Medusa's Luxe Retreat - Prime Surfers Paradise Spot

Hotels
8.8 (80 reviews)
22 View Avenue 701 , Gold Coast , au

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Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Comfortable bed
Provided beach bag with towels and sunscreen
Clean and well-presented room
Great location
Cons:
Misleading advertising
Poor service from management
Cleanliness and maintenance issues
Overpriced and tacky room

Categories

Cleanliness
8.58
General workmanship is appalling; bathroom maintenance issues noted.
Service
10
Manager was rude and unhelpful; however, some positive feedback on cleanliness was provided.
Location
10
Loved the location and convenience to shops and restaurants.
Room Quality
9.08
Room described as tacky with furniture issues and noise complaints.
Amenities
7.58
Facilities misleading; no pool or spa access and poor Wi-Fi.
Value for Money
6.58
Overpriced for the quality received; many negative comments related to value.
Food and Beverage
8.58
Mini bar contents substandard and limited; general lack of options.
Overall Experience
10
Some positive comments about comfort and overall enjoyment despite many issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:58

Property Description

Luxurious Accommodation

Located in the heart of Gold Coast, Designer Suites - Versace On View offers stylish air-conditioned rooms with balconies, a charming garden, and a relaxing terrace. Indulge in exquisite dining at the on-site restaurant, unwind at the bar, or pamper yourself in the inviting hot tub.

Concierge Services

The attentive staff at Designer Suites - Versace On View are ready to enhance your stay with valuable tips and recommendations about the surrounding area. Explore nearby attractions like Surfers Paradise Beach, Budds Beach, and Narrowneck with ease, knowing you have insider knowledge at your fingertips.

Convenient Location

With SkyPoint Observation Deck just a stone's throw away and Marina Mirage Shopping Centre a short drive from the hotel, Designer Suites - Versace On View offers the perfect blend of convenience and luxury for your Gold Coast getaway.

Book now for an unforgettable experience at Designer Suites - Versace On View.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 80 reviews
Cleanliness: 8.58
Service: 10
Location: 10
Room Quality: 9.08
Amenities: 7.58
Value for Money: 6.58
Food and Beverage: 8.58
Overall Experience: 10
C
Christine • couple • au
10
Exceptional accommodation. Beautifully presented and very well designed. Loved the Medusa theme and the host had thoug
Pros:

Very conveniently located near the beach, Caville Avenue, tram stations and affordable parking close by.

2026-06-04 • via Nuitee
K
KazzaB78 • solo_traveller • au
10
Pros:

Room was very stylish amd classy, alot of attention to detail and all the added extras were great.

2026-05-25 • via Nuitee
A
Adam • solo_traveller • au
10
Pros:

Beautiful room and perfect location to be close to all surfers paradise activities.

2026-05-17 • via Nuitee
L
leand • solo_traveller • au
1
Not happy and didn’t stay
Pros:

The photos used for advertising

Cons:

The request for a $400 damage bond
Because of this we did not stay at the unit as we believed this request to be very unreasonable.
All other High End properties we stay at ask $200 some zero, so thought it very disappointing that $400 was requested, I checked my account before doing this review in the hope that the room payments refunded but no it wasn’t despite my emails of objection to the unjustified $400 bond request and chose not to stay based on our principles of doing the right thing and not being ripped off.

2026-05-14 • via Nuitee
S
Seigne • couple • au
10
Felt luxurious and clean! Could even see the ocean from the balcony in the morning
Pros:

Felt luxurious and clean! Could even see the ocean from the balcony in the morning.

2026-04-07 • via Nuitee
K
Keeleigh • couple • au
1
Horrible, I didn’t get the chance to stay as they advertised the wrong booking and check in time, and I got left out in
Pros:

Customer service was rude and not understanding

Cons:

Absolutely nothing

2026-03-31 • via Nuitee
R
Riley • couple • au
10
Comfort in gold
Pros:

It was an absolutely lovely and classy room. Everything themed to make you feel royal. Took my partner here for her birthday and she absolutely loved it. The bed was SO comfy and so was the lounge. Access to all streaming platforms, conplimentary items and snacks and I still cant get over the themeing. Will definitely have to book again! ✨️

Cons:

Everything was great!

2026-03-22 • via Nuitee
S
Shane • couple • au
10
We relaxed and enjoyed the view of the ocean and was close to all the fun in the local area
Pros:

The property was very clean and in a great location the Versace room is very comfortable and relaxing

Cons:

Nothing

2026-03-16 • via Nuitee
A
Aaron • couple • au
10
2026-02-08 • via Nuitee
S
Sarvesh • couple • au
10
Pros:

Balcony
Black and gold theme

2026-01-28 • via Nuitee
M
Maire • couple • au
10
Pros:

We had a great stay at this hotel. The bedroom was spotless and very well maintained, and the bed was super comfy. The views were amazing and really added to the experience. Would definitely stay here again! 🙂

2026-01-26 • via Nuitee
K
Kyron • solo_traveller • au
10
Super comfy bed
Pros:

The Versace themed room

Cons:

Close to Cavill av

2026-01-22 • via Nuitee
R
Ross • couple • au
3
The bathroom was very unclean and full of mould.
Pros:

The location was perfect and close to everything this

Cons:

The bathroom was full of black mould

2026-01-19 • via Nuitee
B
Brent • couple • au
10
We loved it!
2026-01-19 • via Nuitee
C
Condon • couple • au
1
Pros:

Na

Cons:

Na

2026-01-16 • via Nuitee
T
Tabbitha • extended_group • au
10
Versace heaven
Pros:

The apartment was absolutely gorgeous and the bed was amazing to sleep in very comfortable and the mini bar extras was very rewarding when it didn't cost like other hotels . I will be going back for sure .

Cons:

There was Nothing I didn't like about the apartment

2026-01-15 • via Nuitee
J
Joseph • couple • au
10
Nice place in the heart of surfers paradise
Pros:

Bed was really comfortable

2026-01-13 • via Nuitee
A
Andrew • couple • au
10
2026-01-08 • via Nuitee
A
Ahmadi • couple • au
1
This accommodation relies heavily on the Versace name to attract bookings, but in reality it has not
Cons:

This accommodation relies heavily on the Versace name to attract bookings, but in reality it has nothing in common with the actual Palazzo Versace experience. The listing is misleading and overhyped.

I paid extra for an “ocean view”, which was clearly advertised, yet there was no proper ocean view at all. Charging for something that doesn’t exist is simply false advertising.

The so-called discounted price is also misleading. With the budget I paid, there are many far better options around the Gold Coast that offer genuine views, better service, and more honest listings.

The manager, Tash, was rude, unfriendly, and unhelpful, and seemed more interested in charging extra fees than resolving legitimate concerns. If you don’t know your rights, you will be taken advantage of.

Overall, this place trades on a luxury brand name without delivering even basic expectations. Do not be misled — you can get much better value and service elsewhere.

2026-01-04 • via Nuitee
A
Ashley • couple • au
1
Pros:

The bed was comfortable.

​A beach bag with towels and sunscreen was provided.

Cons:

Rating: 1/10

​I am in the top 10% of Google reviewers globally. I value honesty, and while 90% of my reviews are positive, this place is an absolutely not even close for vale for money.

​Room & Comfort

The curtains are cheap ringlets with massive gaps that fail completely to block the 4:30 AM summer sun or  and the street noise is loud, making sleep impossible. The furniture looks like worn, gaudy cast-offs from the old Versace hotel. There are no bedside lamps, and only one side of the queen bed has accessible power points.

​Cleanliness & Maintenance

General workmanship is appalling.

​Bathroom: The shower screen is uselessly small, flooding the floor unless you hug the corner. Water pools in the bathtub due to poor leveling, and there is no exhaust fan for steam or odors.

​Fixtures: The toilet is cheap, with manufacturer labels still stuck to the bowl and a cheap toilet seat.

​Balcony: Mediocre view of the oven between the buildings, and the ashtray still contained cigarette butts from previous guests.

​Noise: Traffic noise is severe on the 7th floor, particularly when the garbage truck arrives at 6 AM.

​Amenities & Services

​Wi-Fi: The password is hidden in tiny text on the modem base. The  wifi speed is so abysmal that the smart TV cannot load Netflix or YouTube. My mobile data was 10x faster.

​Service: For the price, you expect daily servicing. Instead, we were given four towels and one bath mat to last a three-night stay.

​Facilities: The listing is deceptive. There is no pool or spa access. You only discover after booking that this is a privately owned unit inside an old Mantra  hotel building, not a 5 star hotel room.

​Fridge: Barely keeps items cold.

​** shady Practices & Logistics**

​Bribery: The owner attempts to buy 5-star reviews by offering the cheap contents of the mini-bar (worth ~$20).

​Parking: On-site parking is a scam. It costs $30, but the cycle resets at 5:30 AM.

2026-01-03 • via Nuitee