MR Hotel Providencia (ex Hotel Neruda)

Hotels
8.6 (6413 reviews)
Pedro de Valdivia, 164 , Santiago , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good room size
Convenient location
Cons:
Limited breakfast options
Minor maintenance issues

Categories

Cleanliness
8.44
The hotel is very clean but had some concerns with pool chemical levels.
Service
8.8
Staff were friendly and helpful, providing good customer service.
Location
9.15
Excellent location, very convenient for accessing local attractions.
Room Quality
8.6
Rooms were spacious and comfortable, although some minor issues were reported.
Amenities
8.53
Amenities were satisfactory, though some areas could use updates.
Value for Money
8.59
Good value overall for the price point, with breakfast included.
Food and Beverage
7.94
Breakfast was repetitive and not varied, disappointing for some guests.
Overall Experience
8.72
Overall positive experience despite a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:22

Property Description

Luxurious Accommodations
Experience a harmonious blend of classical and contemporary design at MR Hotel Providencia. Our spacious rooms feature stylish interiors with soft bright tones, queen-size beds, and modern amenities including air conditioning and cable TV. Relax in the comfortable lounge areas and stay connected with free WiFi during your stay.

Convenient Location
Situated in Santiago's upscale Providencia neighborhood, our hotel offers easy access to key attractions. Just a 2-minute walk from Pedro De Valdivia Metro Station, guests can explore the city with ease. For outdoor enthusiasts, the nearest ski station is only 40 km away. Plus, enjoy the convenience of free parking, subject to availability.

Exceptional Services
At MR Hotel Providencia, formerly known as Hotel Neruda, we prioritize guest satisfaction. Whether you're here for business or leisure, our 4-star hotel provides top-notch services and amenities to ensure a memorable stay. Book now and elevate your Santiago experience with us.

Important information:

The maximum car height for the parking lot is 2.0 mts

Please note this property pre-authorizes credit cards left on guarantee, this is not a charge/deposit but only a hold or also known as a preauthorization. The credit card entity may reflect it as such (charge/deposit). In the event of a cancellation without penalty, the pre-authorization will be released in accordance with the procedures established by the credit card issuing entity. If the reservation is effective, the pre-authorization will be released also in accordance with the procedures established by the credit card issuing entity.

The voltage at the property is 220V.

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 6413 reviews
Cleanliness: 8.44
Service: 8.8
Location: 9.15
Room Quality: 8.6
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 7.94
Overall Experience: 8.72
W
Wilda • solo_traveller • cl
9
Pros:

Muy atento el personal

Cons:

Desayuno, poca variedad

2026-06-05 • via Nuitee
A
Alison • couple • br
10
2026-06-05 • via Nuitee
M
Marisa • solo_traveller • cl
10
Pros:

Excelente el.personal.Todos sin excepción. Limpio,desayuno muy bueno. Ubicación estupenda. Conectada a todo Santiago. Habitación amplia.

2026-06-05 • via Nuitee
O
Olivares Tomé • couple • cl
8
Pros:

La amplitud de la pieza
Desayuno variado y con buen sabor

Cons:

El estacionamiento

2026-06-05 • via Nuitee
A
ANA MARIA • solo_traveller • cl
10
Pros:

Amplitud de la habitación, camas cómodas, desayuno y disponibilidad de estacionamiento.

Cons:

Baja calidad y pequeño WC.

2026-06-05 • via Nuitee
T
TAKAKAZU • couple • jp
10
よかった。
Pros:

部屋がきれいで広かった。

Cons:

シャワーの水圧

2026-06-04 • via Nuitee
L
Lisseth • couple • co
10
Excelente hotel
Pros:

Muy bien ubicado, bastante limpio, el desayuno muy variado

Cons:

Los huevos del desayuno podrían hacerlos de variadas formas

2026-06-03 • via Nuitee
A
Ana Maria • couple • ar
7
Excelente ubicación y flojo en limpieza y desayuno
Pros:

Excelente la ubicación del Hotel

Cons:

Me tocó la habitación sucia

2026-06-02 • via Nuitee
R
Rodrigo • family_with_children • cl
10
2026-06-02 • via Nuitee
C
Claudio • solo_traveller • cl
8
2026-06-02 • via Nuitee
M
Maylin Andrea • solo_traveller • cl
10
Pros:

Ubicación, la limpieza de la habitación y la piscina temperada.

2026-06-02 • via Nuitee
R
Rafael • couple • cl
6
2026-06-01 • via Nuitee
K
katherine • solo_traveller • cl
7
Pros:

Ubicación, pieza amplia y limpieza

Cons:

Tengo mejor cama en mi casa y el desayuno era lo mínimo esperable

2026-06-01 • via Nuitee
R
Rafael • couple • cl
6
Need to improve
Pros:

El lugar es perfecto, las instalaciones limpias y adecuadas . El staff genial!

Cons:

El desayuno sigue siendo lo mismo. No vegetales salteados, tomates asados, cosas distintas al huevo y tocino

2026-06-01 • via Nuitee
G
guillermo • solo_traveller • cl
7
Regular
Pros:

La piscina

Cons:

El estacionamiento

2026-06-01 • via Nuitee
A
Alex • couple • br
10
2026-06-01 • via Nuitee
M
MARTINEZ MUÑOZ • couple • pe
8
Acogedor, limpio
Pros:

La limpieza del lugar

Cons:

El desayuno no era variado, diario se repetía lo mismo.

2026-06-01 • via Nuitee
P
Paula • family_with_children • cl
7
No volvería
Pros:

Ubicación

Cons:

Relación precio calidad deficiente
Ni una botella de agua de cortesía en la habitación… holiday inn es bastante más económico y calidad muy similar con este hotel

2026-06-01 • via Nuitee
A
Adriano • couple • br
10
2026-05-31 • via Nuitee
R
Richard • family_with_children • nz
8
This hotel does what you need. Rooms are pleasant and the breakfast is good.
Pros:

Location central and 2 minutes to nearest metro

2026-05-31 • via Nuitee