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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Table tennis
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Hammam
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Squash
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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24-hour security
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Security alarm
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Playground on site
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Tennis lessons on site
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Riverside Charm and Luxurious Amenities
Nestled on the banks of the picturesque River Leven, the hotel offers a serene escape with two distinct dining experiences at The Riverside Restaurant and The Dolly Blue Bar & Grill.
Wellness Oasis and Recreation
Guests enjoy complimentary access to the exclusive Cascades Health and Fitness Club, boasting top-notch facilities like a gym, sauna, swimming pool, and spa services. Outdoor enthusiasts can make use of the squash and tennis courts for a fun workout session.
Scenic Views and Modern Comfort
Each room is equipped with modern conveniences such as a flat-screen TV, complimentary tea/coffee, and cozy seating areas. Opt for an Executive room for stunning views of the River Leven. Stay connected with complimentary Wi-Fi throughout the property.
Experience tranquility and luxury at our riverside retreat - book your stay now for an unforgettable getaway!
Please note, check-in on weekends is from 15:00.
Please note that the spa is recommended to be booked in advance to avoid disappointment. Treatment availability cannot be guaranteed on the day.
Please note that breakfast and dinner has to be booked before arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 16 years old stay for £25 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Where it was situated
River at the back
Middle of nowhere place not cleaned properly
Great location and views
Seem to have internal politics between manager and a young set of staff. Often felt like staff thought they were doing us a favour when we ordered food/drink. Not very customer focused and seemed to be showing local regulars much more attention/priority.
The location was very good. You can see river just next to the hotel and enjoy cold drinks outside the bar. The food was especially good. We stayed at the hotel the whole day and used all the facilities such as sauna, swimming pool and jacuzzi. We didn't have to go anywhere to enjoy delicious food which was the highlight of the stay. We really enjoyed our stay. I certainly recommend this hotel.
The breakfast was awesome.
What we didn’t like about is they don’t have resources like simple anti sickness medication, staff were not responsive enough to the need of the guest, given that you need to drive 15 minutes away from chemist, called twice to query for it but no help given. No details of bringing own swim wear and no rental place for it, as we wanted to use it.The use of spa in cascade was unsuccessful, I emailed them regarding the booking longtime before coming however they replied that its okay to attend walk in, so we called on the day to query about the massage they said that we needed booking. I booked table for my birthday long time after i booked the hotel however on the day we arrived our name was not on the list and on top of that, the menu was not good no option for great dinner meal it was all the same the whole time we were there, was even given wrong order. The room was fine at first however the longer our stay, dust and mold marks are visible. Its understandable the facility is old but it doesn’t mean to be underwhelming, expectation vs reality hits hard. I booked it for my birthday trip but was disappointed all through out.
The beautiful outside space next to the river
Nothing
The location
The sliver backs running all over the floor in the bathroom
It was in a good location. The staff were really friendly and made us feel really welcome. They went the extra mile to help make our 40th wedding anniversary special
It is a bit dated in places. The spa facilities needs refurbishing
Nice staff
Very dated
Very expensive for quality
Price
Quality
الموقع
التعامل سيء
النظافة معدومة
لا يوجد سليبرات ولا فرش أسنان ولا أدوات حلاقه
ولا يوجد حامل للشنط
Buffet breakfast large choice .big room with view of the river staff very friendly and helpful, everywhere very clean, plenty of parking ,definitely will return
Nothing
The staff in the bar were very pleasant and accommodating
Property looking rather shabby and in need of some tlc
Reception staff and breakfast lounge staff not so much
The staff were lovely and the room was great
Nothing
The staff were excelent and welcoming and the service in the restraunt and bar was very good.
Housekeeping was not up to the hotels high standard.
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