Ja Cosmo Hotel and Spa

Hotels
9.3 (3814 reviews)
23 Lo Su Street, Hoan Kiem District , Hanoi , vn

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Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Amazing staff
Great location
Spacious rooms
Value for money
Cons:
Noise from the street
Some maintenance issues

Categories

Cleanliness
8.75
The rooms were a bit dated, but very clean.
Service
10
The staff were amazing, pleasant, polite, and really cared about their guests.
Location
9.72
Location is very good and approachable, but can be noisy for light sleepers.
Room Quality
8.76
The rooms were spacious; however, there were some issues with the bathrooms that need improvement.
Amenities
8.71
Standard amenities for this hotel tier; however, air conditioning worked well and amenities were generally functional.
Value for Money
9.74
The pricing reflects the overall quality of service and amenities offered.
Food and Beverage
8.7
Breakfast had plenty to eat but was not particularly fancy and could get boring.
Overall Experience
10
Overall a very good stay with mostly positive experiences, though some small areas need improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:21

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, Ja Cosmo Hotel and Spa offers convenient access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake, making it an ideal choice for travelers looking to explore the city.

Luxurious Amenities

Experience comfort and convenience during your stay with air-conditioned rooms, a hot tub, and a sun terrace. The hotel also provides free WiFi, airport transfers, and a 24-hour front desk to cater to all your needs.

Nearby Landmarks

Immerse yourself in the rich culture of Hanoi by visiting iconic landmarks like Hanoi Old City Gate, Hanoi Opera House, and St. Joseph Cathedral, all within close proximity to the hotel.

Book your stay at Ja Cosmo Hotel and Spa for a memorable experience in Hanoi.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 3814 reviews
Cleanliness: 8.75
Service: 10
Location: 9.72
Room Quality: 8.76
Amenities: 8.71
Value for Money: 9.74
Food and Beverage: 8.7
Overall Experience: 10
F
Francisco • solo_traveller • ar
10
2026-05-30 • via Nuitee
A
Ana • couple • es
10
Pros:

El alojamiento estaba super limpio y personal muy amble

2026-05-30 • via Nuitee
Y
Yaiza • couple • es
10
Pros:

La habitación está genial, el desayuno también, pero lo mejor de todo es el trato recibido por parte de los trabajadores. Todos ellos se han portado genial con nosotros. Nos han ayudado en todo y se han preocupado de que no nos faltara de nada. Volvería sin dudar.

2026-05-30 • via Nuitee
M
Matthew • couple • au
10
Pleasant stay in Hanoi
Pros:

Very spacious and nice facilities. Staff were also very friendly

Cons:

NA

2026-05-30 • via Nuitee
M
Minh Hiếu • family_with_children • vn
10
Tuyệt vời
Pros:

Rất gần Ho gươm

2026-05-29 • via Nuitee
Y
yuki • family_with_children • jp
8
とても良いホテルでした。
Pros:

ロケーションは良い

冷蔵庫が壊れていたがすぐに交換してくれた。

スタッフは親切丁寧。

朝食はビュッフェスタイルだが

玉子料理とフォーをオーダーすれば

作ってくれる。　味良し

Cons:

部屋の床の汚れが気になった。

2026-05-28 • via Nuitee
S
Siu Bouy • family_with_children • au
10
2026-05-28 • via Nuitee
T
Thao • couple • vn
10
Pros:

The staff is friendly

2026-05-28 • via Nuitee
H
Hazem • solo_traveller • de
10
Pros:

A comfortable stay in a very good and quite location near the old town. The reception staff was incredibly welcoming and helpful. A special thanks to Laurent and Vivian for their kindness and great recommendations. Also a big thank you to Jimmy from the kitchen especially because he helped us with our vegetarian request

2026-05-27 • via Nuitee
L
Louan • solo_traveller • fr
10
Exceptionnel
Pros:

J'ai adoré ce court séjour!!! J'ai booké la suite jacuzzi et celle-ci est spacieuse, très épurée dans la décoration (chaque détail a été choisi avec goût, c'est très joli!) et la petite terrasse intérieure avec la vue en supplément est super agréable🥰de plus, le personnel a été bienveillant et à l'écoute durant l'intégralité du séjour. Merci à David et à toute l'équipe, je recommande vivement

Cons:

RAS

2026-05-26 • via Nuitee
A
Allegra • couple • es
9
Molt agradable
Pros:

Destacar l’atenció, l’amabilitat i els detalls del personal, sens dubte han marcat la nostra estada. És un hotel molt ben ubicat, al centre antic de la ciutat, però en una zona més tranquil•la a les nits i amb habitació insonoritzada (neta i llit molt còmode). Es pot anar a tots els punts principals de la ciutat a peu. A l’esmorzar, ofereixen la possibilitat de preparar en el moment alguns plats. Repetiriem! :)

Cons:

Lavabo amb banyera, una mica incòmode i anticuat. Esmorzar amb poca varietat (si el que busques és esmorzar continental).

2026-05-26 • via Nuitee
G
Gillian Fae Lorraine • family_with_children • gb
9
2026-05-26 • via Nuitee
C
Cherryl • couple • gb
10
Pros:

Room is clean.Staffs very friendly and accomodating

2026-05-26 • via Nuitee
K
Khin Soe • extended_group • au
10
Pros:

The staff are very friendly and the service is excellent

2026-05-25 • via Nuitee
I
Imane • solo_traveller • ma
10
2026-05-25 • via Nuitee
H
Howard • couple • au
10
A very good hotel and value for money
Pros:

The hotel is great value. Breakfast is very good.

2026-05-25 • via Nuitee
K
Khin Soe • extended_group • au
10
2026-05-25 • via Nuitee
F
Francis • couple • au
10
The staff are the stars of this facility! Thanks for making our holiday a memorable one with your excellent service.
Pros:

Friendly and helpful staff such as Lihn from the reception.
The proximity of the hotel to the Lake, restaurants, cathedral and lots more.
Great breakfast which is included in the price.

Cons:

Nope

2026-05-25 • via Nuitee
Q
Quitterie • couple • fr
10
Super !
Pros:

Personnel très attentif, extrêmement bien situé dans le Old Quarter.

2026-05-24 • via Nuitee
M
Mona Liza • couple • ph
10
Pros:

The staff are very friendly and kind. I like everyhthing about the hotel

Cons:

None

2026-05-24 • via Nuitee