Hotel Fire & Ice Düsseldorf/Neuss

Hotels
8.9 (151 reviews)
An der Skihalle 1 , Neuss , de

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Clean and nice
Comfortable rooms
Great breakfast
Friendly staff
Cons:
Unfriendly reception
Limited dining options
Cleaning issues

Categories

Cleanliness
8.4
Found some spider nets and dead insects when opening the window.
Service
8.9
Mixed feedback, with some reviews mentioning unfriendly front desk staff.
Location
9.4
Central yet quiet location, ideal for accessing nearby areas.
Room Quality
8.9
Comfortable and spacious rooms mentioned positively in several reviews.
Amenities
8.9
Sauna and bar facilities were appreciated, though some amenities were outdated.
Value for Money
8.4
Some reviews indicated that pricing might be high for the quality offered.
Food and Beverage
8.9
Breakfast was often described as excellent, but some found the dining options limited.
Overall Experience
9.4
Many guests enjoyed their stay overall, despite some negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:32

Property Description

Luxurious Accommodation
Experience stylish rooms with air conditioning, flat-screen TVs, and minibars at the 4-star-Superior Hotel Fire & Ice Düsseldorf/Neuss.

Wellness Paradise
Indulge in modern wellness facilities, a sauna overlooking ski slopes, a steam room, and a fitness room - all within the hotel's unique spa area.

Culinary Delights
Savor varied breakfast buffets, German cuisine, and international dishes at the hotel's 2 restaurants. Unwind by the fireplace in the cosy lounge with views of the ski slopes.

Book now to enjoy a luxurious stay at the Hotel Fire & Ice Düsseldorf/Neuss, nestled in the Alpenpark Neuss with free WiFi and free private parking.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 151 reviews
Cleanliness: 8.4
Service: 8.9
Location: 9.4
Room Quality: 8.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
D
Dieter • couple • de
9
2026-07-24 • via Nuitee
L
Lodomez • solo_traveller • de
10
2026-07-21 • via Nuitee
N
Nicole • couple • de
10
2026-07-18 • via Nuitee
A
Alina • solo_traveller • de
9
2026-07-13 • via Nuitee
J
Janine • solo_traveller • de
10
2026-07-12 • via Nuitee
O
Oliver • solo_traveller • de
10
Pros:

Tolles Hotel. Gerne wieder

Cons:

Nichts

2026-07-02 • via Nuitee
D
Dennis Doetinchem • solo_traveller • nl
9
Pros:

Hotel aan de skihal vast

Cons:

Je moet het hotel en het skiën los van elkaar boeken.

2026-06-30 • via Nuitee
P
Peter • solo_traveller • sk
10
Pros:

Spacious and silent room. Plenty of parking space. Excellent breakfast and very friendly staff.

2026-06-28 • via Nuitee
S
Stefan • couple • de
10
Tolles Authentisches Hotel wie in einem schönen Skiort. Alles hat gepasst. athmosohäre, Zimmer Frühstück und freundliche
Pros:

Stilvoll wie ein wunderschönes Skihotel eingerichtet. Leckeres Frühstück. Es hat alles gepasst

Cons:

Alles perfekt

2026-06-22 • via Nuitee
H
Hernan • couple • de
9
Un lugar muy bello y familiar
Pros:

Lo mejor de lo mejor

2026-06-21 • via Nuitee
S
Sandro • solo_traveller • de
9
2026-06-13 • via Nuitee
U
Uwe • family_with_children • de
9
nettes freundliches Personal, große Zimmer, guter Service
Pros:

wir hatten kein Frühstück, da 24 € schon etwas heftig ist

Cons:

es war alles in Ordnung

2026-06-08 • via Nuitee
F
Filip • solo_traveller • nl
9
Great place with nice staff
Pros:

A very nice hotel. Lonne was very helpful and accommodated all of my needs.
A great thanks to her!

2026-06-07 • via Nuitee
W
Wolfgang • couple • de
8
2026-06-04 • via Nuitee
Y
Ymke • extended_group • nl
8
Goede plek om te verblijven!
Pros:

Goede locatie! Met de auto was het maar 20 minuten rijden naar Düsseldorf. Verder ook rustige omgeving en mooie kamer.

Cons:

Onze kamer had veel zon waardoor het erg warm was (32 graden die dag). Met de airco de benauwdheid geprobeerd weg te halen maar helaas werkte het niet heel goed.

2026-06-01 • via Nuitee
A
Alexander • family_with_children • de
9
2026-06-01 • via Nuitee
S
Serkan • solo_traveller • de
10
2026-06-01 • via Nuitee
K
Katja • family_with_children • de
10
Ein Rundum schönes Wochenende.
Pros:

Sehr tolles Frühstück, es hat an nichts gefehlt.

2026-06-01 • via Nuitee
H
Helmut • solo_traveller • de
10
Wir kommen wieder!
Pros:

Diese Unterkunft ist eine sehr außergewöhnliche Unterkunft. Alleine schon die Lage, die Angebote und das Personal sind extrem außergewöhnlich gut

Cons:

Ich kann nichts Negatives über diese Unterkunft sagen, im Gegenteil, ich würde sie immer weiterempfehlen, was wir auch schon getan haben!

2026-05-31 • via Nuitee
C
Christiane • couple • de
10
Super
Pros:

Das Frühstück ist super , alles was man braucht und noch viel mehr

2026-05-29 • via Nuitee