Sarena de Muro Resort Mallorca, part of Destination by Hyatt

Hotels
•
Hyatt
8.9 (138 reviews)
Carretera Alcudia - Artá, s/n , Playa de Muro , ES

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Beautiful hotel
Friendly staff
Spacious rooms
Good amenities
Cons:
Food quality needs improvement

Categories

Cleanliness
8.75
Clean and spacious room with great attention to hygiene.
Service
9.45
Friendly and helpful staff that created a memorable experience.
Location
9.75
Great location ideal for relaxation and activities near the beach.
Room Quality
9.05
Spacious with a comfortable bed and stunning views.
Amenities
8.95
Good selection of amenities including poolside bar and cultural programs.
Value for Money
8.25
Food quality did not meet expectations for a 5-star hotel.
Food and Beverage
7.75
Food was criticized; improvement needed for a higher rating.
Overall Experience
9.25
Overall a very positive stay with memories that will last a lifetime.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:07

Property Description

Luxurious Accommodations
Experience bright décor and tiled floors in rooms with satellite TV, minibar, and Wi-Fi, all while enjoying stunning Mediterranean Sea views.

Resort Amenities
Take advantage of our 2 swimming pools and expansive gardens, perfect for relaxing and unwinding during your stay with us.

Dining Delights
Indulge in delectable cuisine at our “á la carte” and buffet restaurants, offering a variety of international dishes to satisfy every palate.

Experience a Mediterranean paradise at Sarena de Muro Resort Mallorca - NEW OPENING and book your stay today to create unforgettable memories by the sea.

Important information:

When booking half board, please note that drinks are not included. Please note that gentlemen must wear long trousers in the restaurant.

For payments over €1000 it's mandatory to make it by credit card.

Pets policy:
Only dogs are allowed.
One dog per room.
An additional charge of €50 per night applies.
Maximum weight: 22 lb / 10 kg.
A valid vaccination certificate against kennel cough and rabies from the last 12 months is required.
Please contact the hotel directly to check availability, guidelines and restrictions prior to your reservation.

Please note that this property can accommodate dogs but will not accommodate other types of pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 138 reviews
Cleanliness: 8.75
Service: 9.45
Location: 9.75
Room Quality: 9.05
Amenities: 8.95
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 9.25
D
David • solo_traveller • es
1
2026-09-19 • via Nuitee
D
David • solo_traveller • es
1
2026-09-19 • via Nuitee
M
Mohamed Amine • couple • ma
9
Très confortable, emplacement exceptionnel et un bel hôtel
Pros:

L’emplacement, la propreté et le petit déjeuner excellents

Cons:

Les extras qui ont l’air un peu money-grabby

2026-09-19 • via Nuitee
C
Charlie • solo_traveller • fr
10
Magical 3 nights!
Pros:

Staff was very friendly and helpful.
The suite was clean and felt remodeled to modern standards. I celebrated my birthday during our stay with my wife and son and the staff had a little surprise waiting for us in the suite!
The resort is beach front and towels and chairs are provided.
The buffet is delicious and lots of options are available, especially for toddlers!
We will definitely go back next time we’re in Europe!

2026-09-17 • via Nuitee
S
silvia • extended_group • it
9
Location ottima, personale gentile e colazione molto buona.
Pros:

La location ed il cibo….

Cons:

Entrata al corridoio delle camere ed ascensore.
Da sistemare….

2026-09-16 • via Nuitee
M
MARTINA • solo_traveller • ch
9
Pros:

Super schönes sauberes hotel und direkter Meerzugang. Frühstück top

Cons:

Die Poolliegen wurden immer reserviert

2026-09-16 • via Nuitee
V
Victoria • couple • gb
9
2026-09-15 • via Nuitee
K
Kristine • couple • nl
8
2026-09-14 • via Nuitee
F
François • couple • be
8
2026-09-13 • via Nuitee
F
Franz • extended_group • at
8
außer buffet und kinder top
Pros:

personal ausgesprochen nett, hilfsbereit, gewissenhaft und umsichtig

Cons:

frühstücks- und abendbuffet geringe auswahl, eingeschränktes angebot, speisen meist nur lauwarm oder kalt; kinder schreien, laufen wild herum und greifen speisen mit schmutzigen fingern an

2026-09-13 • via Nuitee
P
pieter • extended_group • be
8
2026-09-10 • via Nuitee
A
Adam • family_with_children • gb
5
Overpriced more like a 4 star hotel
Pros:

Location

Cons:

Overpriced more like a 4 star than a 5 star. Original room we were placed in was looking at a car park had to pay 1600 euros extra for a side sea view just to not be looking at a car park . Food and drink overpriced for mediocre quality and not much variety. Service ok at best.

2026-09-09 • via Nuitee
W
Wójtowicz • extended_group • pl
10
Pros:

A lovely hotel in an amazing location, just steps away from the beach. The room was comfortable, everything was clean, and we had a very pleasant stay overall. A special thank you to Anna, the manager, who was incredibly kind, helpful, and made us feel very welcome throughout our stay. She went out of her way to make sure everything was perfect and made us feel very well looked after. Definitely recommend this hotel for a stay in Mallorca!

2026-09-08 • via Nuitee
B
Bethany • solo_traveller • gb
8
2026-09-07 • via Nuitee
M
marina • family_with_children • ch
1
Just a huge NO
Pros:

Every evening a new life music show /
Nice beach

Cons:

everything. You pay 1000 euro a night to get the worst service ever, horrible room cleaning, the stuff ( especially next to pool) who gets the half of the order or dosent care at all and talks to the college instead. Breakfast opens at 8:30 and if you go to the pool after that you can or even get a bottle of water till 12. So if you have a baby good luck… I had to go to the pool so many times early “before 12” and would ask for the water and they always said “no” not theirs problem. It was also a birthday of my husband and I informed hotel when I arrived and 3,2,1 days an advance. They said “they are doing to organize something great” at the end it was NOTHING . Pathetic, not even a ballon . And after I complain they brought 1 !!! ballon and said its illegal to decorate next to the beach. so yes service is sooooo bad, manager Anna is …. **** and juts sad for the island that is so beautiful

2026-09-07 • via Nuitee
B
Brenda • solo_traveller • nl
7
2026-09-06 • via Nuitee
T
Tûnde • couple • at
10
Sehr schön
Pros:

Tolle Lage, nettes Personal

Cons:

War nichts

2026-09-06 • via Nuitee
R
Russell • extended_group • gb
8
2026-09-05 • via Nuitee
L
Lisa • couple • gb
8
Lovely relaxing stay
Pros:

Great staff and great beach

Cons:

Not enough sun loungers

2026-09-05 • via Nuitee
B
bg07 • solo_traveller • pl
7
2026-09-05 • via Nuitee