Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Non-smoking throughout
Private check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Good location
Well-equipped for families
Cons:
Cleaning fees are too high
Cleanliness issues

Categories

Cleanliness
5.35
Multiple reviews mentioned cleanliness issues, including dust and strong odors.
Service
8.35
Some reviews mention good service, but there are also mentions of lack of response from staff.
Location
8.85
Well-located with easy access to transportation and nearby amenities.
Room Quality
8.35
Generally favorable feedback on room comfort and amenities.
Amenities
7.85
Room equipped with essential amenities, but missed some basics like a washbasin.
Value for Money
6.85
Some reviews indicate the high cleaning fee relative to overall cost.
Food and Beverage
7.35
Food options mentioned, but not extensively reviewed.
Overall Experience
7.85
A mixed overall sentiment; there were both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:20

Property Description

Convenient Location in Tokyo
Located in the Shinagawa Ward district, Eternity APARTMENT HOTEL 品川 offers free WiFi and a private entrance for your comfort. Explore nearby attractions such as Shinagawa Historical Museum and Omori Shell Mounds.

Modern Amenities
Experience a comfortable stay with air conditioning, a fully equipped kitchenette, and a flat-screen TV in every room. The private bathroom includes a bidet and complimentary toiletries.

Family-Friendly Accommodation
With spacious family rooms available, this aparthotel is perfect for travelers with children. Enjoy the convenience of having a microwave, fridge, and stovetop in your unit.

Book now for a memorable stay at Eternity APARTMENT HOTEL 品川.

Important information:

Please note that the property is located on upper-level floors with no elevator access.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.6
Based on 122 reviews
Cleanliness: 5.35
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 6.85
Food and Beverage: 7.35
Overall Experience: 7.85
P
Philippe • solo_traveller • fr
7
Pros:

Pas très loin de la gare
Entrée autonome
Des équipements corrects

Cons:

Petit, assez peu fonctionnel finalement
À 2 avec 3 valises, c'est très serré!
Mais on l'avait choisi car il nous rapprochait de l'aéroport

2026-07-20 • via Nuitee
T
Tùng • family_with_children • jp
6
Dễ chịu
Pros:

Gần ga

Cons:

Nhỏ quá

2026-07-20 • via Nuitee
C
Carrondo • extended_group • pt
8
2026-06-20 • via Nuitee
R
RIKO • couple • jp
5
ゴキブリ
Pros:

駅から近いチェックインがやりやすい

Cons:

ゴキブリが出た

2026-06-14 • via Nuitee
J
Josiah • solo_traveller • us
8
A cozy retreat
Pros:

This was a last minute book as Typhoon Jangmi came through. The room was very cozy and well furnished with an assortment of amenities for every need. The bed was especially comfortable.

I don't think the washer was 2in1, which is fine because there is a laundromat neighboring the building. The location is right near the local train station, a few restaurants, and NIKON headquarters. It is also a short walk to Oimachi. This portion of Shinagawa City is very pretty.

Cons:

The W.C. is a tight fit, as the apartment is very snug. Good for 2 people, but would be difficult for more than 2 adults and maybe 2 children.

2026-06-04 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Pros:

Room was clean and comfortable

Cons:

No human contact to enter the building. the Wi-Fi did not work

2026-05-22 • via Nuitee
竜輝 • extended_group • jp
9
2026-05-04 • via Nuitee
E
Eddnell • extended_group • sg
8
2026-04-12 • via Nuitee
友貴 • extended_group • jp
5
2026-03-09 • via Nuitee
T
takeshi • solo_traveller • jp
1
Cons:

予約サイトの料金表示が詐欺。
清掃費が始めから含まれてなく精算時に
請求される。
直接電話してキャンセルで全額戻ったが
二度と使わない！
キャンセル手続きに1時間浪費した。

2026-02-24 • via Nuitee
M
MIYAZATO • family_with_children • jp
5
2026-01-22 • via Nuitee
L
Lea • solo_traveller • fr
8
Pros:

L’établissement est très bien placé et le personnel est tout à fait réactif (même si nous ne les voyons pas).

Cons:

Mon seul bémol serait que ce n’était pas très très propre. Aucun problème avec les endroits essentiels (salle de bain, toilettes, lit, cuisine) mais des coins étaient poussiéreux, ce n’était pas toujours très agréable.

2026-01-20 • via Nuitee
Y
Yutaro • solo_traveller • jp
10
いいホテルでした。
Pros:

キッチンがついていた所。

Cons:

特になし

2026-01-19 • via Nuitee
J
Johnny • family_with_children • my
10
Perfect location & excellent staff
Pros:

Excellent

Cons:

Nothing

2025-12-28 • via Nuitee
J
Joie Marie • extended_group • jp
10
Overall, it was a comfortable stay and met our expectations.
Pros:

The room was very clean and comfortable, which made the stay enjoyable. The bed was cozy, and everything we needed was provided.

Cons:

Nothing in particular. Everything was generally fine.

2025-12-19 • via Nuitee
A
Ayami • solo_traveller • jp
5
2025-12-14 • via Nuitee
J
Jean Marc • extended_group • fr
4
Pros:

L emplacement près de la gare.

Cons:

Lieu beaucoup trop exigu pour 4 personnes ( prévus pour 6). Ménage moyen . Et mezzanine avec un accès difficile par petite échelle raide...Barre non fixée devant la fenêtre qui est tombée sur nos têtes!

2025-12-07 • via Nuitee
S
Sho • extended_group • jp
6
2025-11-21 • via Nuitee
志保 • family_with_children • jp
1
清掃費は宿泊費に入れておくべきです。だまされた気分でホテルに泊まればよかったと後悔しました。
Pros:

なし

Cons:

清掃費を6000円も取っているのに
スリッパは脱ぎっぱなし、トイレは汚い。
何より匂いがキツすぎて頭が痛くなりました。

2025-11-19 • via Nuitee
C
Captain Tsubasa • couple • th
10
Pros:

Very cheap but good. Nice and calm location. Not so busy area.

Cons:

You need to be strong for carry luggage to 2F/3F. No elevator

2025-11-19 • via Nuitee