Tru By Hilton Cali Sur

Hotels
•
Tru by Hilton
9.1 (314 reviews)
Av Panamericana con Cra 109 , Cali , co

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good service
Modern facilities
Convenient location
Cons:
Cleanliness issues
Food quality concerns
No pool or jacuzzi

Categories

Cleanliness
8.24
Positive mentions of cleanliness were overshadowed by complaints about the room's maintenance and issues with food hygiene.
Service
9.71
Staff provided attentive service and were helpful, particularly noted in attending to guests' needs.
Location
8.75
Location was convenient for access to amenities but considered somewhat far from key attractions.
Room Quality
9.2
Rooms were generally clean and nice, but some issues indicated a need for better maintenance.
Amenities
9.23
Modern facilities were available, but lack of a pool or jacuzzi was noted.
Value for Money
9.69
Guests felt the hotel offered good value for the price paid, despite some concerns about extra charges.
Food and Beverage
8.24
Breakfast quality was inconsistent, with reports of stale or poorly handled food.
Overall Experience
9.71
Overall, guests had a pleasant experience despite some minor issues; many appreciated the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:00

Property Description

Convenient Location
Located just a stone's throw away from La Ermita Church and Saint's Peter Cathedral, Tru By Hilton Cali Sur offers a prime location for exploring the city, with easy access to nearby attractions and amenities.

Modern Amenities
Guests can enjoy comfortable, air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and a fridge. The hotel also offers free WiFi, ensuring you stay connected throughout your stay.

Recreational Activities
Unwind after a long day of sightseeing by playing a game of billiards at the hotel. Whether for leisure or business, Tru By Hilton Cali Sur has something for everyone.

Book now for a memorable stay in Cali at Tru By Hilton Cali Sur!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 314 reviews
Cleanliness: 8.24
Service: 9.71
Location: 8.75
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.69
Food and Beverage: 8.24
Overall Experience: 9.71
A
Augusto • family_with_children • co
9
volveria
Pros:

el bufet

Cons:

que no entreguen habitaciones antes del check in aun teniendolas disponibles

2026-07-25 • via Nuitee
C
Cristian • solo_traveller • co
10
2026-07-22 • via Nuitee
S
Sandra • extended_group • us
9
2026-07-20 • via Nuitee
H
Hiba • solo_traveller • ma
9
2026-07-16 • via Nuitee
F
Florence Muhanguzi • solo_traveller • ug
9
Its a good and budget friendly property in a convenient location
Pros:

The bed is comfortable. They are well-structured and clean.

Cons:

The TV is all in Spanish, which is not good for international guests. Also, there is need to provide a coffee maker in the room for guests to help themselves with coffee.

2026-07-15 • via Nuitee
P
Patricia • solo_traveller • ug
8
2026-07-15 • via Nuitee
P
Patricia • solo_traveller • co
10
Pros:

Excelente comodidad, atención y la comida deliciosa.

2026-07-13 • via Nuitee
A
Ajit • solo_traveller • in
3
Pros:

Nothing

Cons:

Everything - there was no kettle in the room and the coffee at the reception was always too cold. Breakfast was minimal. There was no complimentary dental kit, we had to buy it from them. And not even water bottles. Worst hotel I stayed in the past two decades!

2026-07-12 • via Nuitee
B
Binitha • solo_traveller • in
1
Not great and value for money
Pros:

Nothing

Cons:

No dental kit, kettle, and not even a wardrobe to unpack my suitcase. Room size was small and the breakfast was very basic. Not even water bottles in the room, we had to collect water from a dispenser in another floor. The free coffee we get near the reception desk is always too cold. I felt like staying in a hostel during my younger days. On the whole, I didn’t like this accommodation, and it’s not value for money.

2026-07-12 • via Nuitee
J
Juan • couple • co
8
Pros:

La tranquilidad

Cons:

Olvide unos documentos en la habitación, al preguntar por ellos que no estaban, pero como afectado tuve la certeza del 100% donde quedaron

2026-07-10 • via Nuitee
L
lily • solo_traveller • us
10
Pros:

Excelente

Cons:

Excelente

2026-07-10 • via Nuitee
L
Luis Felipe • extended_group • co
9
Pros:

Los espacios

2026-07-07 • via Nuitee
C
Carolina • family_with_children • co
10
Pros:

Un hotel muy cómodo y limpio. El personal muy amable.

2026-07-06 • via Nuitee
M
Moreno chitiva • solo_traveller • co
10
Bajar costos Avuxiliares
Pros:

Mira fue solo una noche pero Nmuy buena la pequeña estadía el desayuno exquisito la cama full descanso. Llevo muchos años con la cadena Hilton pero nunca había estado en Cali. Gracias 😊🫂

Cons:

Mira , mi llegada fue a las 9 de la mañana pero me tocó o llegar directo al auditorio porque. mi chekin era para las tres de la tarde y me cobraban un excedente bastante costoso para haber llegado a tes y organizarme, con esta explicación .e gustaría que tomaran en cuenta los precios al cobrar un excedente de tiempo

2026-07-05 • via Nuitee
A
Alejandro • solo_traveller • co
10
2026-07-05 • via Nuitee
A
Andres • solo_traveller • co
9
2026-07-03 • via Nuitee
D
Derek • solo_traveller • gb
8
Pros:

Staff and room comfortable.

2026-07-03 • via Nuitee
J
Jeimy • family_with_children • co
10
2026-06-29 • via Nuitee
J
John • solo_traveller • cw
8
Pros:

Very helpful stafe
Location out city center
Nearby city , pance

Cons:

Non

2026-06-29 • via Nuitee
C
Cristian Eduardo • solo_traveller • co
8
2026-06-24 • via Nuitee