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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Golf course
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Meeting/banquet facilities
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Tennis court
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Children's playground
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Table tennis
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Indoor play area
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Infinity pool
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Sun loungers or beach chairs
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Tennis equipment
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation:
Experience a 5-star stay with free WiFi, infinity pool, and family rooms.
Well-Equipped Units:
Enjoy units with a kitchen, dining area, and modern amenities for a comfortable stay.
Family-Friendly Amenities:
Kids pool, indoor play area, and a children's playground for family fun.
Welcome to 7Stonez Suites Geo38 Genting Highlands - your perfect retreat awaits. Book now for an unforgettable experience!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Property Policies
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for MYR 70 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The whole unit clean
Easy communicate with staff
Strategic location. Cosy and clean apartment.
Please check the equipment b4 rented out. Washing machine not functioning
Two big beds together in the living room. You can combine both if you have big family.
Convenient to go to the street nearby. But u need to know how to go. It's at level 5. Good if the host can emphasise on this.
Bit dusty.
Only one toilet, can be access from masterbed room and living room. But The door knob from living room is not working.
Good communication, clean house , good facilities
Location is a bit hard to find, worst parking as not fun to going around just to look for associated parking lot, took us 40m to find it. Also hard to find where the key stored
semua terbaik.. lokasi best.. dekat dgn kedai makan.. semua best la
xde yang xsuka
Very easy to check in due to detailed video as instructions. Easy to find parking spot and apartment. Good facility and utilities provided. Complete with all the complementary items such as soaps, towels etc. Extra bed also given.
Quite difficult going around the building due to only 1 card given to use the lift.
Nice place to stay.. Recommended
Servis ok
Suka
Aircon bad not cold at all .
nothing
Complain about the accommodation we booked through Booking.com
Upon arrival, we found the unit to be in an unacceptable condition:
• The upper part of the living room cabinet was covered with dust.
• The floor was sticky and appeared not to have been properly cleaned.
• The kitchen utensils were dirty and had black stains on them.
• The air-conditioning, Wi-Fi, and kitchen hood were not working.
• One of the bedrooms had a bird/insect nest.
• There were many other cleanliness and maintenance issues throughout the unit.
I immediately contacted the property and was repeatedly asked to wait. After approximately 20 minutes, they sent a cleaner with a duster to clean the dust in the living room. However, I rejected the cleaning service because my elderly parents, child, and baby were already inside the apartment. This is highly inconvenient and unacceptable. Cleaning should have been completed before guests checked in, not after arrival.
I then called customer service and requested a change of unit. Unfortunately, I was informed that no other units were available. I was also told that the maintenance staff was on leave and that the cleaner would try to assist with the air-conditioning issue. As I had no alternative accommodation arranged, I had no choice but to remain in the unit.
While waiting for assistance, we discovered that the main electrical supply was not functioning properly, and there was no Wi-Fi signal at all. We eventually restore the power supply ourselves. My family was left in a hot apartment for 1 hour+
Even all the above issue were resolve for temporary and we have no choice to accept it. I have not received any satisfactory response or effective support from the property. We- child, baby, and I have had to endure significant inconvenience throughout our stay. We were also unwell with flu symptoms during the stay,
I like the unit with the view overall also with the beds.
Thank u for the complimentary late check out..
The main door..we are unable to lock it from inside seems like spoiled.., the master bed room power shut down and we requested for a maintenance but we were been informed that there is no night maintenance works ended up my brother had to become the maintenance and switch back the switch in the DB box..as a guest this is totally unacceptable..the TV channels were out, we were given an instruction to do by ourself when we asked for a maintenance assistance yet the TV itself mentioned that there is no antenna signal and it was 12 midnight. Imagine travelling with 3 kids under 10 years old and the TV is spoiled. We did ask for a room change but there was no response till we made a complaint to Booking.com customer service then the magic happened..we were offered for a late check out..what we gonna do in a house with the DB box spoiled and unit door spoiled and also no TV?
Thank God the swimming pool was the savior and yet was spoiled by someone who was washing the balcony and the pool was spoiled with dirty soapy water.
Location is very convenient, a lot of shops around within walking distance.
Kitchen towel provided was in the same type as toilet floor mat, suggest to use a different towel for kitchen use to avoid mixed up.
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