple • es
9
2026-09-08 • via Nuitee
A
Andrea • solo_traveller • de
10
2026-09-08 • via Nuitee
S
Samantha • couple • gb
8
Fantastic central location
Pros:

Location, extra extraordinary and brilliant breakfast

Cons:

It’s a mid range Hotel, but it has some amazing quirks like a nice reception area and the courtyard, et cetera did nothing to not like

2026-09-07 • via Nuitee
G
Geraldine • solo_traveller • ch
9
Ideal für einen entspannten Aufenthalt in Basel
Pros:

Die Einrichtung ist top. Die Zimmer geräumig und elegant. Das Badezimmer sehr schön gemacht.

Cons:

Das Frühstück war relativ teuer und hätte mehr Auswahl bieten können.

2026-09-06 • via Nuitee
M
Marie-Hélène • solo_traveller • fr
10
Pros:

Tout. L'accueil, la chambre, l'emplacement

Cons:

Rien

2026-09-06 • via Nuitee
D
Deborah • couple • gb
9
Thank you for an enjoyable stay.
Pros:

Nicely designed hotel which was clean, fresh and light. The staff were helpful and friendly too.

Cons:

The parking was a little tricky as there were road works.

2026-09-04 • via Nuitee
C
c • couple • nl
7
Perfect excursiehotel aan binnenstad
Pros:

Perfecte lokatie, parkeren ondeer hotel, lekkere bedden, lekker ontbijt en heel vriendelijk personeel

Cons:

De topkoeling waa ontoereikend. Het was 24 graden in de kamer en open raam werkt niet ivm straatlawaai. Betoerd geslapen. Jammer want ecjt fijn hotel. Manager heeft ons netjes gecompenseerd. Vraag kamer aan koeke kanr!

2026-09-04 • via Nuitee
C
Christa • couple • de
10
2026-09-03 • via Nuitee
D
Dinie • couple • nl
7
2026-09-01 • via Nuitee
V
vaiva • extended_group • lt
8
2026-09-01 • via Nuitee
S
Sanaz • couple • be
10
Excellent stay, LOVED IT!
Pros:

The staff is beyond expectations friendly and helpful. We got a super warm welcome from the staff when we arrived. A water bowl and some presents ready for our dog (we loved it). Nice chat. Super helpful. Breakfast is delicious, also wine and drinks at the bar are really good for a great price! We will definitely come back

2026-08-31 • via Nuitee
B
Bozo • couple • rs
10
Very nice hotel
Pros:

Clean, quiet, comfortable bed, in perfect position. Very good breakfast.

Cons:

Nothing to mention

2026-08-31 • via Nuitee