The Metropolitan Hotel & Spa New Delhi

Hotels
7.7 (1845 reviews)
Bangla Saheb Road, Connaught Place , New Delhi , in

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Tasty breakfast
Cons:
Cleanliness issues
Limited gym equipment
Quality lower than expected

Categories

Cleanliness
6.66
Reported issues with a general smell and smokers room affecting cleanliness perception.
Service
8.63
Friendly staff provided good service, particularly noted at breakfast.
Location
8.67
Convenient location close to city center and attractions, despite busy traffic.
Room Quality
7.12
Large rooms with necessary amenities, but some guests reported a lower quality than expected.
Amenities
6.65
Limited and broken gym equipment impacted the amenities rating.
Value for Money
8.11
Good value compared to other hotels, but issues with breakfast charges noted.
Food and Beverage
8.16
Breakfast quality was praised, but more international options requested.
Overall Experience
7.63
Mixed feelings about the stay, but overall positive due to staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:06

Property Description

Luxurious Accommodation
The Metropolitan Hotel & Spa New Delhi offers stylish air-conditioned rooms with Indian motifs, flat-screen TVs, and private bathrooms with premium toiletries.

Dining Excellence
Indulge in a culinary journey at the hotel's three dining options - Sakura for Japanese cuisine, Chutney Bar + Tandoor for Indian delights, and Zing Restaurant for international fare.

Relaxation and Recreation
Unwind by the outdoor pool, pamper yourself at the NeoVeda Spa, or stay active at the fitness centre. With a convenient location in the city centre, this hotel is the perfect choice for your stay in New Delhi.

Experience luxury, exquisite dining, and relaxation at The Metropolitan Hotel & Spa New Delhi. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 1845 reviews
Cleanliness: 6.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 6.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 7.63
G
Gurpreet • family_with_children • ae
7
2026-08-08 • via Nuitee
S
SADIQ • couple • in
8
2026-08-08 • via Nuitee
M
Marcel • solo_traveller • nl
7
Pros:

De aankomst was erg gast vrij en de housekeeping

Cons:

Het zwembad

2026-08-07 • via Nuitee
M
Melanie • solo_traveller • de
8
2026-08-07 • via Nuitee
N
Nicole • solo_traveller • de
9
Tolles Hotel in zentraler Lage
Pros:

Personal sehr freundlich in jeder Situation hilfsbereit.
Gute Aussicht aus dem 6. Stock in Poolsicht
Wlan sehr gut
Sehr sauber
Zentrale Lage mitten Neu Dehli zu Sehenswürdigkeiten
Kann ich nur empfehlen!

Cons:

Taxi Service zum Airport ( normales Taxi)
2Personen mit 2grossen Koffern und 3Handgepäcke in eine Art VW up ( war ein Suzuki mit Gastank Gepäckraum) ist sehr abenteuerlich und dem 5☆ nicht entsprechend.
Wir mussten das Taxi nehmen aufgrund Zeit.
Verbessungswürdig!

2026-08-05 • via Nuitee
L
Laura • extended_group • ie
10
Brilliant... will definitely stay here again
Pros:

Amazing staff. We were so happy when we got in late and were able to order food to our room. Incredible service. The staff were all so nice and helpful. The hotel organised a day tour for my friend and I (2 young Irish tourits) with an English speaking tour guide and a driver for 60 euro in total... brilliant value and he took us on a brilliant day out to all the main spots in New Delhi and we were so so glad that we stayed at this hotel because it really made our trip. We felt so comfortable at all times and the staff members here make it their priority to make guests feel comfortable.

Cons:

There could have been some more western breakfast options but there was still some which is good

2026-07-25 • via Nuitee
S
Shahzada Mohammad • solo_traveller • in
1
Pros:

Worst experience all r thieves

Cons:

Didn't like anything there all r thieves there chiii

2026-07-24 • via Nuitee
E
ei • couple • mm
2
Cons:

The room was dirty and not properly cleaned. The overall cleanliness was disappointing, and it was definitely not worth the price.

2026-07-23 • via Nuitee
L
Lianna • couple • nl
7
Great location and lovely staff
Pros:

Location, room size, spa, swimming pool, staff

Cons:

Rooms really need renovation badly! Not worthy of a 5 star hotel.

2026-07-22 • via Nuitee
R
Revaya • solo_traveller • il
8
סהכ נהנו מאודלסיים שהות בהודו במלון הזה, פעם שנייה שלנו.
Pros:

שירות נדיב ומאוד קשוב, דאגו לכל מה שביקשנו במהלך השירות. כלל נותני השירות מהקבלה עד לשירות חדרים כולל מי שבא לתקן את הלחץ מים.
הזמנו חדר עם אמבטיה במיוחד, וכשקיבלנו חדר עם מקלחת דאגו להחליף לנו חדר לשביעות רצוננו.

הארוחת ערב של סאקורה הייתה טעימה במיוחד! שירות נהדר של המלצרים

Cons:

הארוחת בוקר לא מספיק מגוונת למי שרוצה אוכל מערבי. יש המון אופציות של אוכל הודי ולא מספיקּ אוכל מערבי.

2026-07-22 • via Nuitee
A
Ankur • family_with_children • in
7
2026-07-22 • via Nuitee
A
Ayush • solo_traveller • in
1
Five-star pricing, but an average guest experience.
Pros:

Breakfast was excellent and the room and bathroom were clean.

Cons:

We recently stayed at The Metropolitan Hotel in New Delhi. While the breakfast was excellent and the room and bathroom were clean, the overall experience fell short of what I would expect from a five-star hotel, especially considering the price.

The biggest disappointment was the room itself. It felt somewhat run down and had a few maintenance issues. There was effectively no usable bedside/night lamp, leaving us with only two options at night: keep the room completely dark or turn on a bright light or the TV. The WC also made loud drumming or banging noises for 10–15 minutes after every flush, making it sound as though construction work was happening nearby.

The service was another area that could be improved. The staff were never rude, but they came across as indifferent and lacked the warmth and attentiveness typically associated with a five-star property.

One example stood out during checkout. I informed the front desk upfront that I had consumed a packet of chips from the minibar so they could prepare the bill while I collected my luggage. Instead of processing the checkout efficiently, I was told they would first need to verify it. While I understand verification is part of the process, I had voluntarily disclosed the item to save everyone’s time. I returned to the room expecting someone to come by, but no one did. When I tried calling reception, neither of the room phones was working, making the experience unnecessarily frustrating.

Finally, for the room category and price, I expected a few thoughtful touches such as complimentary fruit or a small welcome amenity, which were absent.

On the positive side, the breakfast was genuinely very good, and housekeeping maintained the room well. However, the dated room condition, maintenance issues, and lack of hospitality during check-in and checkout made the stay feel average rather than five-star.

I hope the hotel addresses these areas, as it has the potential to provide a much better guest experience.

2026-07-21 • via Nuitee
G
Gaurav Srivastava 18 • family_with_children • in
9
2026-07-21 • via Nuitee
E
Eardley • couple • in
6
everything was averagely good except for the staff who stuck by their stance!!
Pros:

near the US centre for biometrics

Cons:

had to wait for more than an hour for a name change to take effect, i had booked the room for my daughter on my name, yes! my mistake but staff were determined that only after i do the name change will they give the room, i was in chennai & had a poor network, but they kept telling me to go to the APP, how? real frustrating!!

2026-07-20 • via Nuitee
N
Neena Singla • couple • in
7
Comfortable
Pros:

Location, cleanliness, staff

Cons:

Breakfast could have had more choices

2026-07-19 • via Nuitee
S
Shahbaz • solo_traveller • sa
8
Pros:

Cleanliness, staff very supportive

Cons:

Can enhance more in food area

2026-07-15 • via Nuitee
M
Mohammad Mizanur Rahman • couple • bd
8
2026-07-14 • via Nuitee
R
Ramswami • solo_traveller • in
7
2026-07-14 • via Nuitee
S
Surbhi • extended_group • ca
7
2026-07-14 • via Nuitee
M
Mohammad Mizanur Rahman • couple • bd
8
Everything good but location……
Pros:

Behaviour,clean

Cons:

Location dangerous

2026-07-12 • via Nuitee