Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Parking availability
Cons:
Poor cleanliness
Inadequate room quality
Weak food options

Categories

Cleanliness
8.39
Some reviews mention the cleanliness issues, including a dirty room and poor hygienic standards.
Service
10
Most reviews praised the staff's kindness and helpfulness, particularly at the reception.
Location
8.86
The location is convenient for some, but it is outside of the city with no nearby amenities.
Room Quality
7.9
Several complaints about old and uncomfortable beds and issues with noise and heating.
Amenities
8.85
Limited amenities offered at the hotel; basic services charged extra.
Value for Money
7.88
With several issues mentioned, guests feel they can find better options for a similar price.
Food and Beverage
8.34
Breakfast options were mentioned as weak and often served cold, affecting guest satisfaction.
Overall Experience
9.39
Despite the issues, some guests enjoyed their stay due to the location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:57

Property Description

Luxurious Accommodation and Dining

Hotel ZOO Sofia offers tastefully decorated and fully-equipped accommodation, providing guests with an air of tranquility. Enjoy a drink in the stylish bar and sample a variety of cuisine in the elegant Bijou restaurant.

Convenient Amenities

Guests can take advantage of the free gym and stay connected with free WiFi throughout the hotel. Secure parking is available for those arriving by car.

Prime Location

Situated next to a large green park, Hotel ZOO Sofia is in close proximity to Sofia City Zoo and various business centers. With Sofia Airport just a 15-minute drive away, the hotel offers convenience for both leisure and business travelers.

Book your stay at Hotel ZOO Sofia now for a luxurious and convenient experience in Sofia.

Important information:

Please note that the airport shuttle from Sofia Airport needs to be requested at least 24 hours in advance. Contact details are stated in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BGN 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for BGN 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2580 reviews
Cleanliness: 8.39
Service: 10
Location: 8.86
Room Quality: 7.9
Amenities: 8.85
Value for Money: 7.88
Food and Beverage: 8.34
Overall Experience: 9.39
Петко • solo_traveller • bg
10
2026-05-29 • via Nuitee
K
Krasimir • family_with_children • bg
7
2026-05-29 • via Nuitee
Y
yehoshua • solo_traveller • il
10
Pros:

The location outside the center saved us time, because we were on a trip outside Sofia. The breakfast was excellent. The room is spacious, well organized. We were pleased with the door separating the bathroom from the room

Cons:

Luckily there is parking, but it is very crowded.

2026-05-28 • via Nuitee
K
Krasimir • family_with_children • bg
5
Hotel mission failure - never the less Sofia weekend was good
Pros:

Location and room size (which was not what I paid - they gave me smaller apartment anyway)

Cons:

Had smaller apartment and facing the boulevard vs. what I expected via booking (expected to have app. with park view facing the zoo, large terrace, etc.).
There was wedding when we arrived and not able to use the restaurant there (so we travel couple of kilometers to good restaurant as all around was booked or full).
One of the breakfast was weird - in kind of meeting room (after the wedding breakfast zone was not prepared, and not very clean)

2026-05-28 • via Nuitee
B
Budunoglu • couple • tr
7
Paranın karşılığı
Pros:

Kahvaltı oldukça yeterli, otopark olması çok iyi, temiz, terlik, şampuan, fön makinası var...

Cons:

Yok

2026-05-28 • via Nuitee
D
Dinauro • extended_group • gr
8
Could be better
Pros:

excellent STAFF, nice location, comfortable room size, good enough amenities.

Cons:

Only one person during breakfast couldn't manage the rush hour service, limited parking and not free, ashtray with window open right outside!!!

2026-05-28 • via Nuitee
V
Vladimir • solo_traveller • bg
9
2026-05-28 • via Nuitee
I
Imre • family_with_children • hu
10
kellemes és barátságos
Pros:

kellemes és barátságos hely, jó helyen van, gyerekekkel is jó választás

Cons:

nem volt ilyen

2026-05-26 • via Nuitee
J
Jivko • solo_traveller • bg
10
Pros:

Всичко беше ок

Cons:

Имаше само 5 програми на тв и
кранчето на мивката в тоалетната беше лазхабено и трудно се работеше с него

2026-05-25 • via Nuitee
Даниел Александров • solo_traveller • bg
7
Cons:

нямаше телевизия.
бутилка вода комплимент е мираж

2026-05-25 • via Nuitee
S
Silviya • solo_traveller • bg
10
2026-05-23 • via Nuitee
J
Jenia • extended_group • bg
10
Pros:

Добра локация, удобен паркинг

Cons:

Паркинга е платен, което за гости на хотела не е ок.

2026-05-21 • via Nuitee
G
Germanova • couple • bg
10
2026-05-20 • via Nuitee
I
Ivelina • family_with_children • bg
7
Има какво да се подобри!
Pros:

Беше чисто и персонала беше много любезен.Храната в ресторанта беше вкусна, закуската не много разнообразна.

Cons:

Дивана, на който трябваше да спят децата, момчета на 12 и 15 беше малък и с пружини, които при най-малкото завъртане скърцаха! Такъв диван не знам от колко време не бяхме виждали!

2026-05-19 • via Nuitee
B
Branislav • solo_traveller • rs
10
2026-05-19 • via Nuitee
D
Daničić • solo_traveller • rs
10
2026-05-18 • via Nuitee
K
Kiril • couple • bg
10
2026-05-17 • via Nuitee
S
Stoyan • solo_traveller • bg
10
Препоръчвам
Pros:

Чисто, тихо и удобно. Много богата закуска :)

2026-05-16 • via Nuitee
S
Stanislav • couple • bg
10
2026-05-15 • via Nuitee
ΦΩΤΙΟΣ • solo_traveller • gr
10
Pros:

ΟΛΑ ΗΤΑΝ ΠΟΛΥ ΩΡΑΙΑ. ΠΑΡΚΙΝΓΚ ΕΧΕΙ ΜΕ 7 ΕΥΡΩ ΤΗΝ ΗΜΕΡΑ. ΩΡΑΙΑ ΚΟΥΖΙΝΑ, ΗΣΥΧΟ.ΔΩΜΑΤΙΑ ΩΡΑΙΑ ,ΜΟΝΤΕΡΝΑ.ΟΙ ΦΩΤΟ ΤΟ ΑΔΙΚΟΥΝ.

2026-05-15 • via Nuitee