Hotel Hotu Matua by EI

Hotels
8.1 (405 reviews)
Hanga Roa , Hanga Roa , CL

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Terrace
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Buena ubicación
Personal amable y servicial
Jardines agradables
Piscina profunda y limpia
Cons:
Problemas de limpieza
Dificultades con la ducha
Mal mantenimiento en los baños
Costo elevado en relación calidad

Categories

Cleanliness
7.31
Notable issues with cleanliness and pest control in various reviews.
Service
9.78
Staff are praised for being attentive and friendly.
Location
7.82
Location is somewhat distant from major attractions but acceptable.
Room Quality
7.77
Rooms described as simple, with some maintenance issues but generally spacious.
Amenities
8.3
Amenities are available, but some areas such as the pool and common spaces need renovation.
Value for Money
7.26
Multiple comments regarding high prices in relation to the quality of service and facilities.
Food and Beverage
7.81
Breakfast is satisfactory but has room for improvement.
Overall Experience
8.78
Mixed sentiments overall but with valuable aspects such as location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 22:50

Property Description

Outdoor Swimming Pool and Activities
Hotel Hotu Matua by EI features an enticing outdoor swimming pool where guests can relax and unwind. Take advantage of activities such as billiards, table tennis, bike hire, and car hire for an enjoyable stay.

Comfortable Accommodation
Each room at Hotel Hotu Matua by EI is carefully designed for comfort, featuring amenities such as free WiFi, private bathrooms with free toiletries, and picturesque pool views. Enjoy a restful night's sleep with quality bed linen and towels provided.

Convenience and Services
Guests can enjoy the convenience of free private parking, a garden, a shared lounge, and a terrace at the hotel. Additionally, benefit from services like a concierge service, free shuttle service, and tour organising for a hassle-free experience.

Book your stay at Hotel Hotu Matua by EI for an unforgettable experience in Hanga Roa.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 405 reviews
Cleanliness: 7.31
Service: 9.78
Location: 7.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
L
leiva • couple • cl
7
2026-09-11 • via Nuitee
C
Christopher • couple • au
7
Lovely stay close to the airport
Pros:

Close to airport with free shuttle; lovely and helpful staff; nice big pool; great breakfast; free pool table

Cons:

The shower - the setup and fact the water wouldn’t drain and you ended up showering in half a foot of your own and someone else’s waste water was the biggest turn off. The bathroom was always wet and hard to spend any time in there. The fittings are old and the curtain rail fell down.

2026-09-09 • via Nuitee
J
Josefa • couple • cl
10
Excelente servicio!
Pros:

Todo! El equipo, la atención, la comida, la ubicación.

Cons:

Nada, todo me pareció muy bien

2026-08-08 • via Nuitee
M
mauricio • family_with_children • cl
10
Perfecta
Pros:

Todo muy cómodo

2026-07-14 • via Nuitee
N
Nahuelhual • family_with_children • cl
10
2026-07-14 • via Nuitee
P
Pedro • extended_group • cl
9
Buen desayuno y piscina!
Pros:

Buena ubicación e instalaciones. Lo mejor es la piscina para los niños, casino no hay en Isla de Pascua y este es un plus, sin duda. Gran desayuno y hospitalidad de su gente

2026-07-13 • via Nuitee
S
Sigal • solo_traveller • cl
8
Bien, aunque un poco caro para lo que es
Pros:

Lindo!

Cons:

Que no había café de grano , ni tampoco restaurant. Además el desayuno muy básico

2026-06-29 • via Nuitee
M
Mario • family_with_children • cl
8
Overall, a good stay with honest room photos and excellent staff, but breakfast and checkout could b
Pros:

The staff was excellent, and the room photos were 100% accurate. Everything looked exactly as expected, with no surprises. Overall, a very pleasant and trustworthy experience.

Cons:

Breakfast was very basic and exactly the same every day, which became repetitive. Also, the 10:00 a.m. checkout felt quite early compared with most other hotels I’ve stayed at.

2026-06-26 • via Nuitee
S
Sigal • solo_traveller • cl
6
2026-06-26 • via Nuitee
M
manuel • solo_traveller • cl
10
2026-06-25 • via Nuitee
C
Cortes • family_with_children • cl
3
NO VOLVERIA AHI
Pros:

EL DESAYUNO ESTABA BUENO, PERO LAS HABITACIONES ESTABAN MUY DETEREORADAS Y LA LIMPIEZA PESIMO, EL PERSONAL DE RECEPCION NO FUE MUY AMABLE, EL DE LA COCINA SI FUE MUY AMABLE, NO VOLVERIA AHI.

Cons:

LAS INSTALACIONES DE LAS HABITACIONES, LA LIMPIEZA

2026-06-25 • via Nuitee
A
Andrea • solo_traveller • cl
9
Sugerencia
Pros:

Amabilidad de todo el personal, acogedor

Cons:

Mayor variedad al desayuno de fruta de la zona (quizas por la época del año es distinto)

La ducha del baño poco práctica ya que donde se sostiene era fijo y el chorro de agua se direccionaba hacia la muralla por lo que había que afirmar con la mano

2026-06-23 • via Nuitee
M
Manuel • family_with_children • cl
8
Maravilloso y acogedor
Pros:

La ubicación, la atención del personal, la estética del hostal

Cons:

Podrían haber sido mejor las camas, estaban muy viejas/usadas/gastadas. El colchón no era muy agradable/cómodo para descansar

2026-06-19 • via Nuitee
A
Angela • couple • cl
8
Simpática experiencia
Pros:

Amplio,el personal muy amable

Cons:

Un poco alejado,más vida,más alegre,ventanas en mal estado,

2026-06-15 • via Nuitee
G
Gisela • solo_traveller • cl
4
2026-06-11 • via Nuitee
D
David • couple • at
10
Professionell sauber und ordentlich
Pros:

Lage+ Pool mit ausblick nach draussen, zimmer gross, Personal hilfreich

2026-06-09 • via Nuitee
K
karen • family_with_children • cl
9
2026-06-08 • via Nuitee
N
Nicolás • solo_traveller • cl
9
2026-06-07 • via Nuitee
M
Magaly • extended_group • cl
5
2026-06-03 • via Nuitee
M
michel • extended_group • cl
9
Muy agradable y confortable
Pros:

El lugar la ubicación excelente el personal el desayuno

Cons:

Quizás algo súper poco relevante, pero le pondría cortina de baño plástica para que el agua no salpique de la tina

2026-06-02 • via Nuitee