The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (2021 reviews)
Steinengraben 51 , Basel , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2021 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
F
Frances A. • couple • ch
9
Ideal gelegenes, gut isoliertes Stadthotel
Pros:

Zweckmässig, 5'-10' zu Fuss zur Innenstadt, 10-15' zum Bahnhof, Bus quasi vor der Tür. Frühstück reichhaltig. Sauber und freundlich.

Cons:

Klimaanlage bläst zu kräftig, vielleicht kamen wir nicht klar damit. Frühstückstische : sehr eng zusammen alles, am engsten an der Bar-ähnlichen Sitzgelegenheit.

2026-07-25 • via Nuitee
M
Moreno • couple • ch
10
Pros:

La colazione

Cons:

Tutto ok!

2026-07-25 • via Nuitee
C
Corine • couple • nl
8
Fantastisch verblijf op loopafstand van het centrum van Bazel
Pros:

Netjes en schoon en modern hotel van alle gemakken voorzien

Cons:

Geen eigen parkeergarage.

2026-07-25 • via Nuitee
S
Sandnes • couple • no
8
2026-07-24 • via Nuitee
R
Robert • solo_traveller • gb
10
Pros:

Modern and smart hotel with excellent customer service and a great location.
Good sized rooms, clean and couldn't hear anyone else.
Will definitely use again when visiting Basel.

2026-07-24 • via Nuitee
H
Hubert • solo_traveller • ch
8
Cons:

Executiv room small.

2026-07-24 • via Nuitee
M
Marion • couple • de
8
Pros:

Zentrale Lage, ruhiges Zimmer. Wir hatten alles was wir brauchten.

2026-07-23 • via Nuitee
M
Mirko • couple • ch
8
2026-07-23 • via Nuitee
T
Tolbus • solo_traveller • ch
4
Pros:

Das Personal war sehr freundlich.

Cons:

Das Bett war unbequem, die ganze Nacht gab es laute Geräusche, die Klima war zu kalt eingestellt und konnte nicht verstellt werden, das Frühstück war sehr minimalistisch inkl. schlecht riechendem dunkel-gelbem Ei.

2026-07-23 • via Nuitee
M
Marlow • couple • us
9
was a great second stop of our 21 day European vacation
Pros:

UP graded our room to a spacious top floor suite which was very nice. great staff which was very help full.

2026-07-22 • via Nuitee
T
Thomas • extended_group • de
8
Top Hotel, zentral gelegen, auf jeden Fall zu empfehlen.
Pros:

Sehr freundliche und hilfsbereite Mitarbeiter. Zentrumsnahe Lage, saubere Zimmer, wir hatten ein großes Badezimmer. Kaffeemaschine TOP. Sehr schöne Frühstücksauswahl.

2026-07-22 • via Nuitee
M
Mary Kaye • couple • us
10
Pros:

Everything was great. Not one complaint.
It was a wonderful stay in Basel. Thank you.

2026-07-22 • via Nuitee
Şafak • family_with_children • nl
9
Moderne locatie dichtbij het centrum!
Pros:

Zeer grote kamer, verzorgde badkamer, schoon hotel met goed ontbijt. Locatie dichtbij het centrum, veel op loopafstand. Goede parkeergelegenheid onder het hotel (overdekt parkeergarage). Zeer vriendelijk ontvangst door receptie personeel.

Cons:

Niets.

2026-07-21 • via Nuitee
D
Dietmar • solo_traveller • at
9
Pros:

Sehr schönes Hotel mit freundlichen Personal

Cons:

Frühstück war mittelmäßig

2026-07-21 • via Nuitee
N
Nicole • family_with_children • ch
10
2026-07-20 • via Nuitee
F
Formentin • solo_traveller • ch
8
2026-07-20 • via Nuitee
İsmail • couple • tr
10
Pros:

staff was so kind and thanks for room upgrade. everything was perfect

2026-07-20 • via Nuitee
D
Dwe Ktj • solo_traveller • be
8
2026-07-20 • via Nuitee
B
Bastien • couple • ch
9
2026-07-20 • via Nuitee
U
Uwe • couple • at
8
2026-07-20 • via Nuitee