Palace On Ganges - Heritage Hotel

Hotels
6.6 (151 reviews)
B-1/158, Assi Ghat , Varanasi , in

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Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent and helpful staff
Good food at breakfast and restaurant
Great location near Assi Ghat
Cons:
Noise level
No hot water experienced
Frequent Wi-Fi disconnections
No lift making it difficult for elderly

Categories

Cleanliness
4.73
Noise level mentioned as a concern.
Service
8.21
Excellent and helpful staff noted.
Location
8.25
Location was praised as being close to Assi Ghat.
Room Quality
5.7
Inconsistent water supply and maintenance issues reported.
Amenities
5.73
Wi-Fi problems mentioned.
Value for Money
5.69
Price perceived as not matching the service level due to issues.
Food and Beverage
8.24
Breakfast and restaurant food were positively noted.
Overall Experience
6.21
Overall stay described as enjoyable despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 19:08

Property Description

Indian-themed Rooms
Experience a stay like no other at Palace On Ganges with our uniquely designed Indian-themed rooms that immerse you in the rich tapestry of Indian culture. Each room tells a different story, offering a truly enchanting experience for our guests.

Culinary Delights
Indulge your taste buds at our rooftop restaurant where you can savor a variety of Indian, Italian, and Chinese dishes. Whether you're a food enthusiast or simply looking to enjoy a delicious meal with a view, our restaurant offers a culinary journey that caters to every palate.

Convenient Amenities
From free Wi-Fi to stunning sunrise views from every room, Palace On Ganges ensures a comfortable and memorable stay. Take advantage of our on-site library, tour desk for day trips, and car rental services to make the most of your visit to Varanasi.

Book your stay at Palace On Ganges today and embark on a cultural retreat along the banks of the Ganges River.

Important information:

Please note that for triple occupancy only an extra mattress will be provided.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for Rs. 1,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 151 reviews
Cleanliness: 4.73
Service: 8.21
Location: 8.25
Room Quality: 5.7
Amenities: 5.73
Value for Money: 5.69
Food and Beverage: 8.24
Overall Experience: 6.21
B
Biraj • extended_group • in
1
Pros:

Nothing it is just a waste of money.

Cons:

Behaviour of the staffs as they are very dishonest and tries to scam people and get them to pay extra.

2026-07-12 • via Nuitee
G
Ghesquier • solo_traveller • fr
9
2026-07-12 • via Nuitee
S
Sodisetti • solo_traveller • in
6
Moms birthday to Varanasi_Stayed at Palace Ganges
Pros:

Check in was fast, They gave an upgrade as I requested for mothers birthday

The manager who received us was exceptional
Shared the right kind of information any tourist would want for

Cons:

Staff seemed to be unprofessional
I was charged 100 rupees for a water bottle which I was entitled via complementary bottles for day 2 , they charged me because my mother called room service unknowingly and was not okay to adjust in the final bill for day 2 when I did not get complimentary water bottles

Seemed too petty for a good hotel to do this and charge the guest an additional 100 rupees.

2026-07-10 • via Nuitee
N
Niren Rohanlal • solo_traveller • za
8
A very comfortable experience and stay in this hotel. Will definitely come back.
Pros:

Excellent location to visit the Assi Ghat and walk around the ghat area.
Very friendly and helpful staff with excellent service.

2026-06-25 • via Nuitee
S
Shukla • solo_traveller • in
2
2026-06-13 • via Nuitee
C
Chandrani • solo_traveller • in
7
Points for improvement
Pros:

Staff behaviour
Location
General ambience

Cons:

Shower heads needs to be maintained. Hardly a few were actually working. Hence an irritating bathtime
Water bottles complimentary in this heat was restricted to 1 liter per room - 2 person. Extra was chargeable. What is this?

2026-06-10 • via Nuitee
P
Pranjali • extended_group • in
8
2026-06-04 • via Nuitee
D
Daniele Claudio • couple • it
3
Posizione top, servizi off
Pros:

La posizione top

Cons:

I servizi in generale, la colazione compresa è inesistente, il room service è pessimo

2026-06-03 • via Nuitee
A
Ajeet • solo_traveller • in
8
2026-05-12 • via Nuitee
J
Jibben • solo_traveller • us
10
2026-05-09 • via Nuitee
D
dhingra • solo_traveller • in
10
2026-05-04 • via Nuitee
R
Rajshree • family_with_children • in
10
2026-04-28 • via Nuitee
G
Gregory • couple • au
5
2026-04-16 • via Nuitee
H
Harish • solo_traveller • in
7
Pros:

It was fine

Cons:

Hot water did not come from the taps.

2026-04-14 • via Nuitee
N
Nishant • solo_traveller • in
4
Pros:

Nothing

Cons:

Poorly maintained property. Uncooperative staff. Apart from a convenient location, nothing great about this property. Even the neighbourhood is too noisy.

2026-04-01 • via Nuitee
P
Pavithra • solo_traveller • in
9
2026-03-26 • via Nuitee
M
Meghraj • couple • in
7
Value for Money
Pros:

Location and overall the hotel

Cons:

Cost vs Room Value

2026-03-15 • via Nuitee
S
shoji • extended_group • jp
10
2026-03-10 • via Nuitee
F
Farud • solo_traveller • nl
4
Pros:

small, noisy

2026-03-04 • via Nuitee
S
Susanne • couple • ch
8
2026-02-27 • via Nuitee